Jobs in Canada

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Added 7 hours ago
M
Administrative Assisstant
Morguard
Saskatoon, SK
- Full-time
Added 7 hours ago
TE
Branch Administrator - Victoria
TK Elevator
Victoria, BC
- Full-time
Proficient in Microsoft Office: Word, Excel, PowerPoint
Added 7 hours ago
IT
Payroll Specialist
Ideon Technologies
Richmond, BC
- Full-time
…tomography, Ideon has developed the REVEAL™ Subsurface Intelligence Platform®, comprising an advanced suite of proprietary data-generation hardware, software, AI-powered services, and…
Added 7 hours ago
ES
Senior Microsoft Dynamics 365 Developer / Lead
Enterprise Solutions Inc.
Toronto, ON
- Contract
Must be available to work onsite 3 days per week in Montreal or Toronto
Added 7 hours ago
AW
Junior Embedded Software Architect
Aurora Wireless Networks
Calgary, AB
- Full-time
At the heart of MLink is a sophisticated embedded firmware platform designed to deliver reliable performance across a wide range of operating temperatures, power conditions, and challenging…
Added 8 hours ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 8 hours ago
FR
Operations Coordinator - Client Service Administration and Process Support
Fitch Ratings
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Hybrid Work Environment: 3 days per week in the office; 2 days remote
Added 8 hours ago
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Full Cycle Accountant
Virgo.co
Toronto, ON · North York, ON
- $55,000 to $75,000 CAD / year
- Full-time
…for Canadians. It is Canada's trusted cryptocurrency trading platform and is dedicated to streamlining trading experience and empowering clients with advanced technology, superior liquidity…
Added 8 hours ago
C
Collaboration Technical Specialist
CIBC
Toronto, ON
- Full-time
Production Support-Provide administration and operational support for SharePoint Online, Microsoft Teams, OneDrive for Business, Microsoft Purview, Microsoft Copilot, Microsoft Forms, and…
Added 8 hours ago
Data Strategy & Data Enabled Solutions - Senior Manager or Associate Director
EY
Toronto, ON
Exposure to the Microsoft ecosystem, including Power Platform, Dataverse,
Added 8 hours ago
VG
AI Engineer
Veralto Global
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
You'll design and deploy production-ready AI solutions that support our remote monitoring platform while expanding the use of AI across sales, engineering, service, ordering, documentation,…
Added 8 hours ago
MC
Azure Databricks Cloud Migration & Platform Engineer (36101)
Myticas Consulting
Toronto, ON
- Contract
Azure Databricks Cloud Migration & Platform Engineer
Added 8 hours ago
VI
Mobile Application Developer
VLink Inc
Toronto, ON
- $95 to $100 CAD / hour
- Contract
We are seeking an experienced Senior Application Developer with 12+ years of experience in cross-platform mobile application development and enterprise application development. The ideal…
Added 8 hours ago
TD
Operations Trainer-Junior
TELUS Digital
Canada
- Full-time
…our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to…
Added 8 hours ago
U
Senior Microsoft Dynamics Developer/Lead
UST
Montreal, QC
- Full-time
We are looking for a Senior Microsoft Dynamics Developer/Lead to build and lead enterprise-grade applications on Microsoft Dynamics 365 Customer Service and Power Apps. This role covers…
Added 8 hours ago
MC
Data Analyst – Power BI Microsoft Fabric (36191)
Myticas Consulting
Ottawa, ON
- Full-time
This is an excellent opportunity for a junior-to-mid-level Data Analyst with strong Power BI, SQL and Microsoft data technologies experience who enjoys turning data into meaningful…
Added 8 hours ago
R
Client Sales Support (English Services) (Telework/Hybrid)
Radio-Canada
Toronto, ON
- Full-time
Proficient in Microsoft Office (Word, Excel and Powerpoint) and Google Workspace (aka G Suite).
Added 8 hours ago
BS
UX Design, Experienced II
Bentley Systems
Toronto, ON · Quebec, QC · Canada Toronto ON
- Full-time
Experience using AI-enabled design and productivity tools, such as Microsoft Copilot, Claude, or Figma AI, as part of a professional design workflow.
Added 8 hours ago
AW
VP & Head of Environmental, Canada
Allied World Assurance Company
Toronto, ON
- Full-time
…serves as the senior Environmental leader for the Canadian platform, overseeing underwriting strategy, portfolio management, broker and client relationships, product development, and talent…
Added 9 hours ago
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Investment & Retirement Planning Assistant
RBC
Chilliwack, BC
- Part-time
Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook
Added 9 hours ago
CP
Senior Financial Analyst, Properties
Choice Properties
Toronto, ON
- Full-time
Hybrid Model: 3 Days In Office (Monday/Thursday + 1 other preferred day)
Added 9 hours ago
SL
Director, Global Brand and Consumer Insights
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Strong digital fluency, with the ability to effectively leverage AI, analytics and productivity tools (e.g. Microsoft CoPilot, Claude) to enhance research, insight development and…
Added 9 hours ago
SL
Digital Graphic Designer
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
Proficiency designing in, working with and editing Microsoft Outlook, PowerPoint, Word and Excel files.
Added 9 hours ago
Sr Analyst, IT- DevOps Lead
Aspire Bakeries
Brantford, ON
Operate and optimize Microsoft Azure infrastructure across compute, storage, networking, monitoring, backup, and platform services to support secure, reliable, and responsive workloads.
Added 9 hours ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Hybrid Work Environment: 3 days per week in the office; 2 days remote

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

Apply on careers.fitch.group About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $55,000 CAD / year
Work location: Hybrid Work Environment: 3 days per week in the office; 2 days remote
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply on careers.fitch.group About employer

More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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Work requirements

Jobs in Canada