Jobs in Canada

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Added 20 hours ago
Beauty Advisor (Inside Sales) Sally Beauty 05661
Sally Beauty Holdings
Coquitlam, BC
Ensure our customers are informed about and enrolled in our Loyalty program.
Added 20 hours ago
W
Associate Manager - Customer Service North America
Wesco
Grande Prairie, AB
- Full-time
…shared values of integrity, customer interests first, mutual support, respect for individuals, creativity, and…
Added 20 hours ago
C
Lead Mechanical Engineer
CIMIC
Vancouver, BC
- Full-time
Lead and coordinate mechanical engineering scope and deliverables across studies, detailed design, procurement, construction support and commissioning.
Added 20 hours ago
E
Associate Representative - Customer Service
EECOL
Thompson, MB
- Full-time
Ability to build working relationships with other functional areas to best support mutual objectives
Added 20 hours ago
Insurance Sales Agent
CAA Club Group
Thornhill, ON
OTL/RIBO license required
Added 20 hours ago
RVT - Diagnostic Imaging
University of Guelph
Guelph, ON
OAVT registration is required
Added 20 hours ago
RVT - Oncology
University of Guelph
Guelph, ON
OAVT registration is required
Added 20 hours ago
Specialist, Customer Accounts
Domtar Products
Montreal, QC
Document supporting evidence for key controls in support of audits and reviews.
Added 20 hours ago
Tim Hortons Food Service Attendant Kelowna Airport
SSP
Kelowna, BC
Added 20 hours ago
FB
Sales Representative, Financial Services
Fairstone Bank
Vancouver, BC
- Full-time
Family Support: Parental leave top-up program to help you during life’s big moments.
Added 20 hours ago
Specialist, Cash Management Client Services, GTB - Montreal
Scotiabank
Montreal, QC
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management…
Added 20 hours ago
Bilingual Account Manager
Grainger Businesses
Montreal, QC · SAINT-LAURENT, Queb
Partner with key internal and external stakeholders to support profitable growth across existing customer accounts, aligned with CSG.
Added 20 hours ago
SB
Project Manager, Maintenance
Skyservice Business Aviation
Dorval, QC
- Full-time
…principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services…
Added 20 hours ago
Sr Analyst, IT- DevOps Lead
Aspire Bakeries
Brantford, ON
…every day. And behind every bite are talented manufacturing and support teams who take pride in their work and our…
Added 20 hours ago
NH
LICENSED PRACTICAL NURSE (LPN), MED SURG
Northern Health - BC
Burns Lake, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Program Lead or designate and working in collaboration with the interdisciplinary team, the Licensed Practical Nurse…
Added 20 hours ago
SH
Personal Support Worker
SE Health
London, ON
- Full-time
The Acute Care Transitions Program ensures seamless, compassionate care as patients move from hospital to home. Designed to support both patients and their families, the program connects…
Added 20 hours ago
ML
Account Director
Meet Life Sciences
Canada
- Full-time
…strategic account leadership with scientific storytelling and program…
Added 20 hours ago
KC
Senior Project Coordinator
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
The Senior Project Coordinator, working independently or with minimal guidance, provides technical and/or management support for construction projects, including safety and quality control,…
Added 20 hours ago
CG
Barista - Part-Time
Compass Group Canada
Toronto, ON
- Part-time
…financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and…
Added 20 hours ago
DG
Indigenous Employment Coordinator
Dexterra Group
Mississauga, ON
- Full-time
Maintain accurate employment and program records and support timely reporting for internal and external stakeholders.
Added 20 hours ago
GE
Operations Supervisor
GFL Environmental Inc.
Dartmouth, NS
- Full-time
Support the site’s Environmental Management System (EMS) and our Occupational Health and Safety (OH&S) Program
Added 20 hours ago
BS
People Services Generalist
Blackline Safety
Remote, Canada
- Remote
…of People services including employee relations, recruitment support, onboarding, HRIS management, and policy implementation. The generalist acts as a key point of contact for employees and…
Added 20 hours ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Hybrid Work Environment: 3 days per week in the office; 2 days remote
Added 20 hours ago
RG
Indoor Merchandiser
Rainbow Greenhouses Inc.
Chilliwack, BC · Abbotsford, BC
- Part-time
We are seeking a reliable and enthusiastic Indoor Merchandiser to support Rainbow Greenhouses’ plant program within Home Depot stores. This position is ideal for someone who enjoys working…
Added 20 hours ago
Manager Corporate Communications | Great West
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
…be able to discuss additional details of our total rewards program with…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

Apply on careers.fitch.group About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $55,000 CAD / year
Work location: Hybrid Work Environment: 3 days per week in the office; 2 days remote
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply on careers.fitch.group About employer

More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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Work requirements

Jobs in Canada