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Added 2 hours ago
FH
Community Health Nurse - Registered Nurse - Burnaby
Fraser Health
Burnaby, BC
- Full-time
Experience the exceptional benefits of working with us including:
Added 2 hours ago
FH
Registered Nurse, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
Be part of an exciting new specialized cardiac program providing high-acuity care for patients with complex cardiac needs. Our CICU offers advanced cardiac monitoring, cutting-edge…
Added 2 hours ago
FH
Registered Nurse, Transition Line - Admitted Cardiac Intervention – Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
…complete the applicable post graduate specialty nursing courses/program within the agreed-to time…
Added 2 hours ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Brandon, MB
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 2 hours ago
FH
Registered Nurse, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
Be part of an exciting new specialized cardiac program providing high-acuity care for patients with complex cardiac needs. Our CICU offers advanced cardiac monitoring, cutting-edge…
Added 2 hours ago
FH
Registered Nurse, Transition Line - Emergency - Burnaby Hospital
Fraser Health
Burnaby, BC
- Part-time
…psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology, and…
Added 2 hours ago
WC
Journeyman Automotive Service Technician
Wilco Contractors Northwest Inc.
AB · Edmonton, AB
- Full-time
Competitive wages - Compensation based on your experience and qualifications
Added 2 hours ago
UO
Human Resources Partner
University of Waterloo
Waterloo, ON
- Full-time
Provides client support in the areas of recruitment, salary administration, job evaluation, manager and employee onboarding, and training and development
Added 2 hours ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Surrey, BC
- $20.25 CAD / hour
- Full-time
- Part-time
The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations…
Added 2 hours ago
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Product Manager - Network Observability
BlueCat
Toronto, ON
- Full-time
We’re looking for a Product Manager to advance LiveNX and Network Synthetics across network observability and DDI. You’ll partner with customers, engineering, design, and go-to-market teams…
Added 2 hours ago
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Regional AML Compliance Officer
SIGA
Saskatoon, SK
- Full-time
This position is responsible for assisting SIGAs AML Manager in administering and implementing SIGAs Compliance program for adherence to The Financial Transactions and Reports Analysis…
Added 2 hours ago
R
Assistant Branch Manager
RBC
Drummondville, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
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Branch Manager Advisor
RBC
Cardston, AB
- Full-time
As a Branch Manager Advisor, you fulfill a critical role in the branch with 40-50% of your time spent providing advice to clients as a Financial Advisor and 50-60% in a Branch leadership…
Added 2 hours ago
SR
Equipment Rental Specialist
Sunbelt Rentals, Inc.
Halifax, NS
- Full-time
Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales…
Added 2 hours ago
C
Assistant Manager
Cineplex
London, ON · SC London
- Part-time
Cineplex’s Part-Time Assistant Managers are an integral part of the team who provide an exceptional experience to each and every guest. Our PT Assistant Managers are passionate about movies…
Added 2 hours ago
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Manager, Client Advice I
CIBC
Niagara Falls, ON · Niag.Falls-Portage and Huggins
- Full-time
…working towards a shared goal – delivering an exceptional client experience and deepening client relationships. As a Manager, Client Advice, you’ll inspire team members to perform at their…
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Senior Manager, Vendor Management
CIBC
Toronto, ON
- Full-time
…competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and…
Added 3 hours ago
RVT - Diagnostic Imaging
University of Guelph
Guelph, ON
If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Added 3 hours ago
RVT - Oncology
University of Guelph
Guelph, ON
If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Added 3 hours ago
Specialist, Cash Management Client Services, GTB - Montreal
Scotiabank
Montreal, QC
…incumbent is expected to act in the capacity of a Relationship Manager, within Global Wholesale Operations and own the client service experience by providing knowledgeable and accurate…
Added 3 hours ago
Bilingual Account Manager
Grainger Businesses
Montreal, QC · SAINT-LAURENT, Queb
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Added 3 hours ago
SB
Project Manager, Maintenance
Skyservice Business Aviation
Dorval, QC
- Full-time
Minimum 10 years of experience in aviation required;
Added 3 hours ago
GE
Operations Supervisor
GFL Environmental Inc.
Dartmouth, NS
- Full-time
…Operations Supervisor will be reporting directly to the Operations Manager, the Operations Supervisor is responsible for creating a zero harm environment, and maintaining efficient…
Added 3 hours ago
BS
People Services Generalist
Blackline Safety
Remote, Canada
- Remote
Reporting to the Manager, People Services, the People Services Generalist supports the day-to-day operations of the People Services department. This role is responsible for delivering a…
Added 3 hours ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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