Jobs in Canada

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Added 1 day ago
VF
Group Fitness & Registered Fitness Programs Coordinator
Vivo for Healthier Generations
Calgary, AB
- Full-time
As Group Fitness & Registered Fitness Programs Coordinator, you will provide front-line supervision and leadership to a team of Group Fitness Instructors, ensuring the coordination and…
Added 1 day ago
KC
Senior Project Coordinator
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
Mentors project team members, i.e., Project Administrator, Project Coordinator, and Foreman to contribute to their development and career growth
Added 1 day ago
DG
Indigenous Employment Coordinator
Dexterra Group
Mississauga, ON
- Full-time
As Indigenous Employment Coordinator, you will help connect Indigenous candidates and communities with employment, training and career-development opportunities across our operations in…
Added 1 day ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Hybrid Work Environment: 3 days per week in the office; 2 days remote
Added 1 day ago
DG
Indigenous Employment Coordinator
Dexterra Group
Calgary, AB
- Full-time
As Indigenous Employment Coordinator, you will help connect Indigenous candidates and communities with employment, training and career-development opportunities across our operations in…
Added 1 day ago
DG
Indigenous Employment Coordinator
Dexterra Group
AB · Edmonton, AB
- Full-time
As Indigenous Employment Coordinator, you will help connect Indigenous candidates and communities with employment, training and career-development opportunities across our operations in…
Added 1 day ago
CE
RECE Operations Co Culture Lead Role CELC-Townline
Compass Early Learning and Care
Central Frontenac, ON · Townline
- Full-time
You must have availability from 6 am to 6 pm every Monday to Friday
Added 1 day ago
CG
Recreation Therapist
Christenson Group of Companies
Lacombe, AB
- Full-time
Care plans will be shared with the Recreation Coordinators to ensure an understanding of program procedures with individual residents
Added 1 day ago
CO
Community Group Support Coordinator - 9 months Contract
County of Grande Prairie No. 1
Clairmont, AB
- Contract
The Community Group Support Coordinator serves as the primary contact for not-for-profit and volunteer community groups that operate within the County of Grande Prairie. The focus is on…
Added 1 day ago
NC
Manager, DEIB Programs and Engagement
NAV CANADA
Ottawa, ON
- Full-time
This position is a hybrid position with a minimum of 3 days per week on site
Added 1 day ago
C
Coordinator, Disaster Recovery Program
Cogeco
Burlington, ON
- Full-time
They must have a track record of owning documentation and facilitating tests between different departments
Added 1 day ago
Supportive Housing Coordinator
Indwell
St. Thomas, ON
Position Description: Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside tenants who have experienced mental health concerns and/or…
Added 1 day ago
Construction - Project Coordinator
The Employee Experience Team
Brantford, ON
The Project Coordinator plays a key role in assisting with inspections, commissioning activities, homeowner Pre-Delivery Inspection processes, and administrative tracking while also…
Added 1 day ago
Service Technician IV
Superior Plus Propane Talent Acquisition
Flin Flon, MB
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Added 1 day ago
P&
Accounts Payable & Receivable Coordinator
Parrish & Heimbecker, Limited
Hanover, ON
- Full-time
We are seeking an Accounts Payable & Receivable Coordinator to join our New-Life Mills team. This role is responsible for supporting the day-to-day Accounts Receivable function, including…
Added 1 day ago
CO
Community Group Support Coordinator - 9 months Contract
County of Grande Prairie
Clairmont, AB
- Contract
The Community Group Support Coordinator serves as the primary contact for not-for-profit and volunteer community groups that operate within the County of Grande Prairie. The focus is on…
Added 1 day ago
CD
Quality Control Coordinator - Data Review
Centre de production de produits biologiques (CPPB) inc. / Biologics Manufacturing Centre (BMC) Inc.
Montreal, QC
- Full-time
…of the Canadian life sciences industry and fosters industry development and innovation through Canadian production. Backed by a committed and innovative team of employees, the BMC fosters a…
Added 1 day ago
WP
Social Worker Part-Time Permanent
Wellington Park Care Centre
Burlington, ON
- Part-time
A day in the role of a Social Services Coordinator at Wellington Park Care Centre.
Added 1 day ago
CE
RECE Pedagogical Co Culture Lead Role CELC - Townline
Compass Early Learning and Care
Central Frontenac, ON · Townline
- Full-time
Compass Early Learning and Care – Townline is a newly established program located in Oshawa, Ontario and is anticipated to open in December 2026.
Added 1 day ago
Advanced Bionics Client Care Coordinator
Sonova AG
Toronto, ON
Mentorship program and career development plans
Added 1 day ago
AW
Technicien (ne), Opérations RH - HR Operations Technician
AJ Walter Aviation
Montreal, QC
- Full-time
Added 1 day ago
S
Social Worker BSW
Sanya’k̓ula
Vancouver, BC
- Full-time
…evaluating clinical practice, participating in professional development activities to improve care through new practices, and developing a plan in collaboration with the Professional…
Added 1 day ago
TG
H&S Incident & Training Coordinator
Trillium Guideway Partners
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
The Incident and Training Coordinator is responsible for managing the reporting, tracking, and analysis of workplace incidents, while coordinating, administering, and delivering health and…
Added 1 day ago
O
Account Coordinator
OPENLANE
Nisku, AB
- Full-time
We are seeking an Account Coordinator with experience in customer service and general office administration. You will work as part of our close-knit administrative team, and will be…
Added 1 day ago
Technical Training Coordinator - MC2
Westerkirk
Breslau, ON
The Technical Training Coordinator supports MC2 operations through the development, delivery, coordination, and maintenance of training programs applicable to personnel across…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

Apply on careers.fitch.group About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $55,000 CAD / year
Work location: Hybrid Work Environment: 3 days per week in the office; 2 days remote
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply on careers.fitch.group About employer

More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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Work requirements

Jobs in Canada