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Added 4 hours ago
R
Systems Engineering Analyst
RTX
Midland, ON
- Full-time
…businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and…
Added 4 hours ago
E
Associate Representative - Customer Service
EECOL
Thompson, MB
- Full-time
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive…
Added 4 hours ago
A
Sheet Metal Worker
ATCO
Grimsby, ON
- Full-time
…we offer competitive wages, benefits and ample training and development opportunities as part of your overall compensation…
Added 4 hours ago
E
Senior Manager, Data Science & Analytics
eBay
Toronto, ON
- Full-time
…dynamic team in San Jose. In this role, you will be a technical leader with vision and a domain pioneer. You will drive advanced AI innovation to optimize campaigns and create significant…
Added 4 hours ago
Sr Analyst, IT- DevOps Lead
Aspire Bakeries
Brantford, ON
Deliver and validate backup, recovery, and business continuity capabilities for Azure workloads, including disaster recovery testing and runbook development.
Added 4 hours ago
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Senior Strategist, Enterprise
BrainStation
Toronto, ON
- Full-time
…across markets worldwide, and we work with their C-suites and business leaders as well as the executives who run their AI, Product, Marketing, Design, and Data teams. The role operates on…
Added 4 hours ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’…
Added 4 hours ago
Property Technologist
Government of Alberta
Red Deer, AB
Alberta Transportation and Economic Corridors (TEC) serve as a North American leader in transportation systems, contributing to Alberta’s prosperity through safe, innovative, and…
Added 4 hours ago
C
Manager, Finance Systems Business Analysis
Co-operators
Guelph, ON
- Full-time
You will build strong stakeholder relationships while acting as a project lead, workstream lead, subject matter expert, and resource leader across finance, business, and technology teams.
Added 4 hours ago
Sr Architect
Insight Enterprises, Inc.
Toronto, ON
As a Data Architect, you will serve as a senior technical leader responsible for designing modern data strategies, target-state architectures, and scalable data platforms that enable…
Added 4 hours ago
YO
Director of Marketing
YMCA of Southern Interior BC
Kelowna, BC
- Full-time
Ongoing opportunities for leadership development, learning, and growth
Added 4 hours ago
D
Assistant Manager, Yardi Implementation, Finance Operations Advisory
Deloitte
Toronto, ON
- Full-time
A career in the Controls Assurance team within the Audit & Assurance business line will offer you the opportunity to work in a challenging, fast-growing and collaborative environment with…
Added 4 hours ago
IF
Engineering Manager - Frontend - Krak
Ink Foundation
Canada
- Full-time
…focused on building and scaling core Krak experiences. This leader will guide a team of Frontend (React / React Native) and Backend (Rust) engineers to deliver seamless, performant user…
Added 4 hours ago
D
Senior Analyst, Global Vendor Management
Deloitte
Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 4 hours ago
TI
Customer Service Rep - 12-Month Contract
Techtronic Industries Canada Inc. - TTI Canada
Winnipeg, MB
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 4 hours ago
C
Assistant Trainmaster
CPKC
Fort Steele, BC
- Full-time
…accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career - you’re part of something bigger. Together, we move goods,…
Added 4 hours ago
A
Agent Method // Methods Agent
Actalent
Mirabel, QC
- $35 to $60 CAD / hour
- Contract
Manage activities across the different phases of a project, including feasibility study, project mandate and business plan, acquisition, implementation, and production launch.
Added 4 hours ago
MT
Territory Manager (East Toronto)
MT Talent Solutions Inc.
Toronto, ON
- Full-time
This is not a transactional sales role. Success in this position comes from identifying opportunities, winning new business, and guiding projects through to successful completion. The ideal…
Added 4 hours ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
The Human Resources Business Partner (HRBP) supports assigned business functions by translating operational priorities into practical people solutions. The role partners with management,…
Added 4 hours ago
TG
BIM Inventor Specialist - Toro - R&D
Toro Group of Companies
Concord, ON
- Full-time
Established in 1979, Toro Aluminum has become a leader in the development and manufacturing of window walls and doors for high-rise condominiums, office buildings and hotels, across Canada,…
Added 4 hours ago
D
Operations Manager, Growth Platforms
Deloitte
Calgary, AB
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 4 hours ago
SI
Senior Manager Sales Business Development
Stitch It
Burlington, ON
- $100,000 to $120,000 CAD / year
- Full-time
Lead with impact at a company that values excellence and innovation. As a Senior Manager, Business Development & Sales , you’ll drive corporate sales growth by acquiring and retaining key…
Added 4 hours ago
D
Consultant, Yardi Implementation, Finance Operations Advisory
Deloitte
Halifax, NS
- Full-time
You will support requirements gathering, business process and fit-gap analysis, solution design, system configuration, data migration and reconciliation, testing, deployment and…
Added 4 hours ago
RH
HR Manager
Robert Half
Calgary, AB
- Full-time
…Canada and the United States. This role is ideal for an HR leader who excels at building structure, enhancing processes, supporting organizational growth, and guiding teams through periods…
Added 4 hours ago
BR
Community Manager
Brookfield Residential
Calgary, AB
- Full-time
The Community Manager is the senior sales leader and on-site decision-maker responsible for driving sales performance, leading the sales centre team, and delivering a high-impact customer…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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