Jobs in Canada

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Added 7 hours ago
UO
Human Resources Partner
University of Waterloo
Waterloo, ON
- Full-time
Supports departments/faculty leadership through workforce planning initiatives and provides direction on the delivery and implementation of structural changes and future of work processes
Added 7 hours ago
C
Senior Manager, Vendor Management
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 7 hours ago
VF
Group Fitness & Registered Fitness Programs Coordinator
Vivo for Healthier Generations
Calgary, AB
- Full-time
…of Group Fitness Instructors, ensuring the coordination and delivery of high-quality, safe, and engaging experiences and programs. This role is responsible for coordinating day-to-day…
Added 7 hours ago
W
Associate Manager - Customer Service North America
Wesco
Grande Prairie, AB
- Full-time
As Associate Manager - Customer Service North America, you will be responsible for managing sales operational activities to ensure customer service levels are met or exceeded, with a focus…
Added 7 hours ago
RVT - Diagnostic Imaging
University of Guelph
Guelph, ON
OAVT registration is required
Added 7 hours ago
RVT - Oncology
University of Guelph
Guelph, ON
OAVT registration is required
Added 7 hours ago
SB
Project Manager, Maintenance
Skyservice Business Aviation
Dorval, QC
- Full-time
…received as appropriate; provide schedule & status updates, ensure delivery of deposit invoices, and general invoice review with…
Added 7 hours ago
BS
People Services Generalist
Blackline Safety
Remote, Canada
- Remote
Reporting to the Manager, People Services, the People Services Generalist supports the day-to-day operations of the People Services department. This role is responsible for delivering a…
Added 7 hours ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Hybrid Work Environment: 3 days per week in the office; 2 days remote
Added 7 hours ago
Manager Corporate Communications | Great West
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
Reporting to the Vice President, Corporate Communications, the Manager, Corporate Communications supports the delivery of Great West’s global external communications agenda that strengthens…
Added 7 hours ago
Director, Insured Services and Compensation Design
Government of Alberta
AB
…government direction and support Alberta’s evolving health care delivery…
Added 7 hours ago
C
Manager, Finance Systems Business Analysis
Co-operators
Guelph, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 7 hours ago
D
Assistant Manager, Yardi Implementation, Finance Operations Advisory
Deloitte
Toronto, ON
- Full-time
We are looking for an experienced Yardi professional to join our Controls Assurance practice and support the delivery of complex Yardi transformation initiatives. As an Assistant Manager,…
Added 7 hours ago
YU
Grounds Supervisor
York University
Toronto, ON
- Contract
Reporting to the Manager, Grounds, Fleet & Waste Management, the Grounds Supervisor is committed to equity, diversity and inclusion and is responsible for the proactive, responsive,…
Added 7 hours ago
TH
Associé(e) comptoir des entrepreneurs (temps partiel)
The Home Depot Canada
Longueuil, QC
- Part-time
PASAs must have thorough knowledge of all departments and how to use the products in each department
Added 7 hours ago
KA
Senior Influencer Marketing Manager
Karma and Luck
Canada
- Part-time
Karma and Luck is seeking a results-driven Senior Influencer Marketing Manager to build and scale our influencer and creator marketing program across jewelry, spiritual gifts, and home…
Added 7 hours ago
G
Site & Water Treatment Plant Coordinator
Glencore
Granisle, BC
- Full-time
Valid driver’s license required;
Added 7 hours ago
A
Senior Engineering Manager
Ausenco
Burnaby, BC
- Full-time
…environments. Delivering innovative, value-add consulting, project delivery, asset operations and maintenance solutions is what we do. From 22 offices in 9 countries, with projects in over…
Added 7 hours ago
A
Engineering Manager
Ausenco
Burnaby, BC
- Full-time
…environments. Delivering innovative, value-add consulting, project delivery, asset operations and maintenance solutions is what we do. From 22 offices in 9 countries, with projects in over…
Added 7 hours ago
D
Operations Manager, Growth Platforms
Deloitte
Calgary, AB
- Full-time
As Operations Manager, Growth Platforms, you will be part of the core Growth Platforms team and play a key role in translating strategy into execution. You will help develop and…
Added 7 hours ago
MR
Manager, Accommodated Exam Centre
Mount Royal University
Calgary, AB
- Part-time
As part of the Access and Inclusion Services department, the Accommodated Exam Centre Manager contributes to department consistency, the University’s strategic direction, quality assurance,…
Added 7 hours ago
BR
Community Manager
Brookfield Residential
Calgary, AB
- Full-time
The Community Manager is the senior sales leader and on-site decision-maker responsible for driving sales performance, leading the sales centre team, and delivering a high-impact customer…
Added 7 hours ago
GF
Performance Coach - HYROX - Edmonton Rabbit Hill Road and 23 Ave
GoodLife Fitness
AB · Edmonton, AB
- Part-time
Ensures proper Performance Program (REGYMEN, HYROX, Craft Boxing Co., PEAK, Other Performance Programing) delivery is followed to provide an exceptional and safe Member experience
Added 7 hours ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Aylmer, ON
- $45,000 to $49,000 CAD / year
- Part-time
Support local community organizations and activities through Business Development and Good Neighbour Program. Planning, preparation and delivery of Meridian hosted Community events.
Added 7 hours ago
GT
Senior Project Manager, Level II
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Program Delivery Leadership team, this position leads the delivery of the assigned projects safely and within scope, schedule and budget. This will include managing,…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

Apply on careers.fitch.group About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $55,000 CAD / year
Work location: Hybrid Work Environment: 3 days per week in the office; 2 days remote
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply on careers.fitch.group About employer

More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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Work requirements

Jobs in Canada