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Added 3 hours ago
BS
People Services Generalist
Blackline Safety
Remote, Canada
- Remote
Bachelor’s degree in Human Resources, Business Administration, or a related field, or a combination of a diploma and relevant experience.
Added 3 hours ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
…and blended assessments, improving individual and collective business…
Added 3 hours ago
Manager Corporate Communications | Great West
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
Leads the development and execution of Great West’s digital media strategies
Added 3 hours ago
Director, Insured Services and Compensation Design
Government of Alberta
AB
…coordination to support health workforce planning and policy development. The branch analyzes and forecasts health workforce supply and demand, identifies current and emerging gaps, and…
Added 3 hours ago
M
RQ11821 - Change Management Consultant - Senior
Maarut
Toronto, ON
- Contract
Work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants, and leadership to integrate change practices at all…
Added 3 hours ago
M
RQ11687 - Software Developer - Full Stack - Senior
Maarut
Toronto, ON
- Contract
Experience in structured methodologies for the development,
Added 3 hours ago
M
RQ11837 - Privacy Impact Assessment (PIA) Specialist - Senior
Maarut
Toronto, ON
- Contract
procedures of the Ontario government (e.g. business case development, project
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Property Technologist
Government of Alberta
Red Deer, AB
Legal Survey Coordination: Assist with RFP development, proposal evaluation, agreement preparation, survey review, and ensuring compliance with relevant legislation and standards.
Added 3 hours ago
M
RQ11836 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
planning; capture business requirements and update business rules based on the
Added 3 hours ago
C
Manager, Finance Systems Business Analysis
Co-operators
Guelph, ON
- Full-time
…prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with…
Added 3 hours ago
Project Development Cycle Controller
Alstom
Saint-Bruno, QC
We are looking for a Project Development Cycle Controller to support and coordinate financial governance across Alstom’s major infrastructure projects in Saint-Bruno. You will be part of a…
Added 3 hours ago
Sr Architect
Insight Enterprises, Inc.
Toronto, ON
…and scalable data platforms that enable analytics, AI, and business…
Added 3 hours ago
YO
Director of Marketing
YMCA of Southern Interior BC
Kelowna, BC
- Full-time
Ongoing opportunities for leadership development, learning, and growth
Added 3 hours ago
IF
Senior Data Analyst
iA Financial Group (Industrial Alliance)
Quebec, QC
- Full-time
…operations, as well as decision-making across our advisor network and business…
Added 3 hours ago
MN
Retail Sales Representative
Mosaic North America
Dorval, QC
- Part-time
We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs…
Added 3 hours ago
D
Assistant Manager, Yardi Implementation, Finance Operations Advisory
Deloitte
Toronto, ON
- Full-time
A career in the Controls Assurance team within the Audit & Assurance business line will offer you the opportunity to work in a challenging, fast-growing and collaborative environment with…
Added 3 hours ago
IC
Sourcing Specialist- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
IAMGOLD is a Canadian-based gold mining company with operations and development projects across North America and West Africa. With flagship operations such as the Côté Gold Mine in Ontario…
Added 3 hours ago
SI
Web Developer
Spait Infotech
Canada
- Full-time
Follow web development best practices and coding standards.
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OT
Sessional Lecturer - INFR 3350U - Games User Research - Winter 2027
Ontario Tech University
Oshawa, ON
- Full-time
Faculty of Business and Information Technology
Added 3 hours ago
ZS
GCP Architect
Zortech Solutions
Canada
- Contract
Strong stakeholder communication skills; comfortable presenting architecture trade-offs and risk to both technical and business audiences at phase-gate reviews.
Added 3 hours ago
IF
Sales Operations Analyst - Payward Services
Ink Foundation
Canada
- Full-time
As the first dedicated Sales Operations Analyst on the team, you’ll support Business Development across PWS and xStocks so our salespeople can spend their time selling. You’ll run RFP and…
Added 3 hours ago
IF
Senior Analytics Engineer - Finance
Ink Foundation
Canada
- Full-time
…reconciliations. You’ll use AI-assisted tools to accelerate development and investigations, keeping financial outputs tested and…
Added 3 hours ago
IF
Engineering Manager - Frontend - Krak
Ink Foundation
Canada
- Full-time
Partner with Product Managers and Designers to define and deliver high-impact features with measurable business and customer value.
Added 3 hours ago
IF
Senior Product Manager - Payments Platform
Ink Foundation
Canada
- Full-time
…pages, SDKs, embedded components and direct APIs, so any Payward business can plug in and reach pay-in and payout rails…
Added 3 hours ago
FC
Analyste en TI - Exploitation bureautique
FOP Consultants
Quebec, QC
- Full-time
Bachelor's degree in IT, computer science, business administration or engineering

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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