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Added 3 hours ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…
Added 3 hours ago
RG
Indoor Merchandiser
Rainbow Greenhouses Inc.
Chilliwack, BC · Abbotsford, BC
- Part-time
…teams with decades of expertise. From seed to sale, our full-service model supports retailers with consistent product availability, in-store service, and merchandising solutions to grow…
Added 3 hours ago
Manager Corporate Communications | Great West
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 3 hours ago
TH
Lot Associate Part Time - TORONTO CURITY
The Home Depot Canada
Toronto, ON
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 3 hours ago
IF
Senior Product Manager - Payments Platform
Ink Foundation
Canada
- Full-time
Set and track platform success metrics, such as time to launch a rail for an existing client, time for a new client to go live, share of rails available through the platform, and payment…
Added 3 hours ago
CP
Class 1 Feed Truck Driver - Local Routes
Canada Packers Inc.
Winkler, MB
- Full-time
Are you an experienced driver who values safety, reliability, and great service? As a Feed Truck Driver at Canada Packers, you’ll be responsible for the efficient delivery of feed products…
Added 3 hours ago
CP
Class 1 Feed Truck Driver - Local Routes
Canada Packers Inc.
Niverville, MB
- Full-time
Are you an experienced driver who values safety, reliability, and great service? As a Feed Truck Driver at Canada Packers, you’ll be responsible for the efficient delivery of feed products…
Added 3 hours ago
CG
Food Service Worker, Part Time
Compass Group Canada
London, ON
- Part-time
Serve customers in a friendly, efficient manner following outlined steps of service.
Added 3 hours ago
TH
Service Desk Associate Part Time (ST.JOHN'S)
The Home Depot Canada
St. John's, NL
- Part-time
Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not…
Added 3 hours ago
TH
ÉQUIPE DE NUIT/PRÉPOSÉ AU CHARIOT À POSTE DE COMMA
The Home Depot Canada
Timmins, ON
- Full-time
The Home Depot Core Values – Excellent Customer Service, Creating Shareholder Value, Entrepreneurial Spirit, Taking Care of Our People, Respect for All People, Doing the Right Thing,…
Added 3 hours ago
CP
Class 1 Feed Truck Driver - Local Routes
Canada Packers Inc.
Souris, MB
- Full-time
Are you an experienced driver who values safety, reliability, and great service? As a Feed Truck Driver at Canada Packers, you’ll be responsible for the efficient delivery of feed products…
Added 3 hours ago
TH
Overnight Order Picker Full Time - 7236 Timmins
The Home Depot Canada
Timmins, ON
- Full-time
The Home Depot Core Values – Excellent Customer Service, Creating Shareholder Value, Entrepreneurial Spirit, Taking Care of Our People, Respect for All People, Doing the Right Thing,…
Added 3 hours ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
Follow approved HR processes, templates, service standards, confidentiality requirements, and documentation controls; recommend practical improvements.
Added 3 hours ago
BB
Technician I - Security
Bosch Building Technologies North America
Vancouver, BC
- Full-time
Service Orientation: Strive to exceed customer expectations
Added 3 hours ago
R
Team Member DC, MHE-Day (Part Time)
RONA
Milton, ON
- $21 to $22 CAD / hour
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 3 hours ago
U
Etobicoke Driver Helper
UPS
Concord, ON
- Part-time
This part-time seasonal position assists UPS Package Drivers with deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Etobicoke Area. *NO DRIVING…
Added 3 hours ago
A
Channel Account Specialist - Western Region
ABB
Coquitlam, BC
- Full-time
Guide channel partners in effectively using ABB digital platforms, including Empower and other self-service solutions, to improve efficiency and customer independence.
Added 3 hours ago
R
Team Member, DC
RONA
Milton, ON
- $21 to $22 CAD / hour
- Part-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 3 hours ago
W
DC Associate
Worldpac
Richmond, BC
- $20.5 to $25.5 CAD / hour
- Full-time
Worldpac, a leading name in automotive parts distribution, is looking for a DC Associate to be a vital part of our warehouse and assist in, but not limited to; pick pack and stage parts,…
Added 3 hours ago
U
Vaughan Driver Helper
UPS
Concord, ON
- Part-time
This part-time seasonal position assists UPS Package Drivers with deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Vaughan Area. *NO DRIVING…
Added 3 hours ago
TG
BIM Inventor Specialist - Toro - R&D
Toro Group of Companies
Concord, ON
- Full-time
Develops and maintain strong customer-focused relationships with all stakeholders
Added 3 hours ago
CC
Sales Representative - Uniform
Cintas Canada
Montreal, QC
- Full-time
…motivated, and caring. These characteristics are an important part of our history and culture, and they are at the heart of everything we…
Added 3 hours ago
A
Channel Account Specialist - Central Region
ABB
Milton, ON
- Full-time
Guide channel partners in effectively using ABB digital platforms, including Empower and other self-service solutions, to improve efficiency and customer independence.
Added 3 hours ago
RS
Medical Office Assistant
Restore Sports Medicine
Burnaby, BC
- Part-time
Role Description The Medical Office Assistant is a part-time, on-site role based in Burnaby, BC. This role supports the smooth operation of the clinic by managing front-desk activities such…
Added 3 hours ago
TH
Temporary Sales Associate - Part-Time
Tommy Hilfiger
Mississauga, ON
- Part-time
…for a passionate Sales Associate who can deliver a top-notch customer experience and rock the sales floor (and the behind-the-scenes) while promoting and upholding the standards of our…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

Apply About employer

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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