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Added 2 hours ago
Specialist, Cash Management Client Services, GTB - Montreal
Scotiabank
Montreal, QC
The Specialist, Corporate Client Service is the primary officer responsible for servicing the highest valued Corporate Clients of the Bank with their business accounts, cash management,…
Added 2 hours ago
NH
ENVIRONMENTAL SERVICES WORKER
Northern Health - BC
Terrace, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position performs a variety of environmental services duties throughout the facility.…
Added 2 hours ago
KC
Senior Project Coordinator
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
Assists the Project Manager with project Initiation, Planning, Execution, Monitoring & Controlling, and Closing. Interfaces with the Client as directed
Added 2 hours ago
GE
Operations Supervisor
GFL Environmental Inc.
Dartmouth, NS
- Full-time
…Operations Supervisor will be reporting directly to the Operations Manager, the Operations Supervisor is responsible for creating a zero harm environment, and maintaining efficient…
Added 2 hours ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…
Added 2 hours ago
C
Manager, Finance Systems Business Analysis
Co-operators
Guelph, ON
- Full-time
As the Manager, Finance Systems Business Analysis, you will lead a team that helps create and sustain effective client service and partnerships across the group of companies. You will…
Added 2 hours ago
A
Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
Assurer un suivi complet du projet, de la planification initiale à la livraison de la solution au client, en surveillant les coûts, le calendrier et la qualité.
Added 2 hours ago
A
Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
Assurer un suivi complet du projet, de la planification initiale à la livraison de la solution au client, en surveillant les coûts, le calendrier et la qualité.
Added 2 hours ago
D
Assistant Manager, Yardi Implementation, Finance Operations Advisory
Deloitte
Toronto, ON
- Full-time
…of complex Yardi transformation initiatives. As an Assistant Manager, you will play a key role in planning and delivering Yardi implementations, upgrades, configurations and optimization…
Added 2 hours ago
ML
Account Manager
Meet Life Sciences
Canada
- Full-time
I'm partnering with a growing medical communications agency looking to bring on an Account Manager to join its Client Services team!
Added 2 hours ago
R
Manager, Financial Reporting (3-Month Contract)
Rillo
Toronto, ON
- $65 to $75 CAD / hour
- Contract
We are working exclusively with a well-established Canadian transportation organization to hire a Manager, Financial Reporting (3-Month Contract). This contract covers a leadership…
Added 2 hours ago
IF
Engineering Manager - Frontend - Krak
Ink Foundation
Canada
- Full-time
We’re looking for a hands-on Engineering Manager to lead a cross-functional Consumer pod focused on building and scaling core Krak experiences. This leader will guide a team of Frontend…
Added 2 hours ago
IF
Senior Product Manager - Payments Platform
Ink Foundation
Canada
- Full-time
The team is looking for a product manager to shape the future of this platform, from the architecture underneath to the API layer internal clients build on. At the center is Payward's…
Added 2 hours ago
IF
Head of Exchange Infrastructure
Ink Foundation
Canada
- Full-time
…four to five product managers, partnered with an engineering manager. It is a senior, independent team, which means you get leverage quickly and you are expected to stay close to the…
Added 2 hours ago
GC
Account Manager, Security Master Supervisor
Guardian Capital Group
Toronto, ON
- Full-time
Our asset management division, Guardian Capital LP, is the manager and portfolio manager of the Guardian Capital Funds and Guardian Capital ETFs, with capabilities that span a range of…
Added 2 hours ago
AM
Senior Web Developer
Alberta Medical Association (AMA)
AB · Alberta, Canada
- $89,069 to $115,790 CAD / year
- Full-time
…design, development, delivery, and maintenance of AMA’s web and client information…
Added 2 hours ago
A
Senior Engineering Manager
Ausenco
Burnaby, BC
- Full-time
Ausenco is seeking a qualified and highly motivated Senior Engineering Manager experienced in mining projects and/or studies for our Western Canada region.
Added 2 hours ago
RC
Revit Designer
Randstad Canada
Squamish, BC
- $70,000 to $90,000 CAD / year
- Contract
We are seeking an experienced Revit Designer for a Product Design Specialist position with a client of ours in the modular construction industry. This position will begin as a 6 month…
Added 2 hours ago
MT
Territory Manager (East Toronto)
MT Talent Solutions Inc.
Toronto, ON
- Full-time
We are proud to support our client in hiring a Territory Sales Representative for an exciting opportunity within the commercial building services industry. Our client is a well-established,…
Added 2 hours ago
CL
Human Resources - HR Business Partner
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
The HRBP has end-to-end ownership of HR matters within assigned client groups, from intake and assessment through advice, approvals, execution, documentation, communication, reporting,…
Added 2 hours ago
B
Management Consultant
Bellrock
Vancouver, BC · Metro Vancouver A, BC
- Full-time
…rolling up your sleeves for hands-on tasks or developing complex client strategies, you do what it…
Added 2 hours ago
MB
Senior Account Manager
Martyn Bassett Associates
Mississauga, ON
- Full-time
Our client is a profitable B2B SaaS company serving higher ed. Its platform is built into the daily workflow of the institutions it serves, which makes it hard to replace, and customers…
Added 2 hours ago
IR
Senior Commercial Account Manager
Impact Recruitment
ON · Simcoe, ON
- Full-time
An established and growing insurance brokerage is seeking a Commercial Insurance Account Manager to join its Commercial Lines team in Simcoe/Hamilton, Ontario.
Added 2 hours ago
A
Hardware Engineer
Actalent
Calgary, AB
- $90,000 to $100,000 CAD / year
- Full-time
The position is Calgary-based, working on-site with a small team consisting of two team members and a manager, plus one off-site team member who is retiring. The standard expectation is…
Added 2 hours ago
JM
Senior Project Manager (Trade Shows, Events, Permanent Installations)
Jack Morton Worldwide
Oakville, ON
- Full-time
We create memorable, strategic experiences for both virtual and live events. We’re looking for a Senior Project Manager (Trade Shows, Events, Permanent Installations) to help bring these…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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