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Added 3 hours ago
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Manager System Flow Client Patient Access Services
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, System Flow CPAS is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 3 hours ago
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Manager Medical Imaging Urban
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Medical Imaging Urban, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the…
Added 3 hours ago
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Associate Manager - Customer Service North America
Wesco
Grande Prairie, AB
- Full-time
As Associate Manager - Customer Service North America, you will be responsible for managing sales operational activities to ensure customer service levels are met or exceeded, with a focus…
Added 3 hours ago
RVT - Diagnostic Imaging
University of Guelph
Guelph, ON
Reporting to the Manager, Patient Care and Service Delivery and under the direction of a clinician, the RVT participates as a member of the healthcare team of the Ontario Veterinary College…
Added 3 hours ago
Real Estate & Development Coordinator
UFA Co-operative Ltd.
Calgary, AB
…subsidiaries. This includes acquiring and developing properties to support UFA’s greenfield expansion strategy across Western Canada. This greenfield expansion is a critical part of the…
Added 3 hours ago
Scotia Jarislowsky Fraser Associate Portfolio Manager - Toronto
Scotiabank
Toronto, ON
The Associate Portfolio Manager actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global…
Added 3 hours ago
Specialist, Cash Management Client Services, GTB - Montreal
Scotiabank
Montreal, QC
…banking services and credit facilities within Global Wholesale Operations. The incumbent is expected to act in the capacity of a Relationship Manager, within Global Wholesale Operations and…
Added 3 hours ago
Dispatch Coordinator
FortisBC
Castlegar, BC
A Dispatch Coordinator reports to the Operations Manager, Control Center.
Added 3 hours ago
Bilingual Account Manager
Grainger Businesses
Montreal, QC · SAINT-LAURENT, Queb
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
Added 3 hours ago
SB
Project Manager, Maintenance
Skyservice Business Aviation
Dorval, QC
- Full-time
…principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services…
Added 3 hours ago
KC
Senior Project Coordinator
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
The Senior Project Coordinator, working independently or with minimal guidance, provides technical and/or management support for construction projects, including safety and quality control,…
Added 3 hours ago
A
Production Planner
ABB
Montreal, QC
- Full-time
Reporting to the Planning and Execution Manager, the Production Planner is responsible for translating customer orders and sales forecasts into a production schedule. The incumbent ensures…
Added 3 hours ago
GE
Operations Supervisor
GFL Environmental Inc.
Dartmouth, NS
- Full-time
Our Industrial Services team out of Dartmouth is hiring an Operations Supervisor. The Operations Supervisor will be reporting directly to the Operations Manager, the Operations Supervisor…
Added 3 hours ago
BS
People Services Generalist
Blackline Safety
Remote, Canada
- Remote
Reporting to the Manager, People Services, the People Services Generalist supports the day-to-day operations of the People Services department. This role is responsible for delivering a…
Added 3 hours ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…
Added 3 hours ago
Director, Insured Services and Compensation Design
Government of Alberta
AB
Reporting to the Executive Director, Provider Compensation Operations, the Director, Insured Services and Compensation Design leads the development and continuous improvement of insured…
Added 3 hours ago
C
Manager, Finance Systems Business Analysis
Co-operators
Guelph, ON
- Full-time
As the Manager, Finance Systems Business Analysis, you will lead a team that helps create and sustain effective client service and partnerships across the group of companies. You will…
Added 3 hours ago
Office Administrator
Highdive
Toronto, ON
We are currently seeking an Office Administrator to join our team in Toronto. This person will help to organize and support daily operations in-office; handle tasks delegated to them by the…
Added 3 hours ago
Courier Utility 101
Purolator
Dryden, ON
When inspections fail, the Courier advises the unit manager
Added 3 hours ago
IF
Talent Acquisition Operations Associate
Ink Foundation
Canada
- Full-time
As a Talent Acquisition Operations Associate, reporting to the Sr. Manager, Talent Acquisition and Operations, you will help run the operations behind Payward’s global hiring engine. You…
Added 3 hours ago
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Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
Minimiser les impacts et perturbations des opérations et des occupants pendant l'exécution des projets.
Added 3 hours ago
A
Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
Minimiser les impacts et perturbations des opérations et des occupants pendant l'exécution des projets.
Added 3 hours ago
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Assistant Manager, Yardi Implementation, Finance Operations Advisory
Deloitte
Toronto, ON
- Full-time
We are looking for an experienced Yardi professional to join our Controls Assurance practice and support the delivery of complex Yardi transformation initiatives. As an Assistant Manager,…
Added 3 hours ago
TH
Lot Associate Part Time - TORONTO CURITY
The Home Depot Canada
Toronto, ON
- Part-time
Added 3 hours ago
YU
Law Library Clerk
York University
Toronto, ON
- Contract
Reporting to the Manager, Library Operations, this position provides assistance to Circulation staff , facilitates access to library study space for Osgoode students, and other related…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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