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Added 17 mins ago
VR
Lifestyles Assistant | Part Time Weekends
VIVA Retirement Communities
Vaughan, ON
- Part-time
Lifestyle Assistant reports to the Lifestyle Manager. In accordance with V!VA’s vision and values the Lifestyle Assistant is responsible for the delivery of activities as designated in the…
Added 17 mins ago
IB
Manager, Business Development
International Business University
Toronto, ON
- Full-time
Join one of Canada's fastest-growing universities as our Manager, Business Development, where you will develop and activate strategic partnerships across the Greater Toronto Area (GTA)…
Added 17 mins ago
Restaurant Manager
Northland Properties
Cranbrook, BC
Employee and Family Assistance Program (counselling, wellness services, etc.)
Added 18 mins ago
P
Security System Configuration Specialist / Spécialiste en configuration de systèmes de sécurité électronique (CS007)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 18 mins ago
K
General Supervisor, Shop and Field
Komatsu
Saskatoon, SK
- Full-time
Company-sponsored registered pension plan (RPP) and matching program.
Added 18 mins ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Manager – Banking Cloud & Platform Engineering
Added 18 mins ago
VB
Manager, Business Finance - IT Planning & Business Partnership
Vale Base Metals
Toronto, ON
- Full-time
We are currently seeking a Manager, Business Finance, to join our IT Planning & Business Partnership team in Toronto, ON/St. John's NL.
Added 18 mins ago
BP
Finance Transformation –Project Manager
BNP Paribas
Montreal, QC
- Full-time
…and strategic initiatives. The team also manages the Digital program for Finance, which aims at creating efficiencies and reducing operational risks across all F&T…
Added 18 mins ago
PS
Senior Manager Cybersecurity - Governance Risk and Compliance
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $150,000 CAD / year
- Full-time
We are seeking an experienced Senior Manager, Cybersecurity – Governance, Risk & Compliance (GRC) to provide strategic leadership across the organization's cybersecurity program.
Added 18 mins ago
VR
Lifestyles Assistant | Full Time
VIVA Retirement Communities
Vaughan, ON
- Full-time
Lifestyle Assistant reports to the Lifestyle Manager. In accordance with V!VA’s vision and values the Lifestyle Assistant is responsible for the delivery of activities as designated in the…
Added 33 mins ago
ON
Business Planning Specialist
Ontario Northland
North Bay, ON
- $83,538 to $98,280 CAD / year
- Contract
Experience in business operations, program management, finance or marketing
Added 33 mins ago
B
Product Manager - Network Observability
BlueCat
Toronto, ON
- Full-time
We’re looking for a Product Manager to advance LiveNX and Network Synthetics across network observability and DDI. You’ll partner with customers, engineering, design, and go-to-market teams…
Added 33 mins ago
R
Senior Manager, Risk and Controls
RBC
Toronto, ON · Vancouver, BC
- Full-time
Are you passionate about Risk? We are looking for an experienced professional to fill the role of Senior Manager, Risk and Controls, for the Risk and Governance team in Global Functions…
Added 33 mins ago
MS
Knowledge & Learning Program Manager (Hybrid)
Motorola Solutions
BC · British Columbia,CAN Offsite
- Full-time
The Centralized Managed Support Operations (CMSO) organization is seeking a Knowledge & Learning Program Manager to serve as the dedicated Readiness Partner for the NSOC business unit. In…
Added 33 mins ago
C
Assistant Manager
Cineplex
London, ON · SC London
- Part-time
Added 47 mins ago
OG
Building Operator
Onni Group of Companies
Vancouver, BC
- Full-time
Generous referral program ranging from $500-$2,500 depending on business need.
Added 47 mins ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…
Added 47 mins ago
D
Assistant Manager, Yardi Implementation, Finance Operations Advisory
Deloitte
Toronto, ON
- Full-time
…of complex Yardi transformation initiatives. As an Assistant Manager, you will play a key role in planning and delivering Yardi implementations, upgrades, configurations and optimization…
Added 47 mins ago
ZS
GCP Architect
Zortech Solutions
Canada
- Contract
Deep working knowledge of core GCP services relevant to this program: Cloud Run, Cloud SQL(PostgreSQL), Cloud Storage, Memorystore, Vertex AI, Cloud Load Balancing, VPC/Shared VPC, IAM,…
Added 47 mins ago
IF
Sr. Model Risk Manager
Ink Foundation
Canada
- Full-time
We are seeking a highly skilled Sr. Manager, Model Risk Management to join our team, focusing on Transaction Monitoring and Customer Risk Assessments models for Anti-Money Laundering (AML)…
Added 47 mins ago
G
Site & Water Treatment Plant Coordinator
Glencore
Granisle, BC
- Full-time
…stewardship of the Bell Mine legacy site. Reporting to the Site Manager, this position operates the water treatment plant and associated pump stations, coordinates field activities,…
Added 47 mins ago
O
Trade marketing specialist
Olymel
Boucherville, QC
- Full-time
Reporting to the Trade Marketing Manager, you will contribute to the following challenges:
Added 47 mins ago
MT
Territory Manager (East Toronto)
MT Talent Solutions Inc.
Toronto, ON
- Full-time
Added 47 mins ago
MB
Senior Account Manager
Martyn Bassett Associates
Mississauga, ON
- Full-time
…every renewal from 100 days out to signature. The Help Desk Manager and Account Manager report to you, because a student who can’t upload a form is often the first sign that a program lead…
Added 47 mins ago
O
Key Account Manager - Fresh Meat
Olymel
Boucherville, QC
- Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Key Account Manager - Fresh Meat to join our dynamic team. If you are motivated by the challenge…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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