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Added 4 mins ago
UO
Dental Clinic Receptionist
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- Full-time
…Works closely with the other Clinic Receptionists, insurance coordinator, students, faculty, and other…
Added 4 mins ago
Security Coordinator
Pomerleau
Ottawa, ON
As a Security Coordinator working in the Security team at Pomerleau Construction, you will play a crucial role in supporting the security clearance program of both our internal and external…
Added 4 mins ago
C
Data Analyst, Employee Communications Platforms (12 Month Contract)
CIBC
Toronto, ON
- Full-time
…primary focus on Viva Engage and associated M365 platforms. The coordinator is responsible for producing consistent, high-quality quarterly reports and responding to ongoing analytics…
Added 4 mins ago
VF
Group Fitness & Registered Fitness Programs Coordinator
Vivo for Healthier Generations
Calgary, AB
- Full-time
As Group Fitness & Registered Fitness Programs Coordinator, you will provide front-line supervision and leadership to a team of Group Fitness Instructors, ensuring the coordination and…
Added 18 mins ago
CT
Dealer Support Coordinator Student (4 months) - Winter 2027
Canadian Tire Corporation
ON
- $23 to $37 CAD / hour
- Full-time
The Dealer Support Coordinator plays a vital role in the operational execution of the Dealer Changeover process across Canadian Tire Retail and Party City locations. The role is responsible…
Added 18 mins ago
C
FT Petroleum Driver (Highway 16 #313) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Reporting to the Petroleum Coordinator, responsibilities for this position include the following:
Added 18 mins ago
Real Estate & Development Coordinator
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Manager, Real Estate and Development, the Real Estate & Development Coordinator will have accountability for coordinating property acquisitions (including leases,…
Added 18 mins ago
Dispatch Coordinator
FortisBC
Castlegar, BC
The Dispatch Coordinator supports & schedules field personnel and coordinates the administration of the work management tool, its orders, worker timelines and work management tool…
Added 18 mins ago
KC
Senior Project Coordinator
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
The Senior Project Coordinator, working independently or with minimal guidance, provides technical and/or management support for construction projects, including safety and quality control,…
Added 18 mins ago
DG
Indigenous Employment Coordinator
Dexterra Group
Mississauga, ON
- Full-time
As Indigenous Employment Coordinator, you will help connect Indigenous candidates and communities with employment, training and career-development opportunities across our operations in…
Added 18 mins ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.
Added 18 mins ago
Office Administrator
Highdive
Toronto, ON
…tasks delegated to them by the Site Manager and Operations Coordinator in Montreal and other tasks that may arise, as well as performing secretarial and administrative…
Added 19 mins ago
G
Site & Water Treatment Plant Coordinator
Glencore
Granisle, BC
- Full-time
We are seeking a Site & Water Treatment Plant Coordinator to do more than just maintain the water treatment plant - you’ll be part of a tight-knit team that keeps the entire site operating…
Added 19 mins ago
SM
Parts Coordinator
Simson Maxwell
Fort St. John, BC
- Full-time
Role Description The Parts Coordinator is a full-time, on-site role based in Fort St John, BC. This position is responsible for managing parts inquiries, processing orders, and maintaining…
Added 19 mins ago
TU
Dental Clinic Receptionist
The University of British Columbia
Vancouver, BC
- Full-time
…Works closely with the other Clinic Receptionists, insurance coordinator, students, faculty, and other…
Added 19 mins ago
B
Management Consultant
Bellrock
Vancouver, BC · Metro Vancouver A, BC
- Full-time
Support leadership, management, and team building programs as a trainer, coach, and coordinator.
Added 19 mins ago
L
Line Cook - Full Time
Longo's
Vaughan, ON
- Full-time
If you require accommodation, please contact the Human Resources Coordinator at:
Added 19 mins ago
TU
Manager, Human Resources
The University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
This position supervises the Admin Support, Admin Coordinator, and the Head’s Assistant and will work collaboratively with the Faculty of Science, Dean’s Office, Central UBC offices…
Added 19 mins ago
L
Cake Decorator - Full Time
Longo's
Kitchener, ON
- Full-time
If you require accommodation, please contact the Human Resources Coordinator at:
Added 19 mins ago
DG
Indigenous Employment Coordinator
Dexterra Group
Calgary, AB
- Full-time
As Indigenous Employment Coordinator, you will help connect Indigenous candidates and communities with employment, training and career-development opportunities across our operations in…
Added 19 mins ago
L
Warehouse Order Picker – Walkie/Rider Certified
Longo's
Vaughan, ON
- Full-time
If you require accommodation, please contact the Human Resources Coordinator at:
Added 19 mins ago
L
Grocery Assistant Department Manager - Full Time
Longo's
Mississauga, ON
- Full-time
If you require accommodation, please contact the Human Resources Coordinator at:
Added 19 mins ago
L
Produce Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
If you require accommodation, please contact the Human Resources Coordinator at:
Added 19 mins ago
RH
HR Manager
Robert Half
Calgary, AB
- Full-time
…across multiple locations and manages two direct reports (HR Coordinator and Payroll). The organization is entering a phase of modernization and expansion, requiring an HR professional…
Added 19 mins ago
DG
Indigenous Employment Coordinator
Dexterra Group
AB · Edmonton, AB
- Full-time
As Indigenous Employment Coordinator, you will help connect Indigenous candidates and communities with employment, training and career-development opportunities across our operations in…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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