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Added 13 mins ago
AA
Territory Manager, Facial Aesthetics (North Shore of Montreal)
Allergan Aesthetics, an AbbVie Company
Blainville, QC
- Full-time
…valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial sales team. This role will cover the North Shore of…
Added 13 mins ago
AA
Territory Manager, Facial Aesthetics - Montreal West and Gatineau (12 month contract)
Allergan Aesthetics, an AbbVie Company
Pointe-Claire, QC
- Full-time
…valued? AbbVie Canada is looking to connect with a Territory Manager to join our commercial sales team. This role will cover the Montreal West and…
Added 13 mins ago
I
Senior Recruiter
IKEA
Coquitlam, BC
- Full-time
Passion for delivering an exceptional candidate and hiring manager experience while ensuring alignment with organizational values and culture.
Added 13 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 14 mins ago
B
Business Banking Relationship Manager Trainee
BMO
Burlington, ON
- Full-time
Strong financial analysis skills, with a demonstrated ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive business growth and…
Added 43 mins ago
PA
Fleet Manager
PAL Aviation Services
St. John's, NL
- Full-time
PAL Aviation Services is currently seeking a full-time Fleet Manager to join our team in St. John's, NL.
Added 43 mins ago
Restaurant Manager
Northland Properties
Cranbrook, BC
As a Restaurant Manager, you will be supporting the General Manager in overall restaurant operations, execution, management of staff, controllable profit plan achievement, guest count…
Added 44 mins ago
OP
Senior Financial Analyst
Ottawa Police Service
Ottawa, ON
- Full-time
Reporting to the Manager of Financial Planning, the Senior Financial Analyst provides analytical resources to OPS including:
Added 44 mins ago
UO
Financial Analyst, Research Accounting
University of Calgary
Calgary, AB
- Full-time
The Financial Analyst provides accounting and finance support and service to project holders, coordinating the delivery of Research Accounting finance support to various stakeholders. The…
Added 44 mins ago
K
Territory Manager
Kurage
Toronto, ON
- Full-time
…functional electrical stimulation (FES), advanced movement analysis, and intelligent technology, NeuroSkin supports innovative rehabilitation programs for people living with neurological…
Added 44 mins ago
VB
Manager, Business Finance - IT Planning & Business Partnership
Vale Base Metals
Toronto, ON
- Full-time
We are currently seeking a Manager, Business Finance, to join our IT Planning & Business Partnership team in Toronto, ON/St. John's NL.
Added 44 mins ago
AW
VP & Head of Environmental, Canada
Allied World Assurance Company
Toronto, ON
- Full-time
Support succession planning and professional development initiatives across the Canadian Environmental team.
Added 59 mins ago
R
Assistant Branch Manager
RBC
Drummondville, QC
- Full-time
Advice Based Solutions, Building Talent, Client Discovery, Critical Thinking, Data Analysis, Digital Literacy, Inspiring, Long Term Planning
Added 59 mins ago
R
Senior Manager, Risk and Controls
RBC
Toronto, ON · Vancouver, BC
- Full-time
Communication, Financial Instruments, Fraud Risk Management, Long Term Planning, Operational Risks, Risk Control, Risk Management, Waterfall Model
Added 59 mins ago
S
Department Manager, Deli
Save-On-Foods
Coquitlam, BC · Austin - Coquitlam BC
- Full-time
We are hiring a Department Manager, Deli at our Austin Save-On-Foods location in Coquitlam, BC.
Added 59 mins ago
T
Manager, Life & Health Advice Center Performance
TD
Toronto, ON
- Full-time
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control…
Added 59 mins ago
C
Manager, Client Advice I
CIBC
Niagara Falls, ON · Niag.Falls-Portage and Huggins
- Full-time
As a member of the Personal and Business Banking team, you’ll develop and coach a team of client service and financial service professionals, working towards a shared goal – delivering an…
Added 1 hour ago
B
Investment Associate
BMO
Calgary, AB · CALG
- Full-time
…risks, and performance expectations that help them achieve their financial goals. Develops and retains long-term client relationships and delivers an exceptional client experience.…
Added 1 hour ago
B
Facility Manager III
BGIS
Kitchener, ON
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 1 hour ago
KC
Senior Project Coordinator
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
Assists the Project Manager with project Initiation, Planning, Execution, Monitoring & Controlling, and Closing. Interfaces with the Client as directed
Added 1 hour ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’…
Added 1 hour ago
Director, Insured Services and Compensation Design
Government of Alberta
AB
…compensation models. You will lead research, policy development, analysis, and implementation of SOMB revisions, oversee grants and special payment programs, and develop compensation…
Added 1 hour ago
C
Manager, Finance Systems Business Analysis
Co-operators
Guelph, ON
- Full-time
As the Manager, Finance Systems Business Analysis, you will lead a team that helps create and sustain effective client service and partnerships across the group of companies. You will…
Added 1 hour ago
D
Assistant Manager, Yardi Implementation, Finance Operations Advisory
Deloitte
Toronto, ON
- Full-time
…of complex Yardi transformation initiatives. As an Assistant Manager, you will play a key role in planning and delivering Yardi implementations, upgrades, configurations and optimization…
Added 1 hour ago
IF
Product Manager II - Financial Crime Operations
Ink Foundation
Canada
- Full-time
…years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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