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Added 3 mins ago
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Technical Account Manager
SOTI
Mississauga, ON
- Full-time
…over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something…
Added 3 mins ago
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Senior Manager, Risk and Controls
RBC
Toronto, ON · Vancouver, BC
- Full-time
Are you passionate about Risk? We are looking for an experienced professional to fill the role of Senior Manager, Risk and Controls, for the Risk and Governance team in Global Functions…
Added 3 mins ago
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Site Reliability Engineer II
TD
Toronto, ON
- Full-time
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TDS Operations Analyst II
TD
Toronto, ON
- Full-time
Global Operations and Business Services employees bring diverse talents and experiences to provide value to TD Securities. Our team offers a dynamic and inclusive environment where…
Added 3 mins ago
T
Personal Banking Associate - Chateauguay (Full-time, 37.5h/week)
TD
Châteauguay, QC
- Full-time
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product,…
Added 3 mins ago
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Poker Game Integrity Analyst
NSUS Group
Toronto, ON · North York, ON
- $50,000 to $56,000 CAD / year
- Full-time
Headquartered in Toronto with offices in 9 major cities and 700 top international talents, NSUS is an industry-leading global company dedicated to shaping the future of gaming. GGPoker…
Added 17 mins ago
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Client Service Assistant, BMO Nesbitt Burns (12-month contract)
BMO
Calgary, AB · GLENMO
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 17 mins ago
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Investment Associate
BMO
Calgary, AB · CALG
- Full-time
Added 17 mins ago
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Client Service Assistant
BMO
Red Deer, AB · RDR
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
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Associate Representative - Customer Service
EECOL
Thompson, MB
- Full-time
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive…
Added 17 mins ago
Specialist, Cash Management Client Services, GTB - Montreal
Scotiabank
Montreal, QC
…management, electronic banking services and credit facilities within Global Wholesale Operations. The incumbent is expected to act in the capacity of a Relationship Manager, within Global…
Added 17 mins ago
BS
People Services Generalist
Blackline Safety
Remote, Canada
- Remote
Reporting to the Manager, People Services, the People Services Generalist supports the day-to-day operations of the People Services department. This role is responsible for delivering a…
Added 17 mins ago
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Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a…
Added 17 mins ago
Manager Corporate Communications | Great West
The Canada Life Assurance Company
Winnipeg, MB · Toronto, ON
Reporting to the Vice President, Corporate Communications, the Manager, Corporate Communications supports the delivery of Great West’s global external communications agenda that strengthens…
Added 17 mins ago
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Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
We are seeking an experienced project manager to coordinate and manage production infrastructure projects, industrial equipment acquisition, and installation within a manufacturing…
Added 17 mins ago
A
Chef De Projet / Project Manager
Actalent
Montreal, QC
- $30 to $60 CAD / hour
- Contract
We are seeking an experienced project manager to coordinate and manage production infrastructure projects, industrial equipment acquisition, and installation within a manufacturing…
Added 17 mins ago
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Assistant Manager, Yardi Implementation, Finance Operations Advisory
Deloitte
Toronto, ON
- Full-time
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Added 17 mins ago
CP
Team Lead, Hog Barn - Farrowing
Canada Packers Inc.
Killarney, MB
- Full-time
Canada Packers is building the global standard for sustainable pork. Raised with care. Crafted with purpose. Trusted around the world.
Added 17 mins ago
CP
Team Lead, Hog Barn - Breeding/Farrowing
Canada Packers Inc.
Zhoda, MB
- Full-time
Canada Packers is building the global standard for sustainable pork. Raised with care. Crafted with purpose. Trusted around the world.
Added 17 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
St. Andrews, MB · Saint Andrews, MB
- Full-time
Canada Packers is building the global standard for sustainable pork. Raised with care. Crafted with purpose. Trusted around the world.
Added 17 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
Sperling, MB
- Full-time
Canada Packers is building the global standard for sustainable pork. Raised with care. Crafted with purpose. Trusted around the world.
Added 17 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
Plum Coulee, MB
- Full-time
Canada Packers is building the global standard for sustainable pork. Raised with care. Crafted with purpose. Trusted around the world.
Added 17 mins ago
A
Senior Engineering Manager
Ausenco
Burnaby, BC
- Full-time
Ausenco is seeking a qualified and highly motivated Senior Engineering Manager experienced in mining projects and/or studies for our Western Canada region.
Added 17 mins ago
CP
Animal Care Technician (Swine Technician)
Canada Packers Inc.
MB · Darlingford, MB
- Full-time
Canada Packers is building the global standard for sustainable pork. Raised with care. Crafted with purpose. Trusted around the world.
Added 18 mins ago
A
Hardware Engineer
Actalent
Calgary, AB
- $90,000 to $100,000 CAD / year
- Full-time
The position is Calgary-based, working on-site with a small team consisting of two team members and a manager, plus one off-site team member who is retiring. The standard expectation is…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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