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SR
Human Resources Advisor
Simpcw Resources Group
Kamloops 1, BC
- Full-time
Partner with the HR Coordinator to support delivery of new hire orientation programs
Added 15 mins ago
GF
Sales Executive/Business Developmement Executive
Golden Freight Forwarding & Marketing Inc.
Brampton, ON
- Full-time
We are looking for a motivated and results oriented Sales Coordinator to join our team. The successful candidate will focus on growing our client portfolio, managing key accounts, and…
Added 15 mins ago
Co-op/Intern Business/Commerce Student - Proposal Coordinator (May 2027)
Spartan Controls Ltd.
Calgary, AB
We are recruiting for a Proposal Coordinator Co-Op/Intern (12 months minimum) for our Valve, Actuation & Measurement team, based in Calgary. Reporting to the Manager, you will coordinate…
Added 15 mins ago
T
Repair & Overhaul (R&O) Coordinator
Thales
Halifax, NS
- Full-time
The Material and Repair & Overhaul (R&O) Coordinator is integral in the success of daily operations relating to the movement and management of spares and equipment. Part of the warehouse…
Added 29 mins ago
NG
Mill Maintenance Planner - Travel & Camp Available
New Gold Inc.
Emo, ON
- Full-time
Scope job requirements for submitted work notifications taking into consideration all applicable planning elements including:
Added 29 mins ago
FI
Project Coordinator
Fleetway Inc.
Dartmouth, NS
- Full-time
Fleetway is seeking a Junior Project Coordinator to support the successful delivery of work within the River Class Destroyer (RCD) program. Working closely with Project Managers and…
Added 29 mins ago
FR
Operations Coordinator - Client Service Administration and Process Support
Fitch Ratings
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.
Added 29 mins ago
GO
Case Manager Coordinator
Government of Manitoba
Winnipeg, MB
- Full-time
The department of Justice is seeking qualified applicants for the position of Case Manager Coordinator.
Added 29 mins ago
TS
Kettle Coordinator - Temporary
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Victoria, BC
- Full-time
The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given…
Added 29 mins ago
Stakeholder Business Coordinator
Government of Alberta
AB
Build connections. Drive collaboration. Make an impact. As a Stakeholder Business Coordinator, you’ll bring people together, strengthen stakeholder relationships and help turn priorities…
Added 44 mins ago
SH
Home Care Attendant - Repost
Southern Health-Santé Sud
Steinbach, MB
- Full-time
Under the direction of the Resource Coordinator - Home Care, the Home Care Attendant (HCA) functions as a member of the Home Care team and is responsible for the provision of personal care…
Added 44 mins ago
PH
Spiritual Life Coordinator
Providence Healthcare
Vancouver, BC
- Temporary
…work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal…
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RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interprofessional team, reporting to the Manager of Patient Flow, the RN Care Coordinator provides patient-centered care, supporting patients transitioning from hospital…
Added 59 mins ago
CS
Youth Experience Coordinator (Montreal)
Circuit Stream
Montreal, QC
- $22 CAD / hour
- Internship
We are looking for an organized, dependable Youth Experience Coordinator to lead daily camp operations at each university campus location. You’ll help prepare your campus for summer, train…
Added 59 mins ago
OM
Sr. CAD Coordinator S5
OSI Maritime Systems
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- Full-time
The Senior CAD Coordinator is responsible for leading the creating and modifying mechanical and electrical CAD models and drawings. The incumbent must be highly proficient with the modeling…
Added 59 mins ago
R
Project Controls Coordinator
Raise
Calgary, AB
- Full-time
…transportation and gathering is seeking a Project Controls Coordinator to join the Core Programs Project Controls team. Reporting to a Supervisor or Team Lead, this role provides project…
Added 59 mins ago
LJ
#2026-OSM42 - Outreach Support Mentor
Life's Journey Inc.
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- Full-time
…Outreach or Spectrum Connections program ensuring all program requirements are consistently being met. The Outreach Support Mentor will work alongside the Drop in Coordinator. This includes…
Added 59 mins ago
LJ
#2026-OSM43 - Outreach Support Mentor
Life's Journey Inc.
Winnipeg, MB
- Full-time
…Outreach or Spectrum Connections program ensuring all program requirements are consistently being met. The Outreach Support Mentor will work alongside the Drop in Coordinator. This includes…
Added 1 hour ago
Security Coordinator
Pomerleau
Ottawa, ON
As a Security Coordinator working in the Security team at Pomerleau Construction, you will play a crucial role in supporting the security clearance program of both our internal and external…
Added 1 hour ago
CT
Dealer Support Coordinator Student (4 months) - Winter 2027
Canadian Tire Corporation
ON
- $23 to $37 CAD / hour
- Full-time
The Dealer Support Coordinator plays a vital role in the operational execution of the Dealer Changeover process across Canadian Tire Retail and Party City locations. The role is responsible…
Added 1 hour ago
C
FT Petroleum Driver (Highway 16 #313) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Reporting to the Petroleum Coordinator, responsibilities for this position include the following:
Added 1 hour ago
Dispatch Coordinator
FortisBC
Castlegar, BC
The Dispatch Coordinator supports & schedules field personnel and coordinates the administration of the work management tool, its orders, worker timelines and work management tool…
Added 1 hour ago
DG
Indigenous Employment Coordinator
Dexterra Group
Mississauga, ON
- Full-time
As Indigenous Employment Coordinator, you will help connect Indigenous candidates and communities with employment, training and career-development opportunities across our operations in…
Added 1 hour ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.
Added 1 hour ago
G
Site & Water Treatment Plant Coordinator
Glencore
Granisle, BC
- Full-time
…to ensure that our legacy sites continue to meet regulatory requirements while creating positive long-term outcomes for the environment and local…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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