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Added 2 mins ago
UO
Dental Clinic Receptionist
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- Full-time
…create a sophisticated, efficient space for learning, community service and research. The Nobel Biocare Oral Health Centre at UBC uses state-of-the-art technology and an innovative…
Added 2 mins ago
Security Coordinator
Pomerleau
Ottawa, ON
As a Security Coordinator working in the Security team at Pomerleau Construction, you will play a crucial role in supporting the security clearance program of both our internal and external…
Added 2 mins ago
C
Data Analyst, Employee Communications Platforms (12 Month Contract)
CIBC
Toronto, ON
- Full-time
…primary focus on Viva Engage and associated M365 platforms. The coordinator is responsible for producing consistent, high-quality quarterly reports and responding to ongoing analytics…
Added 3 mins ago
VF
Group Fitness & Registered Fitness Programs Coordinator
Vivo for Healthier Generations
Calgary, AB
- Full-time
As Group Fitness & Registered Fitness Programs Coordinator, you will provide front-line supervision and leadership to a team of Group Fitness Instructors, ensuring the coordination and…
Added 16 mins ago
C
FT Petroleum Driver (Highway 16 #313) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Reporting to the Petroleum Coordinator, responsibilities for this position include the following:
Added 16 mins ago
Dispatch Coordinator
FortisBC
Castlegar, BC
The Dispatch Coordinator supports & schedules field personnel and coordinates the administration of the work management tool, its orders, worker timelines and work management tool…
Added 17 mins ago
DG
Indigenous Employment Coordinator
Dexterra Group
Mississauga, ON
- Full-time
…resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and…
Added 17 mins ago
FG
Operations Coordinator - Client Service Administration and Process Support
Fitch Group
Toronto, ON
- $45,000 to $55,000 CAD / year
Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.
Added 17 mins ago
G
Site & Water Treatment Plant Coordinator
Glencore
Granisle, BC
- Full-time
We are seeking a Site & Water Treatment Plant Coordinator to do more than just maintain the water treatment plant - you’ll be part of a tight-knit team that keeps the entire site operating…
Added 17 mins ago
SM
Parts Coordinator
Simson Maxwell
Fort St. John, BC
- Full-time
Role Description The Parts Coordinator is a full-time, on-site role based in Fort St John, BC. This position is responsible for managing parts inquiries, processing orders, and maintaining…
Added 17 mins ago
TU
Dental Clinic Receptionist
The University of British Columbia
Vancouver, BC
- Full-time
…create a sophisticated, efficient space for learning, community service and research. The Nobel Biocare Oral Health Centre at UBC uses state-of-the-art technology and an innovative…
Added 17 mins ago
L
Line Cook - Full Time
Longo's
Vaughan, ON
- Full-time
Provide excellent customer service to internal and external customers visiting the Market Cafe by acknowledging them immediately, ensuring all areas are clean at all times, products are…
Added 17 mins ago
L
Cake Decorator - Full Time
Longo's
Kitchener, ON
- Full-time
Do you have outstanding customer service skills? Are you passionate about the food industry?
Added 17 mins ago
DG
Indigenous Employment Coordinator
Dexterra Group
Calgary, AB
- Full-time
…resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and…
Added 17 mins ago
L
Grocery Assistant Department Manager - Full Time
Longo's
Mississauga, ON
- Full-time
Provide exceptional customer service to all Team Members, Customers and Vendors
Added 17 mins ago
L
Produce Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
Are you a talented, passionate leader with a proven record of providing excellent customer service and growing sales?
Added 17 mins ago
DG
Indigenous Employment Coordinator
Dexterra Group
AB · Edmonton, AB
- Full-time
…resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and…
Added 32 mins ago
WW
Operations Coordinator, Finished Vehicle Logistics - Canada
Wallenius Wilhelmsen
BC · Annacis, British Columbia, Canada
- Full-time
Wallenius Wilhelmsen is looking for an Operations Coordinator, Finished Vehicle Logistics to support our growing Supply Chain Solutions operations in Canada.
Added 32 mins ago
EI
Office Coordinator
Ecolab Inc.
Calgary, AB
- Full-time
The Office Coordinator serves as the first point of contact for employees, visitors, candidates, customers, and vendors and plays an important role in shaping the day-to-day workplace…
Added 47 mins ago
MU
Faculty Lecturer (Professional), School of Physical and Occupational Therapy, Clinical Education of Physical Therapy Program (C1-261028)
McGill University
Meredith,Chas.,House
- Full-time
…The successful candidate will serve as the Associate Academic Coordinator of Clinical Education (AACCE), as well as participate in teaching in the Physical Therapy Program. This will be a…
Added 47 mins ago
Supportive Housing Coordinator
Indwell
St. Thomas, ON
Position Description: Reporting to the Program Supervisor, as the Supportive Housing Coordinator, you will work alongside tenants who have experienced mental health concerns and/or…
Added 47 mins ago
Construction - Project Coordinator
The Employee Experience Team
Brantford, ON
The Project Coordinator plays a key role in assisting with inspections, commissioning activities, homeowner Pre-Delivery Inspection processes, and administrative tracking while also…
Added 47 mins ago
Service Technician IV
Superior Plus Propane Talent Acquisition
Flin Flon, MB
Collaborate with the Service Coordinator frequently for routing and scheduling information. Notify the Service Coordinator of any service, customer, routing, scheduling or safety issues…
Added 47 mins ago
CB
Project Coordinator Intern
Clark Builders
Edmonton, AB
- Full-time
Clark Builders is looking for an enthusiastic and motivated Project Coordinator Intern to join our Operations team.
Added 47 mins ago
A
Sales Coordinator, Plumbing***Coordonnatrice, ventes - plomberie
Aliaxis
CA - Veterans - Office
- Full-time
Canplas is seeking a Sales Coordinator, Plumbing. The successful candidate will be directly responsible for sales and order management, current account maintenance and strengthening…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting service delivery through candidate escalations. They will also identify process gaps and implement improvements to enhance operational efficiency and automation.

Requirements

Candidates should have experience in high-volume administrative or regulatory environments and possess strong proficiency in CRM and case management tools. The role requires excellent communication skills, with a preference for bilingual candidates capable of managing complex stakeholder interactions.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process improvement
Vendor management
Data analysis
Communication
Problem solving
Bilingualism

Benefits

Hybrid work environment
Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave plan
Employee resource groups
Paid volunteer days
Matched funding for donations

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Coordination
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Process Improvement
Automation
Regulatory Environment
Licensure Exam
Case Management
Data Tracking
Stakeholder Management
Bilingual
Hybrid Work
Professional Education

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