Find work in Canada.

323,070 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
Delivery Lead
Fastloop
Vancouver, BC
Full-time
Added 25 mins ago
Business Applications Specialist
Doctors of BC
Vancouver, BC · BC
Full-time
The role works across ERP, CRM, LMS, data and digital platforms to translate business requirements into scalable technical solutions, with a strong focus on systems integration,…
Added 25 mins ago
Senior Programmer Analyst (24 Month Contract)
Doctors of BC
Vancouver, BC · BC
Full-time
…built on .NET and Progress OpenEdge, to modern cloud-based ERP, CRM and data…
Added 1 hour ago
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
Full-time
Accurately create, update, and maintain customer records in the CRM database for reference and reporting
Added 1 hour ago
Branch Team Lead
HUB International
Kamloops, BC
Full-time
Level 2 General Insurance License and an industry designation (CAIB, CIP, FCIP, CRM).
Added 1 hour ago
Client Care Representative - Personal Lines
HUB International
Quesnel, BC
Full-time
Industry designation would be considered an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma)
Added 1 hour ago
Client Experience Representative
HUB International
Chilliwack, BC
Full-time
Proficiency in Microsoft Office Suite and CRM or broker management systems
Added 1 hour ago
Branch Manager
HUB International
Kelowna, BC
Full-time
Added 1 hour ago
Salesforce Administrator
Doctors of BC
Vancouver, BC · BC
Full-time
Reporting to the Manager, CRM & Digital Intake Platforms, the Salesforce Administrator is responsible for the day-to-day administration, configuration, enhancement, and support of the…
Added 1 hour ago
Staff Product Manager
Klue
Remote, Canada
$185,000 to $235,000 CAD / year
Full-time · Remote
Added 1 hour ago
Business Development Executive, Not-for-Profit Solutions
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
Full-time
Added 1 hour ago
Customer Services Manager - Parts & Services
Sandvik
ON · Ontario, Canada
Full-time
Demonstrated ability to use CRM, ERP, reporting dashboards, Microsoft Office, and customer service systems to improve visibility, workflows, documentation, and performance.
Added 1 hour ago
Business Development Associate
Combina Global Inc.
Calgary, AB
Full-time
Build, maintain, and leverage prospect databases and CRM systems using LinkedIn, industry publications, project databases, and market intelligence platforms.
Added 1 hour ago
Director - Relationship Management
International Financial Data Services (IFDS)
Toronto, ON
Full-time
Continually updates CRM with all assigned prospects, changes to the status as well as new Client activity and contacts
Added 1 hour ago
Officer, Operations & Stewardship
University of the Fraser Valley
Abbotsford, BC
Full-time
Demonstrated experience using Raiser's Edge NXT or a comparable fundraising CRM/database.
Added 1 hour ago
Automotive Sales Manager
The Jim Pattison Auto Group
Edmonton, AB
Strong knowledge of automotive sales processes and CRM systems
Added 1 hour ago
Used Vehicle Acquisitions Specialist - Calgary, AB
AutoCanada Inc.
Calgary, AB
Full-time
…Automotive Sales, Car Buying, Buyer, CSR, DealerSocket, Dealership, CRM, CDK, ADP, Social Media Sales, Administration, Phone…
Added 2 hours ago
Accounting Coordinator
LoKnow
Canada
Full-time
Strong Excel skills; comfort pulling and reconciling data from Sales Order/CRM reports
Added 2 hours ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
Proficiency in Baan LN and/or Baan 4 or CRM is an asset.
Added 2 hours ago
Associate Director, Inside Sales
Pier 4 Ltd.
Toronto, ON
Full-time
Maintain accurate and up-to-date Advisor records and activity tracking within the CRM platform.
Added 2 hours ago
Director Sales, Asian Markets
Pier 4 Ltd.
Toronto, ON
Full-time
Maintain accurate records of advisor interactions, sales activities, and opportunities within CRM system.
Added 2 hours ago
Business Development Manager
Visavie
Ottawa, ON
Full-time
Added 2 hours ago
Intermediate Specialist, Industry Engagement and Development
University of Ottawa
Ottawa, ON · Desmarais Hall
Full-time
Ensure accurate and timely maintenance of employer account information, engagement activities, and outcomes in CRM and related databases to support continuity, reporting, and strategic…
Added 2 hours ago
Sales Enablement Coordinator
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
Full-time
Platform Innovation: Participate in system testing and user acceptance testing for upcoming sales enablement tools and CRM enhancements.
Added 2 hours ago
Client Service Associate
Northbridge Financial Corporation
Calgary, AB
Full-time
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply About employer

More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

Report this job