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Added 8 mins ago
Business Operations Manager
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Business Operations Manager based in Canada.
Added 8 mins ago
RGI Housing Clerk and Administrative Coordinator
Youth Without Shelter
Toronto, ON · Etobicoke, ON
Full-time
Working closely with the General Manager, program staff, tenants, and relevant City of Toronto housing partners, the Coordinator ensures that RGI households are appropriately assessed,…
Added 8 mins ago
Manager, Customer Energy Management (Residential & Small Commercial Programs)
Toronto Hydro
Toronto, ON
Reporting to the Senior Manager, Energy Products and Planning, the Manager, Customer Energy Management leads the delivery of electrification, climate action, and energy efficiency programs…
Added 37 mins ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 1 hour ago
Financial Administrator
Fraser Health Authority
White Rock, BC
$35.96 to $37.75 CAD / hour
Other
Collects and reviews contracted staff rotations to ensure compliance with MOH and contract guidelines. Prepares reports and advises the Manager of discrepancies.
Added 1 hour ago
Mental Health Clinician - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services of Access, Intake, Assessment, and Coordination, the incumbent is responsible for providing a welcoming point of contact for individuals and their…
Added 1 hour ago
Social Worker - The Willett
Brant Community Healthcare System
Brantford, ON
Full-time
Reporting to the Clinical Manager of Mental Health Outpatient and Social Work, you will be responsible to provide quality social work services congruent with the Code of Ethics and…
Added 1 hour ago
Senior Mental Health Clinician
Stella's Place
Toronto, ON
$80,000 to $84,000 CAD / year
Full-time
Provide clinical oversight, mentorship, and case consultation to other clinicians and program staff, including students and interns as applicable
Added 1 hour ago
Assistant Manager –Post-Discharge, Supportive Living, Alternative Living care
CMHA Calgary
Calgary, AB
Other
POSITION TITLE: Assistant Manager –Post-Discharge, Supportive Living, Alternative Living care
Added 2 hours ago
Systems Administrator (Backup / Infrastructure)
CGI
Toronto, ON
Full-time
…Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $70,000-$120,000. This role is an existing…
Added 2 hours ago
Transmission Line Design Engineer
AltaLink
Calgary, AB
Full-time
…Civil Engineering Department at AltaLink. Reporting to the Manager, Lines & Civil…
Added 3 hours ago
General Duty Nurse, Mental Health
Sanya’k̓ula
Coquitlam, BC
Full-time
…experience of assigned students and new staff; provides input to the Manager and/or designated as requested on individual's progress in achieving established standards of nursing…
Added 3 hours ago
General Duty Nurse, Mental Health
Sanya’k̓ula
Coquitlam, BC
Full-time
…experience of assigned students and new staff; provides input to the Manager and/or designated as requested on individual's progress in achieving established standards of nursing…
Added 3 hours ago
Manager, Exclusive Services
iA Financial Group (Industrial Alliance)
Quebec, QC
Full-time
As a Manager, Exclusive Services, you will play a key role in delivering proactive and personalized service to our clients and sales force. You will act as a facilitator between…
Added 3 hours ago
Clinical Support Worker
Lookout Housing and Health
Surrey, BC
Internship
The Clinical Support Worker (CSW) reports to Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 3 hours ago
Shelter Worker
Options Community Services
Surrey, BC
$27.53 to $31.57 CAD / hour
Full-time
Reporting to the Program Manager, our selected candidate will ensure that our residents have a safe and welcoming environment by securing the premises, conducting minor repairs, and…
Added 3 hours ago
Shelter Worker
Options Community Services
Surrey, BC
$27.53 to $31.57 CAD / hour
Full-time
Reporting to the Program Manager, our selected candidate will ensure that our residents have a safe and welcoming environment by securing the premises, conducting minor repairs, and…
Added 3 hours ago
Shelter Worker
Options Community Services
Surrey, BC
$27.53 to $31.57 CAD / hour
Part-time
Reporting to the Program Manager, our selected candidate will ensure that our residents have a safe and welcoming environment by securing the premises, conducting minor repairs, and…
Added 3 hours ago
Case Manager
YBC
Vancouver, BC
$58,376.41 to $63,245 CAD / year
Full-time
The Case Manager works directly with participants from intake through employment placement, while coordinating wraparound supports that address settlement and employment barriers. The…
Added 4 hours ago
Supportive Housing Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
…needs. They will report directly to the Supportive Housing…
Added 4 hours ago
Superintendent, Underground Mine Engineering
Kinross Gold Corporation
Red Lake, ON
Full-time
The role will work closely with the AEX Underground Manager, Underground Superintendents, Geology, Geotechnical, Safety, Environmental, Project Controls and the underground development…
Added 4 hours ago
Adjudicator
Workers Compensation Board of Manitoba
Winnipeg, MB
Full-time
…payments beyond their authorization limit to the…
Added 4 hours ago
Senior Operations & Delivery Manager
Monachus Solutions
Vancouver, BC
$100,000 to $140,000 CAD / year
Full-time
We're hiring an Operations & Delivery Manager to build the operating system behind how Monachus delivers. As Monachus grows, we’re continuing to strengthen the systems and operating rhythms…
Added 4 hours ago
Lead, QA
Kinross Gold Corporation
Red Lake, ON
Full-time
…contractors. The QA/QC Lead will report to the Project Engineering…
Added 4 hours ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
Reporting to the Manager, Communications and Training, the Training Specialist is responsible for assessing training needs, identifying skill gaps and developing curriculum that align with…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

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Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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