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Added 6 mins ago
Supervisor, patent paralegal team
ROBIC
Montreal, QC
Full-time
…team of six (6) patent paralegals, supported by the team's Coordinator. In this role, you will ensure the team achieves the firm's strategic objectives while maintaining the highest…
Added 36 mins ago
Sales Coordinator
GoodWork.ca
Toronto, ON
Full-time
Strong client service skills and professionalism, with experience developing and maintaining positive relationships with new and existing clients.
Added 1 hour ago
Intake Coordinator
Salehi Law
Toronto, ON
Full-time
We are seeking a professional, organized, and client-focused Intake Coordinator to join our team. The Intake Coordinator will be responsible for being one of the first points of contact for…
Added 2 hours ago
Front Desk Receptionist
MaKami College
AB · Edmonton, AB
Full-time
Schedule and change client bookings for the clinic as required; liaise with the Clinic Coordinator to ensure that any special or unusual client requests are known
Added 2 hours ago
Leasing Coordinator
UBC Properties Trust
Vancouver, BC
$55,000 to $63,000 CAD / year
Full-time
The Property Leasing Coordinator reports to the Property Manager and will be responsible for the promotion of our portfolio and community and assisting tenants with all tasks required to…
Added 2 hours ago
MRO Operations Coordinator
Aston Carter
Dorval, QC
$55,000 CAD / year
Full-time
…de marchandises (RGA) et coordonnerez les flux de travail de service, assurant un processus fluide. Votre rôle implique de collecter et de documenter les détails des pannes d'équipement…
Added 2 hours ago
Maintenance Planner (Administrator)
Dexterra
Edmonton, AB
Up to $28 CAD / hour
Full-time
Reports to: Maintenance Manager, Camp Manager, Operations Coordinator
Added 3 hours ago
Home Care Attendant
Prairie Mountain Health
Swan River, MB
Full-time
Organizes work according to client’s needs and the assigned service request.
Added 3 hours ago
Resources Clerk
Employment Solutions - Sault College
Blind River, ON
Contract
provide front-line customer and client services to internal and external clients
Added 4 hours ago
Christmas Toy Program Assistant
The Salvation Army in Canada
Calgary, AB
Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 4 hours ago
Studio Coordinator/Administrative Assistant
Gensler
Toronto, ON
Full-time
Consistently provide a high level of customer service to Gensler staff, clients, vendors, business partners and guests while at times, being the client interface.
Added 4 hours ago
Operations Coordinator - Yorkdale
Cartier
Toronto, ON
Full-time
Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports ,and monthly inventory/reconciliation)
Added 5 hours ago
Administrative Coordinator
British Columbia Cattlemen's Association
Kamloops, BC
Part-time
The British Columbia Cattlemen’s Association (BCCA) is seeking a service-oriented administrative professional to fill the role of Administrative Coordinator. To fit the BCCA team:
Added 5 hours ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
$29.76 to $31.64 CAD / hour
Part-time
Within the context of a client and family centered care model and in accordance with established vision and values of the organization, the Community Care Assistant works under the…
Added 5 hours ago
Resource Centre Coordinator - Vocational Services
Lifemark Health Group
Fort McMurray, AB
Full-time
The Resource Centre Coordinator is responsible for overseeing the day-to-day operations of the Resource Centre and ensuring it effectively supports the needs of program participants. This…
Added 5 hours ago
Tenant Services Coordinator
BGIS
Toronto, ON
Full-time
The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They…
Added 6 hours ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
Full-time
Within the context of a client and family centered care model and in accordance with established vision and values of the organization, the Community Care Assistant works under the…
Added 6 hours ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
Full-time
Within the context of a client and family centered care model and in accordance with established vision and values of the organization, the Community Care Assistant works under the…
Added 6 hours ago
Christmas Toy Program Assistant
The Salvation Army Canada and Bermuda Territory
Calgary, AB
Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 6 hours ago
Talent Partnerships Senior Account Coordinator
Later
Vancouver, BC
As Sr Coordinator, Talent Partnerships, you will own and evolve how Later identifies, engages, and activates influencer talent across high-impact influencer marketing campaigns. You’ll be…
Added 6 hours ago
Jobsite Superintendent
HC Habitation
Châteauguay, QC
$110,000 CAD / year
Full-time
HC Habitation is a premium custom home builder specializing in luxury residences tailored to each client's vision and lifestyle. We prioritize transparency, structured planning, and…
Added 6 hours ago
Claims Administration Coordinator
FirstService Residential Canada
Vancouver, BC
Full-time
We are looking for a Claims Administration Coordinator to join our Insurance and Risk Management department. Reporting to the Director, Client Risk Management, the Claims Coordinator is a…
Added 6 hours ago
Coordonnateur de projet II
First Onsite - CA
Dorval, QC
Full-time
…demander l'accès à vos informations, veuillez contacter notre service des ressources…
Added 6 hours ago
Administrative Assistant
First Onsite - CA
AB · Calgary, AB
Full-time
…As our Administrative Assistant (Internally known as Project Coordinator I), you'll be the steady force that ensures every restoration project runs smoothly from start to finish. You'll…
Added 7 hours ago
Operations Coordinator - Client Service Administration and Process Support - Toronto
Fitch Ratings
Toronto, ON
$45,000 to $55,000 CAD / year
Full-time
Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

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Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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