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Added 9 mins ago
Logistic Coordinator
PPG Industries
Mississauga, ON
Full-time
As a Logistics Coordinator, you will play a key role in ensuring the efficient flow of products and information throughout the supply chain. This position is responsible for coordinating…
Added 10 mins ago
National Service Coordinator
Siemens
Toronto, ON · Montreal, QC · Quebec, QC
Monitor service schedules and proactively communicate changes or delays to customers and internal stakeholders (such as business unit project managers, sales and operations).
Added 10 mins ago
Administrative Assistant (Secretary 3)
The Government of Nova Scotia
Halifax, NS
…maintain a reliable flow of information among colleagues and internal and external partners. You regularly work with departmental staff, senior officials, other levels of government,…
Added 1 hour ago
Receptionist and Administrative Assistant
EBC Inc.
Ottawa, ON
…while also managing reception duties to ensure smooth office operations. The ideal candidate will be an excellent multitasker with a strong attention to detail, superior communication…
Added 1 hour ago
People Operations Generalist
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
Volunteer
Horizon is seeking an open and enthusiastic People Operations Generalist to partner with our Head of People on recruiting and HR operations. In this role, you’ll support early-stage…
Added 2 hours ago
Medical Technologist Cytogenetics P2A
Provincial Health Services Authority
Vancouver, BC
Full-time
Notifies Team Lead or Technical Coordinator of any equipment malfunction, patient safety learning occurrence or non-conformance to standard operating procedures.
Added 2 hours ago
Intern, GIS Data Analyst
Pomerleau
Montreal, QC · Quebec, QC
Produce maps, dashboards, and GIS visualizations to support preconstruction, estimation, risk, environmental, and operations teams
Added 2 hours ago
Quality Coordinator - Project
Pomerleau
Lac-Mégantic, QC · Montreal, QC · Quebec, QC
…achieving the highest quality standards? We are seeking a Quality Coordinator / Quality Manager who will play a key role in the management and implementation of quality requirements across…
Added 3 hours ago
Coordinator, Disability Management
City of Brampton
Brampton, ON
Full-time
Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.
Added 4 hours ago
Field Communications Manager
Yemen ShortList
Aden
Contract
Defines and manages communications strategies in the country, under the supervision of the Country Coordinator and in collaboration with a Communication Advisor (CA), staying responsive to…
Added 4 hours ago
Compliance Officer
Yemen HR Consulting
Aden
Contract
The Compliance Officer - based in Aden will support Program and support functions teams in internal auditing and compliance issues, prepare for internal auditing, filing program,…
Added 4 hours ago
Assistant Aquatics Coordinator
Kawartha Lakes
Kawartha Lakes, ON
Full-time
In consultation with the Aquatics Coordinator:
Added 5 hours ago
Logistics Coordinator
Amrize
AB · Calgary, AB
The Ready Mix Logistics Coordinator serves as a key point of contact for customers, drivers, plant teams, and internal stakeholders, ensuring seamless delivery coordination of concrete…
Added 6 hours ago
Senior Insurance Coordinator
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Insurance and Loss Prevention | Safety & Risk Services | VP Finance and Operations
Added 6 hours ago
Health & Safety Manager F/H
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Plan and organize, with the support of the Health & Safety Coordinator, the General and Specific orientations, trainings and awareness sessions to ensure that all project personnel, service…
Added 7 hours ago
RETAIL STORE COORDINATOR FULL TIME WINNERS
TJX Canada – Winners, Marshalls, HomeSense
Calgary, AB
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 hours ago
Store Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Westbank, BC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 hours ago
Retail Store Coordinator Full time Winners - Lionhead
TJX Canada – Winners, Marshalls, HomeSense
Brampton, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 8 hours ago
Senior Residential Retrofit Coordinator
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Residential Retrofit Coordinator based in Canada.
Added 9 hours ago
Supervisor, patent paralegal team
ROBIC
Montreal, QC
Full-time
…team of six (6) patent paralegals, supported by the team's Coordinator. In this role, you will ensure the team achieves the firm's strategic objectives while maintaining the highest…
Added 9 hours ago
Senior Coordinator, GIS & Data Management
GoodWork.ca
St. John's, NL · St Jones Within, NL
Full-time
Position: Senior Coordinator, GIS & Data Management
Added 9 hours ago
Sales Coordinator
GoodWork.ca
Toronto, ON
Full-time
Evergreen is seeking a Sales Coordinator to join our team.
Added 10 hours ago
Human Resources Coordinator
Lanmark
Calgary, AB
Full-time
The HR Coordinator rovides administrative and operational support across core human resources. This role is responsible for ensuring accurate documentation, maintaining HR systems and…
Added 11 hours ago
Senior Insurance Coordinator
University of British Columbia
Vancouver, BC · UBCV | Donald Rix Building (RIX)
$7,158.42 to $10,292.25 CAD / month
Full-time
Insurance and Loss Prevention | Safety & Risk Services | VP Finance and Operations
Added 11 hours ago
MRO Operations Coordinator
Aston Carter
Dorval, QC
$55,000 CAD / year
Full-time
As an MRO Operations Coordinator, you will manage end-to-end repair and replacement requests for purchased equipment. You will issue Returned Goods Authorizations (RGAs) and coordinate…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

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Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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