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Added 9 mins ago
PD
Health and Safety Coordinator
Priestly Demolition Inc.
King, ON
- Full-time
The Health & Safety Coordinator will support all health and safety and environmental related initiatives on worksites, ensuring all employees are provided a safe work environment. This role…
Added 39 mins ago
WI
Project Coordinator
Western Integrated Ltd.
Burnaby, BC
- Full-time
We are seeking a professional, organized, and detail-oriented Project Coordinator to support the successful delivery of electrical projects. As a key member of the project team, the Project…
Added 39 mins ago
SC
SAP iXp Intern - Solution Adoption Campaign Coordinator
SAP Careers
Toronto, ON
- $18 to $36 CAD / hour
- Full-time
…Systems (MIS), or something similar. You’ll bring experience in customer success, marketing, or communications, combined with well-developed technical and business expertise, and a genuine…
Added 39 mins ago
SC
SAP iXp Intern - Solution Adoption Campaign Coordinator
SAP Careers
Vancouver, BC
- $18 to $36 CAD / hour
- Full-time
…Systems (MIS), or something similar. You’ll bring experience in customer success, marketing, or communications, combined with well-developed technical and business expertise, and a genuine…
Added 1 hour ago
1
Assistant Office Manager-Creekside Dental, Kelowna
123Dentist
Kelowna, BC
- $65,000 to $80,000 CAD / year
- Full-time
Mentorship and training from highly skilled, experienced dental professionals; a great opportunity to grow and excel
Added 2 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Hamilton, ON
- $47,000 to $69,000 CAD / year
- Full-time
The MRO Coordinator promotes and maintains a safe working environment through compliance with MLF’s Health and Safety Program. This includes Food Safety and Environmental compliance.
Added 2 hours ago
CH
Coordinator, Guest Logistics
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
The Coordinator, Guest Logistics supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for…
Added 2 hours ago
CH
Transfer Coordinator, Kelowna (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…coach, responsibilities include a variety of administrative and safety-related tasks, as well as logistics management and customer…
Added 3 hours ago
TO
Pool Coordinator
Town of Whitby
Whitby, ON
- Part-time
training staff in instructional standards (Lifesaving Society) and emergency procedures;
Added 3 hours ago
Fixed Asset Coordinator
Superior Plus Propane Talent Acquisition
Calgary, AB · ON
…accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s…
Added 3 hours ago
Bilingual Fixed Asset Coordinator - 6 months contract
Superior Plus Propane Talent Acquisition
Sainte-Catherine, QC
…accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s…
Added 3 hours ago
AC
Office Coordinator
AME Consulting Group Ltd
Victoria, BC
- $55,000 to $68,000 CAD / year
- Full-time
We are looking for an Office Coordinator to join our Vancouver office. In this role, you will provide front-desk, administrative, and workplace support services to ensure the Vancouver…
Added 3 hours ago
CC
Office Coordinator
Corrpro Canada Inc
Edmonton, AB
- Full-time
…construction, inspection, engineering, materials management and custom software and hardware to deliver innovative and data-driven corrosion management solutions. We are seeking an Office…
Added 3 hours ago
SI
SAP iXp Intern - Solution Adoption Campaign Coordinator
SAP IT Business Systeme
Vancouver, BC · Toronto, Ontario
- $18 to $36 CAD / hour
- Full-time
…Systems (MIS), or something similar. You’ll bring experience in customer success, marketing, or communications, combined with well-developed technical and business expertise, and a genuine…
Added 3 hours ago
SI
SAP iXp Intern - Solution Adoption Campaign Coordinator
SAP IT Business Systeme
Toronto, ON
- $18 to $36 CAD / hour
- Full-time
…Systems (MIS), or something similar. You’ll bring experience in customer success, marketing, or communications, combined with well-developed technical and business expertise, and a genuine…
Added 4 hours ago
SA
First-Year Experience Coordinator
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
This is a dynamic, student-focused role that combines program management, partner collaboration, and event delivery to create meaningful opportunities for connection, belonging, and…
Added 4 hours ago
PC
Human Resources Coordinator
Parkland County
AB
- Full-time
Working within the Employee Services department and under the direction of the Manager, Human Resources, the Human Resources Coordinator provides administrative support for the Human…
Added 4 hours ago
CO
Facility Clerk/Receptionist
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Under the direct supervision of the Recreation Coordinator or designate, this position is responsible to provide support for efficient facility operations in support of quality customer…
Added 4 hours ago
CO
Service and Program Staff - Ticket Staff - Lively Ski Hill
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Reporting to the Assistant Manager of Arenas and/or Co-ordinator of Events and Administration or the Recreation Coordinator and under the day-to-day direction of the Arena Maintenanceperson…
Added 4 hours ago
C
Simulator Technician - CMLU-EN
CAE
Comox, BC
- Full-time
To support the delivery of simulation-based training services at 19 Wing Comox, British Columbia, CAE is seeking a Simulator Technician to join the Simulator Services team. Reporting to the…
Added 4 hours ago
BC
Senior Electrical Engineer (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
A comprehensive colleague recognition program and bonus program
Added 4 hours ago
PC
Human Resources Coordinator
Parkland County
AB · Parkland County, AB
- Full-time
Working within the Employee Services department and under the direction of the Manager, Human Resources, the Human Resources Coordinator provides administrative support for the Human…
Added 4 hours ago
TS
Kettle Coordinator
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Full-time
The Kettle Coordinator ensures the smooth running of the Kettle Campaign, maximizing donations and coordinating volunteers. A Kettle Coordinator recruits, trains, schedules, and monitors…
Added 4 hours ago
JC
Facility Service Coordinator
Johnson Controls
Toronto, ON
- Full-time
The Facilities Services Customer Center Operator provides customer service and front line support to the Johnson Controls P3 client site of Humber Hospital with respect to the maintenance…
Added 4 hours ago
Information Coordinator (Legal Resolution Support Centre)
Government of Alberta
AB
Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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