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Added 11 mins ago
Cashier Part Time Day
No Frills
Fort St. John, BC
Part-time
…provides employees a range of opportunities and experiences to help Canadians Live Life…
Added 11 mins ago
Cashier Part Time Day
No Frills
Estevan, SK
Part-time
…provides employees a range of opportunities and experiences to help Canadians Live Life…
Added 11 mins ago
Accounting Specialist
Asahi Kasei
Port Colborne, ON
Full-time
…candidates that offer a fresh perspective and a variety of skills to help us achieve our…
Added 11 mins ago
Cashier, Hourly Part Time Day
Loblaw Companies Limited
Belleville, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
Cashier Part Time Day
No Frills
Spruce Grove, AB
Part-time
…provides employees a range of opportunities and experiences to help Canadians Live Life…
Added 12 mins ago
Merchandiser, Hourly Part Time Day
Loblaw Companies Limited
Vaughan, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 12 mins ago
Package Handler AM
UPS
Brampton, ON
Full-time
…experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of…
Added 12 mins ago
Project & Office Administrator
Edison Engineers
London, ON
Full-time
…solutions, strong relationships, and quality work, while making time to connect and have…
Added 12 mins ago
Pharmacy Specialist II - PT
Sobeys
Halifax, NS
Part-time
…covid vaccination programs. Whether you are considering full or part time opportunities, reach out today and let's discuss how we can partner to help make our Canadian communities safe.…
Added 12 mins ago
Cashier Part Time Day
No Frills
Toronto, ON
Part-time
…provides employees a range of opportunities and experiences to help Canadians Live Life…
Added 12 mins ago
Cashier
Farm Boy Inc.
Richmond Hill, ON
$18 CAD / hour
Full-time
…smooth and memorable. Here are some of the other ways you’ll help us stand…
Added 12 mins ago
Operations Coordinator
Sobeys
Dartmouth, NS
Full-time
Join our innovative, fast-paced distribution centres and help deliver essential products to over 1,600 stores. With flexible schedules and a strong commitment to health and safety, you’ll…
Added 12 mins ago
Environment, Health & Safety Manager
NFI Group Inc.
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Full-time
…regulatory and company requirements are followed. You will help drive training, emergency preparedness, return-to-work activities, and continuous improvement initiatives while supporting…
Added 12 mins ago
Retail Store Manager-Station Mall
Bath & Body Works
Sault Ste. Marie, ON
$60,000 to $78,000 USD / year
Full-time
At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation,…
Added 12 mins ago
Store Crew
7-Eleven
AB · Edmonton, AB
Full-time
…to grow, lead and make a difference, come join our team and help shape the future of…
Added 12 mins ago
Store Crew
7-Eleven
AB · Edmonton, AB
Full-time
…to grow, lead and make a difference, come join our team and help shape the future of…
Added 12 mins ago
Seasonal Retail Sales Associate-SQUARE ONE SHOPPING CENTRE
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$18.95 USD / hour
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Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores
Added 13 mins ago
Sheeter Operator
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Growth Opportunities: We believe in developing our employees’ skills and providing room for advancement. Join us, and we’ll support you to help you reach your full potential.
Added 27 mins ago
Engineering Student – Power Delivery (Winter 2027) – 8-18 Month Term
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…Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per…
Added 41 mins ago
iOS Senior Developer - OTT Team (French Services) (Telework/Hybrid)
Radio-Canada
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Full-time
If you share our passion for Canadian storytelling, and you wish to help us engage with individuals and communities across our various digital platforms, this is where you’ll want to be!
Added 41 mins ago
Customer Service Representative
Farm Boy Inc.
Toronto, ON
$18 CAD / hour
Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 41 mins ago
MyChart Help Desk Administrator Care Exp, Quality & Safety
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Toronto, ON
Temporary
The MyChart Help Desk Administrator supports patients and staff in navigating the MyChart portal through Epic. This includes responding to phone calls, emails and walk-ins from patients or…
Added 41 mins ago
Android Senior Developer - OTT Team (French Services) (Telework/Hybrid)
Radio-Canada
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If you share our passion for Canadian storytelling, and you wish to help us engage with individuals and communities across our various digital platforms, this is where you’ll want to be!
Added 41 mins ago
Staff Software Engineer – AI
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We are looking for an engineer who has personally built and delivered AI features into production as part of enterprise software products. This is not a pure architecture, research, data…
Added 41 mins ago
Receptionist
J & U Health & Wellness Inc.
Vancouver, BC
Part-time
Part-Time Receptionist: J & U Health & Wellness

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

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Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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