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Added 11 mins ago
Digital Project Manager
Pomerleau
Montreal, QC
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 42 mins ago
Digital Project Manager - Finance
Pomerleau
Montreal, QC
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 57 mins ago
Mortuary Assistant - Pathology
NHS Ayrshire & Arran
Saskatoon, SK
Full-time
…NHS GG&C area as follows: Glasgow Royal Infirmary, Gartnavel General, Royal Alexandra Hospital, Vale of Leven Hospital and Inverclyde…
Added 57 mins ago
Mortuary Assistant - Pathology
NHS Scotland
Saskatoon, SK
Full-time
…NHS GG&C area as follows: Glasgow Royal Infirmary, Gartnavel General, Royal Alexandra Hospital, Vale of Leven Hospital and Inverclyde…
Added 57 mins ago
Anatomical Pathology Technician/Trainee - Annex 21 Pathology (Mortuary)
NHS Scotland
Saskatoon, SK
Full-time
…respectful and compassionate manner, and contributing to the training and development of colleagues. The post holder will ensure compliance with all relevant policies and procedures,…
Added 57 mins ago
Anatomical Pathology Technician/Trainee - Annex 21 Pathology (Mortuary)
NHS Ayrshire & Arran
Saskatoon, SK
Internship
…respectful and compassionate manner, and contributing to the training and development of colleagues. The post holder will ensure compliance with all relevant policies and procedures,…
Added 57 mins ago
Health & Safety Manager F/H
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Plan and organize, with the support of the Health & Safety Coordinator, the General and Specific orientations, trainings and awareness sessions to ensure that all project personnel, service…
Added 1 hour ago
Customer Care Manager
Boardwalk
Calgary, AB
Full-time
…holding regular safety meetings to review safety conditions and general safety policies and participating in the investigation all workplace…
Added 1 hour ago
Junior Draftsman & Estimator
I.M. Industries ltd - YEG
AB · Edmonton, AB
Full-time
Report directly to the Drafting Manager / General Manager
Added 1 hour ago
CONDOMINIUM MANAGER
Duka Property Management Inc.
Mississauga, ON
Full-time
A General Licence and/or R.C.M. designation (or actively working toward one)
Added 1 hour ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on medicine and…
Added 1 hour ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
Full-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on medicine and…
Added 2 hours ago
SITE ADMINISTRATOR
Duka Property Management Inc.
Mississauga, ON
Full-time
…communities we manage. Reporting directly to the Condominium Manager, you’ll provide day-to-day administrative support, assist owners and trades, and ensure that the property office runs…
Added 2 hours ago
Interventional/Health Care Assistant
Fraser Health
New Westminster, BC
Full-time
Reporting to the Manager, Clinical Services (OR), and under the direction of a Registered Nurse, works as a member of an interprofessional care team, and following established care plans…
Added 2 hours ago
Operating Room Unit Clerk - Burnaby Hospital
Fraser Health
Burnaby, BC
Full-time
…an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology and plastics…
Added 2 hours ago
Interventional/Health Care Assistant
Fraser Health
New Westminster, BC
Reporting to the Manager, Clinical Services (OR), and under the direction of a Registered Nurse, works as a member of an interprofessional care team, and following established care plans…
Added 2 hours ago
Interventional/Health Care Assistant
Fraser Health
New Westminster, BC
Part-time
Reporting to the Manager, Clinical Services (OR), and under the direction of a Registered Nurse, works as a member of an interprofessional care team, and following established care plans…
Added 2 hours ago
Financial Administrator
Fraser Health
White Rock, BC
Collects and reviews contracted staff rotations to ensure compliance with MOH and contract guidelines. Prepares reports and advises the Manager of discrepancies.
Added 2 hours ago
Substance Use Clinician - Bachelors
Fraser Health
Burnaby, BC
Full-time
…conferences. May develop and deliver in-services, presentations and training to clients, families and caregivers. Participates in process improvement activities and follows clinical and…
Added 2 hours ago
Electrician
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
Under the general supervision of the Manager, performs journeyman tasks relating to the installation, inspection, testing, maintenance, and repair of the electrical facilities and equipment…
Added 2 hours ago
Sr. Project Manager - Transit
MYR Group
Edmonton, AB
Full-time
WPE is seeking a highly experienced Senior Project Manager to lead and oversee the delivery of assigned Power and Systems work packages on the Capital Line South Extension project in…
Added 2 hours ago
Customer Service Representative - St. Stephen
Jobbe
St. Stephen, NB
Part-time
…rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home…
Added 2 hours ago
Senior Residential Retrofit Coordinator
Jobgether
Canada
Full-time
Lead onboarding and training for new subcontractor partners and team members.
Added 2 hours ago
Clinical Service Leader - Social Work
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general direction of the Manager and Discipline Director, the incumbent is responsible for:
Added 2 hours ago
Health Care Aide - Concordia Place Relief Pool
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Clinical Manager, the Registered Nurse (RN), the Registered Psychiatric Nurse (RPN), and/or the Licensed Practical Nurse (LPN), the Health Care Aide…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

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Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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