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Added 3 hours ago
(CAN) Asset Protection Associate
Walmart Canada
Tsawwassen, BC
Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 4 hours ago
Client Support Specialist
Meltwater
Toronto, ON
Full-time
Leverage Boolean methodology and structured data approaches to support global account analysis, case management, and insights generation
Added 6 hours ago
Systems Administrator (Backup / Infrastructure)
CGI
Toronto, ON
Full-time
…Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $70,000-$120,000. This role is an existing…
Added 8 hours ago
Superintendent, Underground Mine Engineering
Kinross Gold Corporation
Red Lake, ON
Full-time
The role will work closely with the AEX Underground Manager, Underground Superintendents, Geology, Geotechnical, Safety, Environmental, Project Controls and the underground development…
Added 8 hours ago
Lead, QA
Kinross Gold Corporation
Red Lake, ON
Full-time
…contractors. The QA/QC Lead will report to the Project Engineering…
Added 9 hours ago
Training Specialist, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
Reporting to the Manager, Communications and Training, the Training Specialist is responsible for assessing training needs, identifying skill gaps and developing curriculum that align with…
Added 9 hours ago
Staff Product Manager
Klue
Remote, Canada
$185,000 to $235,000 CAD / year
Full-time · Remote
…gets built, what gets cut and in what order. You'll make the case to our VP, Product and exec team, weigh near-term revenue against longer bets, and stand behind the calls you make. You'll…
Added 10 hours ago
Architecte d’infrastructure avant la vente, surveillance des patients en milieu hospitalier (Est du Canada et Québec)/Pre-Sales Infrastructure Architect, Hospital Patient Monitoring (Eastern Canada & Quebec)
Philips
Montreal, QC · Quebec, QC
Full-time
Added 10 hours ago
Senior Quality Control Analyst (5511)
TD
Toronto, ON · Markham, ON
Full-time
…come to the same conclusion based on the facts presented. Any case that falls below this quality threshold will be returned to the investigative team for re-work. As this is a new role…
Added 10 hours ago
AML Financial Crime Risk Investigator I (Core Investigations)
TD
Ottawa, ON
Full-time
…and Sanctions/ABAC Financial Crime or digital evidence for case preparation and evidence/ documentation…
Added 11 hours ago
Operations Coordinator - Client Service Administration and Process Support - Toronto
Fitch Ratings
Toronto, ON
$45,000 to $55,000 CAD / year
Full-time
Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a…
Added 11 hours ago
AML Financial Crime Risk Investigator I (Core Investigations)
TD
Ottawa, ON
Full-time
…and Sanctions/ABAC Financial Crime or digital evidence for case preparation and evidence/ documentation…
Added 11 hours ago
Operations Coordinator - Client Service Administration and Process Support - Toronto
Fitch Ratings
Toronto, ON
$45,000 to $55,000 CAD / year
Full-time
Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a…
Added 11 hours ago
Senior AI Business Analyst
R Systems
Canada
Contract
Added 11 hours ago
Production Support Analyst
BMO
Toronto, ON
Full-time
Leads/Conducts incident recovery and detailed root case analysis.
Added 12 hours ago
L3 Application Support
CGI
Toronto, ON
Full-time
Work closely with the Service Delivery Manager and communicate directly with client and business stakeholders.
Added 12 hours ago
Manager, AI Delivery
QuadReal Property Group
Calgary, AB
Full-time
This is a functional manager, not a pure people leader. This individual will be in the work: reviewing designs and requirements, sitting in stakeholder sessions, building the value case,…
Added 12 hours ago
Manager, AI Delivery
QuadReal Property Group
Vancouver, BC
Full-time
This is a functional manager, not a pure people leader. This individual will be in the work: reviewing designs and requirements, sitting in stakeholder sessions, building the value case,…
Added 12 hours ago
Manager, AI Delivery
QuadReal Property Group
Toronto, ON
Full-time
This is a functional manager, not a pure people leader. This individual will be in the work: reviewing designs and requirements, sitting in stakeholder sessions, building the value case,…
Added 12 hours ago
Operations Coordinator - Client Service Administration and Process Support - Toronto
Fitch Group
Toronto, ON
$45,000 to $55,000 CAD / year
Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a…
Added 12 hours ago
Production Support Analyst
BMO
Toronto, ON · SCC
Full-time
Leads/Conducts incident recovery and detailed root case analysis.
Added 12 hours ago
Manager, Escalation Management
Snowflake
Toronto, ON
$136,000 to $186,000 CAD / year
Full-time
Our Ideal Manager of Global Escalation Management will have:
Added 13 hours ago
Senior Manager, Accounting & Reporting Advisory (ARA) - Toronto
Deloitte
Toronto, ON
Full-time
As a Senior Manager in the Assurance group, you will:
Added 13 hours ago
Mine Water Management Technical Lead
GHD Group Pty Ltd
Toronto, ON
Full-time
Become part of our global network of skilled engineers, scientists, auditors, planners and environmental specialists, all working together to leave this world better than we found it.
Added 13 hours ago
Quality Assurance Intern (Winter 2027, 12months)
Hitachi
Toronto, ON · (RSBU) Toronto
$23 to $30 CAD / hour
Full-time
…transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

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Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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