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Added 1 min ago
WP
Ticketing Services & Entertainment Coordinator
Westerner Park
Red Deer, AB
- Full-time
Westerner Park is seeking a full-time Ticketing Services & Entertainment Coordinator to join our dynamic team. The Ticketing Services & Entertainment Coordinator is responsible for…
Added 31 mins ago
E
Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
Under the direction of the Operations Manager and reporting to the Supervisors of Coordination, the Customer Care Representative will act as the primary point of contact for clients and…
Added 46 mins ago
AH
Fleet Coordinator
Alberta Health Services
Medicine Hat, AB
- Temporary
…aeromedical response, and specialized clinical programs. As the Fleet Coordinator, you will play a key role in supporting Alberta’s Emergency Medical Services by coordinating the Vehicle…
Added 1 hour ago
Community Investment Coordinator
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Under general supervision, the Community Investment Coordinator compiles, does research, organizes, and analyzes financial information submitted by funded community organizations, and…
Added 1 hour ago
AG
Sales Coordinator
ALDO Group
Montreal, QC
- Full-time
…Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Group maintains international offices in Europe and Asia. For more information, visit…
Added 1 hour ago
Rental Coordinator
Alta Equipment Group
Dorval, QC
Alta Material Handling is seeking a full-time Rental Coordinator for our Montreal, QC location.
Added 1 hour ago
PS
Project Manager
Pier Solutions
Saskatoon, SK
- Full-time
Reporting to the Director of Operations, your responsibilities may include the following:
Added 3 hours ago
F
Service Coordinator / Branch Administrator
Finning
Whitehorse, YT
- Full-time
…forestry, transportation, and heavy equipment industries keep their operations running. We are currently looking for a highly organized and customer-focused Service Coordinator / Branch…
Added 3 hours ago
FC
Supply Chain Coordinator
Flatiron Construction Corp
Campbell River, BC
- Other
As a Supply Chain Coordinator, you will support the supply chain process and help ensure the smooth flow of operations. You will work closely with the Project Manager to coordinate…
Added 3 hours ago
F
Supply Chain Coordinator
FlatironDragados
Campbell River, BC
- Full-time
As a Supply Chain Coordinator, you will support the supply chain process and help ensure the smooth flow of operations. You will work closely with the Project Manager to coordinate…
Added 4 hours ago
SS
Saskatchewan Soccer Association - PPL Manager and SSA Operations Coordinator
Sask Sport
Regina, SK
- Full-time
Saskatchewan Soccer Association – PPL Manager and SSA Operations Coordinator
Added 4 hours ago
PC
Inventory & Traffic Coordinator
Parkland Corporation
Hamilton, ON
- Full-time
The Inventory & Traffic Coordinator position functions as the customer's primary point of contact and takes ownership of order processing, inventory, addresses service issues and handles…
Added 4 hours ago
C
Administrative Coordinator
CBRE
Mississauga, ON
- Full-time
As a CBRE Admin Coordinator, you will provide advanced administrative support to a large office. This job is part of the Sales Operations function. They are responsible for sales planning,…
Added 5 hours ago
TR
Early Talent Acquisition Coordinator (12 months)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $68,000 to $84,000 CAD / year
- Full-time
The coordinator supports both internal and external student engagement by organizing a variety of events and activities, while also providing operational and administrative support to the…
Added 5 hours ago
Durham- Parts Coordinator
Human Resources
Pickering, ON
The Parts Coordinator role is responsible for sourcing and purchasing truck parts, managing inventory levels, and ensuring timely, cost-effective supply of materials to support fleet…
Added 6 hours ago
W
Senior Subcontract Coordinator
Worley
Edmonton, AB
- Full-time
…Across consulting, engineering, procurement, construction, and operations, we help our customers create lasting value while supporting the transition to a more sustainable…
Added 6 hours ago
S
Coordinator (SRI) - Evaluative Clinical Sciences - Regular Full-Time 2026-18726 (2026-18726)
Sunnybrook
Toronto, ON
- Full-time
The Administrative Coordinator provides comprehensive executive and research administrative support to a highly accomplished principal investigator. This role serves as a trusted partner to…
Added 6 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Hamilton, ON
- $47,000 to $69,000 CAD / year
- Full-time
The MRO Coordinator is an experienced MRO specialist with at least 3 years of experience in an inventory, warehousing or purchasing management role applying proven MRO best practices in an…
Added 7 hours ago
GC
REQ26-150 - Coordinator-Risk Management
Glencore Canada
Quebec, QC
- Internship
INTRODUCTION Working as a Coordinator – risk management at Raglan Mine is to experience the best of all worlds: where the balance between personal and professional life is a fundamental…
Added 7 hours ago
CH
Coordinator, Guest Logistics
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
The Coordinator, Guest Logistics supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for…
Added 7 hours ago
CH
Transfer Coordinator, Kelowna (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Position Title: Transfer Coordinator, Kelowna
Added 7 hours ago
FT
Sales Operations Coordinator
Fast Tire Co
Vaudreuil-Dorion, QC
- Full-time
As a Sales Operations Coordinator, reporting to the Senior Business Analyst, you'll play a key role within the Marketing team, serving as the primary liaison between Marketing, Sales, and…
Added 7 hours ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning…
Added 7 hours ago
E
Hotel and Event Management Coordinator
EventConnect
London, ON
- Other
EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness,…
Added 7 hours ago
IP
Area Manager
Indigo Park Canada
Calgary, AB
- Temporary
…day-to-day managing all functions (staffing, equipment, and overall operations). The Area Manager supports senior management in the budget development process and manages programs to ensure…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

$45,000 to $55,000 CAD / year

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Job details

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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