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Added 12 mins ago
Sales Coordinator
The Yorkville Royal Sonesta Hotel Toronto, CAD
Toronto, ON
Full-time
…restaurants, meetings, and guest experiences. As the Sales & Marketing Coordinator, you’ll support the day-to-day coordination of sales, marketing, events, and commercial activities that…
Added 26 mins ago
Fleet Coordinator
Alberta Health Services
Olds, AB
Temporary
…aeromedical response, and specialized clinical programs. As the Fleet Coordinator, you will play a key role in supporting Alberta’s Emergency Medical Services by coordinating the Vehicle…
Added 26 mins ago
Electroneurophysiology Technologist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Temporary
…and ambulatory clinics. Reporting to the Unit Manger and the coordinator for the Neurophysiology Lab, the EEG Technologist I is responsible for performing standard neurophysiology tests on…
Added 26 mins ago
Electroneurophysiology Technologist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…and ambulatory clinics. Reporting to the Unit Manger and the coordinator for the Neurophysiology Lab, the EEG Technologist I is responsible for performing standard neurophysiology tests on…
Added 26 mins ago
Intercultural Facilitator (CF) - GOA Family Violence
Catholic Social Services Alberta
AB · Edmonton, AB
Full-time
2 years of experience as Training Facilitator/Coordinator or similar role.
Added 1 hour ago
Home Care Attendant
Prairie Mountain Health
Brandon, MB
Full-time
Reports any changes in the client status or home environment to the Supervisor and/or Case Coordinator as per PPG-00738, Observation Reporting- Home Care Program and PPG-02154, Observation…
Added 1 hour ago
Site Logistics Coordinator
BOREA CONSTRUCTION
Quebec, QC
Full-time
Under the supervision of the Project Manager, the Logistics Coordinator takes care of all construction equipment on the project site. He.She controls the rental, maintenance, repair and…
Added 1 hour ago
Records Maintenance Coordinator
Centralia Chehalis
Montreal, QC · Urban agglomeration of Montreal, QC
Full-time
Position: Records Maintenance Coordinator (Public Works/City Light)
Added 1 hour ago
Sourcing Specialist
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Full-time
A group retirement savings program with employer matching;
Added 1 hour ago
Coordinator, Housekeeping Services
Fraser Health
Surrey, BC
Full-time
The Coordinator, Housekeeping Services, is responsible for the day-to-day operations of housekeeping services and staff within designated site. Participates in program and service delivery,…
Added 1 hour ago
Certified Dental Assistant
Fraser Health
Langley (District), BC · Mission, BC · Abbotsford, BC · Delta, BC · Chilliwack, BC · BC · Langley, British Columbia · Maple Ridge / Pitt Meadows, British Columbia
As part of the Public Health Team and reporting to the Coordinator, Dental Health Services the Certified Dental Assistant in a regional role delivers preventive dental programs to the…
Added 1 hour ago
Substance Use Clinician - Bachelors
Fraser Health
Burnaby, BC
Full-time
…process, researching available services, liaising with service and program providers, providing advice and consultation to colleagues, and/or referring to other community resources as…
Added 1 hour ago
Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
Temporary
…successful return-to-work plans. The Disability and Wellness Coordinator will collaborate with internal and external partners to ensure compliance with applicable legislation while…
Added 1 hour ago
Inventory Coordinator – Courtenay
GARDENWORKS Canada
Courtenay, BC
Full-time
The Inventory Coordinator is a store-level support role that keeps our receiving operation running smoothly and accurately. You'll work closely with department managers and leads - handling…
Added 1 hour ago
Senior Residential Retrofit Coordinator
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Residential Retrofit Coordinator based in Canada.
Added 2 hours ago
Registered Nurse - Inpatient Leukemia
University Health Network
Toronto, ON
Contract
…dedicated Advance Practice Nurse Educators and Patient Care Coordinator shared within the Leukemia program to support nursing and the multidisciplinary team members. There are educational…
Added 2 hours ago
Supervisor, patent paralegal team
ROBIC
Montreal, QC
Full-time
…team of six (6) patent paralegals, supported by the team's Coordinator. In this role, you will ensure the team achieves the firm's strategic objectives while maintaining the highest…
Added 2 hours ago
RGI Housing Clerk and Administrative Coordinator
Youth Without Shelter
Toronto, ON · Etobicoke, ON
Full-time
Working closely with the General Manager, program staff, tenants, and relevant City of Toronto housing partners, the Coordinator ensures that RGI households are appropriately assessed,…
Added 3 hours ago
Senior Coordinator, GIS & Data Management
GoodWork.ca
St. John's, NL · St Jones Within, NL
Full-time
Reporting to GIS / Database Analyst, the Senior Coordinator, GIS & Data Management will support the planning, implementation, monitoring, and reporting of restoration projects across…
Added 3 hours ago
Senior Health & Safety Coordinator
FlatironDragados
Surrey, BC
Full-time
Oversees safety program and procedures for one or more project sites within the same District.
Added 3 hours ago
Donation & Processing Coordinator
Kelowna Women's Shelter
Kelowna, BC
Full-time
…programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line,…
Added 3 hours ago
Thrift Store Manager
Kelowna Women's Shelter
Kelowna, BC
Full-time
…programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line,…
Added 4 hours ago
Real Estate Project Coordinator
JYSK Canada
Coquitlam, BC
$58,000 to $65,000 CAD / year
Full-time
JYSK Canada is seeking a Real Estate Project Coordinator to join our team on a permanent, full-time basis.
Added 4 hours ago
Collections Coordinator
Tarion
Toronto, ON
Full-time
…homes are currently enrolled in the warranty and protection program. Every year about 55,000 new homes are…
Added 4 hours ago
Legal Operations Specialist / Human Services Program Specialist 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Job Class: Human Services Program Specialist 1

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

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Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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