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Added 3 mins ago
Delivery Lead
TECH TALENTS AGENCY
Montreal, QC
Full-time
The role is suitable for an experienced Project Manager, Delivery Manager, or Head of Delivery Managers with a strong software development background who is ready to take broader ownership…
Added 5 mins ago
Preconstruction Manager
Pomerleau
Ottawa, ON
As a Preconstruction Manager working in the Building Operations team at Pomerleau Construction, you will support new and ongoing project growth and challenge industry standards with your…
Added 5 mins ago
Project Manager - WAHA Project
Pomerleau
Moosonee, ON · Toronto, ON
As a Project Manager working on the WAHA Redevelopment Project at Pomerleau Construction, you will play a key role in managing this large scale project - working closely with our client…
Added 5 mins ago
Senior Bid Manager - Buildings
Pomerleau
Vancouver, BC
As a Bid Manager, working in the Alternative Projects Center of Expertise (APEX) team at Pomerleau Construction, you will be responsible for leading estimating and proposal teams in…
Added 5 mins ago
Senior Project Manager
Pomerleau
Vancouver, BC
As an experienced Senior Project Manager in the Building Operations team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $1.5…
Added 5 mins ago
Senior Project Manager
Pomerleau
Ottawa, ON
As an experienced Senior Project Manager in the Building Operations team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $1.5…
Added 5 mins ago
Site Superintendent, WAHA Project
Pomerleau
Moosonee, ON
As a Site Superintendent, you will play a key role in supporting the successful delivery of this state-of-the-art hospital and healthcare facility, bringing strong site leadership,…
Added 5 mins ago
Bid Manager - Buildings
Pomerleau
Vancouver, BC
As a Bid Manager, working in the Alternative Projects Center of Expertise (APEX) team at Pomerleau Construction, you will be responsible for leading estimating and proposal teams in…
Added 5 mins ago
Superintendent - Civil
Pomerleau
Barrie, ON · Kawartha Lakes, ON
…innovative infrastructure through a collaborative Integrated Project Delivery (IPD) model alongside industry-leading organizations. Together, the team is designing and building the…
Added 5 mins ago
Project Risk Manager
Pomerleau
Vancouver, BC · Toronto, ON
…assigned projects, encompassing various construction contract delivery models (traditional and collaborative) and all project phases, including pre-construction and…
Added 5 mins ago
Senior Project Manager
Pomerleau
Ottawa, ON
As an experienced Senior Project Manager in the Building Operations team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $1.5…
Added 5 mins ago
Senior Project Manager
Pomerleau
Ottawa, ON
As an experienced Senior Project Manager in the Building Operations team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $1.5…
Added 5 mins ago
Assistant Superintendent
Pomerleau
Barrie, ON · Kawartha Lakes, ON
…innovative infrastructure through a collaborative Integrated Project Delivery (IPD) model alongside industry-leading organizations. Together, the team is designing and building the…
Added 5 mins ago
Site Health & Safety Coordinator
Pomerleau
Barrie, ON · Kawartha Lakes, ON
…innovative infrastructure through a collaborative Integrated Project Delivery (IPD) model alongside industry-leading organizations. Together, the team is designing and building the…
Added 5 mins ago
Assistant Project Manager 14/7
Pomerleau
Squamish, BC
As an Assistant Project Manager supporting the Woodfibre LNG Project, you will play a key role in the successful delivery of one of Canada's largest industrial construction projects.…
Added 5 mins ago
Regional Health & Safety Manager - Building
Pomerleau
Montreal, QC
As a Regional Health & Safety Manager within Pomerleau’s Health and Safety team, you will act as a change agent and ensure the interpretation, implementation, and enforcement of health and…
Added 5 mins ago
Assistant Superintendent
Pomerleau
Victoria, BC
Help develop and maintain the construction schedule alongside the Superintendent and Project team to achieve key milestones and delivery dates.
Added 5 mins ago
Assistant Superintendent
Pomerleau
Vancouver, BC
…team, you will play a key role in supporting the successful delivery of major infrastructure and heavy civil projects. Working closely with the Superintendent, Project Manager, trade…
Added 5 mins ago
Intern, Quality Coordinator - Major Projects
Pomerleau
Montreal, QC
Support project management activities under the supervision of the project manager and team.
Added 5 mins ago
Manager, Legal Affairs
Pomerleau
Ottawa, ON · Toronto, ON
As Legal Affairs Manager, reporting to the Director, Legal Affairs, you will provide strategic legal leadership to support Pomerleau's operations and major construction and infrastructure…
Added 5 mins ago
HR Platform & Systems Owner
Pomerleau
Ottawa, ON · Levis, QC · Montreal, QC
Collaborate with the Director and IT Program Manager to define and maintain the SAP SuccessFactors vision and roadmap, ensuring alignment with HR and organizational priorities.
Added 5 mins ago
Project Manager
Pomerleau
Ottawa, ON
Jump in and imagine the possibilities as a Project Manager with Pomerleau. Using your proven experience and leadership capabilities, you will take on a lead role in project management and…
Added 5 mins ago
Senior scheduler
Pomerleau
Montreal, QC
Work closely with the Planning Manager and Team Lead to coordinate resources and ensure the efficient delivery of assigned mandates.
Added 5 mins ago
Environmental Coordinator
Pomerleau
Victoria, BC
…team, you'll play a vital role in supporting the successful delivery of a major infrastructure project in the Victoria, BC. Partnering with project teams, you'll help ensure environmental…
Added 5 mins ago
Bid Manager
Pomerleau
Montreal, QC
The bid manager acts as the project lead during the Request for Proposal (RFP) period for Complex, large-scale civil and infrastructure projects delivered through alternative project…

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

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Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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