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Added 1 min ago
Recreation Therapist I
Alberta Health Services
Grande Prairie, AB
Part-time
…Recreation Therapist, under the supervision of the Clinical Coordinator, you will assess, plan, implement, and evaluate therapeutic recreation interventions for clients recovering from…
Added 1 min ago
Assistant Aquatics Coordinator
Kawartha Lakes
Kawartha Lakes, ON
Full-time
Other General office and pool deck environment with some travel throughout the City of Kawartha Lakes, in accordance with job requirements
Added 17 mins ago
Land and Resource Coordinator
Amrize
Winnipeg, MB · Saskatoon, SK
Join Amrize as a Land and Resource Coordinator and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 17 mins ago
Logistics Coordinator
Amrize
AB · Calgary, AB
Join Amrize as a Logistics Coordinator and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building…
Added 17 mins ago
Site Logistics Coordinator
Borea
Dégelis, QC
Under the supervision of the Project Manager, the Logistics Coordinator takes care of all construction equipment on the project site. He.She controls the rental, maintenance, repair and…
Added 1 hour ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Full-time
Work collaboratively within the CYAC medical clinic alongside a clinic coordinator (MSW), RN, and Pediatrician.
Added 1 hour ago
Senior Insurance Coordinator
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
The Senior Insurance Coordinator is an integral and key member of the Safety & Risk Services team reporting directly to the Director, Insurance & Loss Prevention. This is a key operational…
Added 1 hour ago
Fleet Coordinator
Alberta Health Services
Olds, AB
Temporary
As a Fleet Coordinator, you will coordinate a team of Vehicle and Equipment Supply Service Technicians (VESSTs) to ensure that ambulances, medical equipment, supplies, and emergency…
Added 2 hours ago
Site Logistics Coordinator
BOREA CONSTRUCTION
Quebec, QC
Full-time
Under the supervision of the Project Manager, the Logistics Coordinator takes care of all construction equipment on the project site. He.She controls the rental, maintenance, repair and…
Added 2 hours ago
Records Maintenance Coordinator
Centralia Chehalis
Montreal, QC · Urban agglomeration of Montreal, QC
Full-time
Position: Records Maintenance Coordinator (Public Works/City Light)
Added 2 hours ago
Sourcing Specialist
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
Full-time
Ensures suppliers meet all requirements on quality and compliance standards;
Added 3 hours ago
Project Coordinator
Fraser Health
Surrey, BC
Full-time
The Coordinator provides project coordination services to Fraser Health (FH) in the areas of business planning, process design, information management and transition planning under the…
Added 3 hours ago
Coordinator, Housekeeping Services
Fraser Health
Surrey, BC
Full-time
We are hiring a Full Time Coordinator, Housekeeping Services to join our team at Carelife Fleetwood in Surrey, B.C.
Added 3 hours ago
Substance Use Clinician - Bachelors
Fraser Health
Burnaby, BC
Full-time
Added 3 hours ago
Partner Administrative Assistant
KPMG
Saskatoon, SK
Full-time
Assist in the proposal process as required, working with the proposal team and proposal coordinator
Added 3 hours ago
Disability and Wellness Coordinator (temporary position up to two (2) years)
City of Saint John
Saint John, NB
Temporary
…successful return-to-work plans. The Disability and Wellness Coordinator will collaborate with internal and external partners to ensure compliance with applicable legislation while…
Added 3 hours ago
Senior Residential Retrofit Coordinator
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Residential Retrofit Coordinator based in Canada.
Added 3 hours ago
Sales Manager
AccorHotel
Calgary, AB
Full-time
Jointly train and develop Sales Coordinator, providing coaching and hands on support to grow sales capability.
Added 3 hours ago
Registered Nurse - Inpatient Leukemia
University Health Network
Toronto, ON
Contract
…collaborative and competent care, while meeting the legal and ethical requirements of the profession. 15A Leukemia unit is a 17th bed nursing unit with skilled oncology nurses working in a…
Added 4 hours ago
Project Coordinator - Architecture
WalterFedy
Calgary, AB
Full-time
The Project Coordinator is a junior working level position focused on continuing to develop and apply project management knowledge and skills. This position is essential for resource…
Added 4 hours ago
Supervisor, patent paralegal team
ROBIC
Montreal, QC
Full-time
…team of six (6) patent paralegals, supported by the team's Coordinator. In this role, you will ensure the team achieves the firm's strategic objectives while maintaining the highest…
Added 4 hours ago
RGI Housing Clerk and Administrative Coordinator
Youth Without Shelter
Toronto, ON · Etobicoke, ON
Full-time
Working closely with the General Manager, program staff, tenants, and relevant City of Toronto housing partners, the Coordinator ensures that RGI households are appropriately assessed,…
Added 4 hours ago
Senior Coordinator, GIS & Data Management
GoodWork.ca
St. John's, NL · St Jones Within, NL
Full-time
Position: Senior Coordinator, GIS & Data Management
Added 4 hours ago
Senior Health & Safety Coordinator
FlatironDragados
Surrey, BC
Full-time
Provides technical expertise to training, equipment needs and inspection requirements to support construction schedule and promote project cost savings.
Added 4 hours ago
Sales Coordinator
GoodWork.ca
Toronto, ON
Full-time
Evergreen is seeking a Sales Coordinator to join our team.

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

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Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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