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Added 13 mins ago
Manager, Food and Nutrition Services Production and Procurement
Baycrest
Toronto, ON
Full-time
Reporting to the Program Director, Food & Nutrition Services, the Manager, Food and Nutrition Services Production & Procurement is responsible for planning, directing, coordinating and…
Added 14 mins ago
SHIPPING/RECEIVING - Manager, Shipping & Receiving
Sporting Life Group
Toronto, ON
Players Package program with upgraded shafts & a clothing package.
Added 29 mins ago
Environmental Services Manager , Senior Living
Maquise
Leamington, ON
Full-time
Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
Added 29 mins ago
Stockroom Manager
UniFirst
Taber, AB
Full-time
We are currently looking for a Stockroom Manager.
Added 42 mins ago
Operations Coordinator - Client Service Administration and Process Support - Toronto
Fitch Ratings
Toronto, ON
$45,000 to $55,000 CAD / year
Full-time
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…
Added 42 mins ago
Operations Coordinator - Client Service Administration and Process Support - Toronto
Fitch Ratings
Toronto, ON
$45,000 to $55,000 CAD / year
Full-time
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…
Added 44 mins ago
Junior Cyber Security Analyst
JSI
Ottawa, ON
Full-time
…monitoring, triage, and escalation support for JSI's cyber security program. This is an early-career individual contributor role with no team leadership responsibilities, designed to build…
Added 44 mins ago
Strategy Manager, New Concepts
HelloFresh
Toronto, ON
We are seeking an experienced Sourcing Manager to join our Procurement team. In this role, you will be responsible for developing and executing sourcing strategies to improve our cost…
Added 44 mins ago
National Transportation Planner
Purolator
Toronto, ON · Etobicoke, ON
Completion of a University program in transportation engineering or planning, business administration, or any combination of education, training and experience deemed equivalent
Added 57 mins ago
Associate Program Manager, Corporate Training and International Professional Programs
University of Calgary
Calgary, AB
Full-time
The Seminars, Designations & Corporate Training in Continuing Education is currently seeking a Full-time Limited Term Associate Program Manager for approximately 12 months.
Added 57 mins ago
Technology and Facility Support Specialist- UCalgary Continuing Education
University of Calgary
Calgary, AB
Part-time
This job posting is hiring for the morning and/or afternoon shift. Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised…
Added 57 mins ago
Senior AI Business Analyst
R Systems
Canada
Contract
Evaluate emerging AI technologies, industry trends, market offerings, and vendor capabilities to recommend innovative solutions.
Added 57 mins ago
Product Group Technology Lead II (Secure Onboarding & Identity Proofing (CIAM)
TD
Toronto, ON
Full-time
Added 59 mins ago
Unit Manager
MAPLE LEAF LOUNGE
Richmond, BC
Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 1 hour ago
Lead Project Manager
Creative Circle
Toronto, ON
$55 to $60 CAD / hour
Contract
Our client is looking for a Lead Project Manager to join their team.
Added 1 hour ago
Amazon Advertising Manager
Rockstar
Canada
Full-time
…skincare, apparel, footwear, and handbags. They are seeking a manager to lead their advertising and media program for a portfolio of client…
Added 1 hour ago
Manager, Sourcing - Contract
The Beer Store
Bolton, ON
Contract
We are currently searching for a Manager, Sourcing, reporting to Manager, Procurement. This vacancy is a 12-month, full-time contract opportunity. The Manager, Sourcing will lead the…
Added 1 hour ago
Senior Manager, Talent Acquisition
Allegis Global Solutions
Mississauga, ON
Full-time
As the Senior Manager, Talent Acquisition, North America & EMEA, you’ll lead the teams responsible for attracting and hiring talent across two of our largest and most diverse regions. But…
Added 1 hour ago
Project & Office Administrator
Edison Engineers
London, ON
Full-time
Reporting to the Project and Office Administration Manager, you’ll be part of a five-person administrative team. Your work will combine day-to-day office administration with hands-on…
Added 1 hour ago
Retail Store Manager-Station Mall
Bath & Body Works
Sault Ste. Marie, ON
$60,000 to $78,000 USD / year
Full-time
As a Store Manager, you will have the opportunity to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth. Our store leaders…
Added 1 hour ago
Director of Business Operations (Real Estate) -- KUMDC5946907
Compunnel Inc.
Toronto, ON
Contract
This is a senior-level individual contributor/manager position focused on real estate operations, governance, policy development, risk management, compliance, audit coordination, contract…
Added 1 hour ago
Manager, AI Delivery
QuadReal Property Group
Calgary, AB
Full-time
…senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves at the pace of a technology that keeps changing underneath it.…
Added 1 hour ago
Manager, AI Delivery
QuadReal Property Group
Vancouver, BC
Full-time
…senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves at the pace of a technology that keeps changing underneath it.…
Added 1 hour ago
Manager, AI Delivery
QuadReal Property Group
Toronto, ON
Full-time
…senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves at the pace of a technology that keeps changing underneath it.…
Added 1 hour ago
CSR
Sonepar
Edmonton, AB
Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.

Fitch Group

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Posting language: English
Posted: Oct 1, 2026

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Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About the Team:
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make an Impact:
• Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
• Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
• Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
• Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
• Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May be a Good Fit if:
• You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
• You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
• You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
• You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out:
• Experience working with licensure exam delivery and working in a regulatory environment
• Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
• Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
• Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
• Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch:
• Hybrid Work Environment: 3 days per week in the office; 2 days remote
• A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites:www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

The Operations Coordinator will manage client service administration, exam operations, and vendor coordination while supporting process improvements. They are responsible for handling candidate escalations, tracking designation applications, and maintaining accurate documentation across operational workstreams.

Requirements

Candidates should have experience in operations or education administration and be comfortable managing complex cases in a regulatory environment. Proficiency in CRM platforms like Salesforce or Zendesk and strong communication skills in both English and French are required.

Skills

Operations coordination
Client service administration
Exam administration
Regulatory program delivery
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Case management
Process improvement
Vendor coordination
Bilingual communication
Data analysis
Automation

Benefits

Retirement planning
Tuition reimbursement
Healthcare offerings
Parental leave
Volunteer days
Matched funding for donations
Leadership development
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Operations Coordinator
Client Service
Financial Services
Exam Operations
Vendor Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Copilot
Regulatory Environment
Process Improvement
Automation
Designation Activity
Audit
CRM
Hybrid Work
Professional Education
Case Management
Bilingual

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