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H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Strong knowledge of Agile, Scrum, hybrid delivery methodologies, project governance, risk management, and enterprise technology delivery.
Added just now
TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Program Delivery Leadership team, this position leads the delivery of the assigned projects safely and within scope, schedule and budget. This will include managing,…
Added just now
MT
Class 1 P&D Tractor Driver - $2,500 Sign-On Bonus
Midland Transport
Grand Falls-Windsor, NL
- Full-time
Manage time, pick, receive packages, and ensure accurate and timely delivery service to our client’s customer base. Enthusiastic, great attitude and exceptional customer service skills are…
Added just now
FS
Inquiry and Correspondence Officer
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Anticipating and identifying emerging issues and trends; using issues management strategies to develop appropriate response and messaging for executive correspondence
Added just now
LH
Registered Massage Therapist - Lifemark CORE Physiotherapy
Lifemark Health Group
Lower Sackville, NS
- Part-time
Educate patients and their families on recovery, prevention, and self-management strategies.
Added just now
S
Strategic Accounts Manager
SaskTel
SK · Saskatchewan, Canada
- Full-time
Remains engaged on behalf of customers throughout the delivery process, ensuring that the service and Customer Delivery Model meet
Added just now
IP
Account Manager - Sales
Integrated Power Services
ON · Ontario, Canada
- $80,000 to $100,000 CAD / year
- Full-time
Possess a strong understanding of electric motors and power delivery systems, including their design, operation, and integration in various applications.
Added just now
TL
CUSTOMER SUPPORT ADMINISTRATOR/SPECIALIST
Troy Life & Fire Safety Ltd.
Owen Sound, ON
- Full-time
Receive and process telephone, email messages and delivery related queries in a courteous and professional manner.
Added just now
EI
Emergency Planning & Security Specialist - 18 month term
Edmonton International Airport (YEG)
Edmonton, AB
- Contract
…being the first in Canada to begin regularly scheduled drone delivery and working towards being net-zero by 2050, YEG is a global leader in the aviation industry. YEG approaches equity,…
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ZG
Vice President, Production
Zeno Group Canada
Toronto, ON
- Full-time
Production Operations & Financial Management: Oversee production budgets, estimates, resources and supplier negotiations while identifying opportunities to improve workflows, maximize…
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Client Technology Manager - Enterprise AI Solutions
SaskTel
Regina, SK
- Full-time
…Program. The program provides a parallel career path for technical management employees that promotes and supports the development of the high performance work environment critical to…
Added just now
FC
Senior Director
Fedcap Canada
Hamilton, ON
- $160,000 to $185,000 CAD / year
- Full-time
…community organizations, Fedcap Canada strengthens local service delivery, expands access to employment opportunities, and supports individuals facing barriers to sustainable employment.…
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S
Marketing Manager - Service Development (Innovation & Growth)
SaskTel
Regina, SK
- Full-time
Develops new products in consultation with internal subject matter experts, channels, partners, and senior management.
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GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
…You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help…
Added just now
J&
3PL Warehouse Supervisor-Orthopaedics
Johnson & Johnson MedTech
Markham, ON
- Full-time
This is an exciting opportunity to influence performance at the intersection of operations, quality, and vendor management while supporting the reliable delivery of products that help…
Added just now
FS
Senior AI Solutions Lead
Focus Systems Inc.
Regina, SK
- Contract
The Senior AI Solutions Lead will lead the end-to-end delivery of enterprise AI initiatives, from business discovery and solution architecture to development, production deployment, and…
Added just now
FA
Senior, Vendor & Repair Management Specialist
FTAI Aviation
Montreal, QC
- Full-time
…repair or vendor managed services. The Senior, Vendor & Repair Management Specialist is responsible for ensuring all key objectives are met by the team, providing guidance to supporting…
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ES
Senior Microsoft Dynamics 365 Developer / Lead
Enterprise Solutions Inc.
Toronto, ON
- Contract
Experience with delivery management, release planning, and production support.
Added just now
GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Montreal, QC
- Full-time
…You will play a key role in employee coaching, performance management, engagement, and continuous improvement initiatives. Working closely with other leaders and stakeholders, you will help…
Added just now
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
Oliver Wyman is a global leader in management consulting that combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization…
Added just now
OM
Senior Campaign Manager, Social
Omnicom Media
Toronto, ON
- Full-time
…KPI’s for a portfolio of clients to ensure on-time and complete delivery of…
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A
Regional Operations Manager
Archipelago
Victoria, BC
- Temporary
This is an operational management position, with occasional travel to support program delivery.
Added just now
AC
Full-time International Student Advisor
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Experience with customer management and student learning management tools;
Added just now
PB
Strategic Finance Manager
Pacific Blue Cross
Burnaby, BC
- Full-time
…financial expertise, project acumen, and strong stakeholder management skills. You will act as a trusted advisor to both finance and project teams, translating business and project…
Added just now
DU
Accommodated Testing Coordinator
Dalhousie University
Halifax, NS
- Full-time
Oversee all accommodated testing operations, including scheduling and delivery of over 21,000 annual tests and exams across multiple testing locations.
Added just now
RG
Project Manager - Structural
RecruitPod Global
Calgary, AB
- $95,000 to $125,000 CAD / year
- Full-time
…candidate will apply their technical expertise and project management capabilities to lead structural design initiatives, assess existing structures, develop practical engineering…

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

Manage candidate inquiries and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalated complaints and complex rules, have strong systems skills, and communicate professionally in both French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Bilingual Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Paid Volunteer Days
Matched Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Client Service Administration
Operations Coordination
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-And-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Escalation Management
Vendor Coordination
Audit Activity
Process Improvement
Automation
Self-Service
Digitization
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Case Management
Regulatory Environment
Service Level Requirements
Lean Processes
CRM
Platform Testing

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