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Hospitality Manager
Maquise
Edmonton, AB
- Full-time
Provide regular operations reports to the District Manager.
Added just now
Co-op/Intern Engineering Student - Application Specialist (May 2027)
Spartan Controls Ltd.
Calgary, AB
…automation we assist customers improving their Safety, Reliability, Operations and…
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Co-op/Intern Business/Commerce Student - Proposal Coordinator (May 2027)
Spartan Controls Ltd.
Calgary, AB
…automation we assist customers improving their Safety, Reliability, Operations and…
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Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
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Manager, Advice Center Performance Strategy
TD
Toronto, ON
- Full-time
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control…
Added just now
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer Department Overview:
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Manager, Advice Center Coaching Design & Leader Enablement
TD
Toronto, ON
- Full-time
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals, and physical control…
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Shipper
Leggett & Platt
Waterloo, ON
As a Shipper, you will be accountable for supervising the day-to-day shipping and distribution operations. The team you will be working with has a long tenure and values collaboration!
Added 13 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Global Operations and Business Services employees bring diverse talents and experiences to provide value to TD Securities. Our team offers a dynamic and inclusive environment where…
Added 13 mins ago
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Senior Tax Manager - Customer Tax Operations and Reporting (FATCA/CRS) - Toronto
EY
Toronto, ON
- Full-time
As a Senior Tax Manager, you will be a part of our Financial Services practice. This position offers excellent opportunities for learning and career advancement to the right candidate.
Added 13 mins ago
TP
Quality Analyst
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Manager, Airport Operations Control, this position is responsible for monitoring quality, reporting trends in productivity, performance, customer service, dispatch,…
Added 13 mins ago
FH
Golf Leadership Opportunities - Springs/Summer 2027
Fairmont Hotels & Resorts
Banff, AB
- Temporary
Reporting structure is dependent on the position, such as the Golf Retail Manager, Golf Guest Services Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Added 13 mins ago
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Production Finish Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 13 mins ago
S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 13 mins ago
PF
Front End & Bakery Manager
Pete's Frootique
Halifax, NS
- $42,000 to $48,000 CAD / year
- Full-time
The Front End & Bakery Manager plays a key leadership role in overseeing the day-to-day operations of the Front End & Bakery departments. You will lead, coach, and develop team members…
Added 13 mins ago
FR
Talent Acquisition Specialist
FirstService Residential Canada
Vancouver, BC
- Full-time
…onboarding while supporting employer branding and recruitment…
Added 13 mins ago
FR
Operations Coordinator - Client Service Administration and Process Support
Fitch Ratings
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…
Added 13 mins ago
FR
Building Manager
FirstService Residential Canada
Langley (District), BC · Langley, BC
- Full-time
As a Building Manager, you will be responsible for the day-to-day operation of the building to ensure excellent living experience for tenants. The ideal candidate will possess the ability…
Added 13 mins ago
FR
Live - out Building Superintendent
FirstService Residential Canada
Hamilton, ON
- Full-time
Responsible for reporting all deficiencies, maintenance requirements, vandalism and care taking supply inventory to the Property Manager as required
Added 13 mins ago
GO
Grounds Maintenance
Government of Manitoba
Headingley, MB
- Full-time
Reporting to the Facility Manager, the grounds maintenance is responsible for the maintenance of the grounds including lawns, trees, roadways, parking lots and sidewalks at Headingley…
Added 13 mins ago
CC
Coordinator, Disaster Recovery Program
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Burlington, ON
- Full-time
Support the DR Program Manager in the development, implementation, and maintenance of the Disaster Recovery Program (DRP). This role is dedicated to assisting in the refinement of…
Added 13 mins ago
GO
Case Manager Coordinator
Government of Manitoba
Winnipeg, MB
- Full-time
The department of Justice is seeking qualified applicants for the position of Case Manager Coordinator.
Added 29 mins ago
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SMB / Mid-Market Account Manager
Feathery
Remote, Canada
- Full-time
- Remote
At the center of it all is Robin, our AI operations assistant. Robin scans client documents, configures and deploys workflows, assists users in their day-to-day work, takes notes during…
Added 29 mins ago
TA
Assistant Housekeeping Manager
The Atlas Hotel
Regina, SK
- Full-time
…detail-loving Housekeeping team - and as our Assistant Housekeeping Manager, you’ll help lead that magic behind the scenes. From sparkling rooms to smooth daily operations, you’ll support,…
Added 29 mins ago
AF
Financial Service Representative - LendDirect Office 1586
Attain Finance
Calgary, AB
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

Manage candidate inquiries and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalated complaints and complex rules, have strong systems skills, and communicate professionally in both French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Bilingual Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Paid Volunteer Days
Matched Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Client Service Administration
Operations Coordination
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-And-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Escalation Management
Vendor Coordination
Audit Activity
Process Improvement
Automation
Self-Service
Digitization
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Case Management
Regulatory Environment
Service Level Requirements
Lean Processes
CRM
Platform Testing

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