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TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in…
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CU
Senior Records Officer
Carleton University
Ottawa, ON
- Other
Named a Top 100 Employer in 2023, 2024 and 2025, and a National Capital Region Top Employer for 10 consecutive years, Carleton University is one of Canada’s most resourceful and productive…
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L
SalonCentric - Store Manager - Pickering, ON
L'Oréal
Toronto, ON
- Full-time
As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe that our success is based primarily on the advice…
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S
Registered Nurse - Neonatal Intensive Care Unit - Regular Full-Time 2026-19109 (2026-19109)
Sunnybrook
Toronto, ON
- Full-time
Current Level II or Level III NICU experience including caring for infants requiring ventilator support, central lines, intravenous medication administration, fluid management and promotion…
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Lower Sackville, NS
- Part-time
Develop personalized, evidence-informed care plans to support individual rehabilitation and wellness goals.
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IP
Account Manager - Sales
Integrated Power Services
ON · Ontario, Canada
- $80,000 to $100,000 CAD / year
- Full-time
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Supervised Behaviour Therapist
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Brockville, ON
- Temporary
Extensive experience with Functional Behaviour Assessment (FBA) methods, individualized Positive Behaviour Support (PBS), data collection and interpretation, and specialized instructional…
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Payroll Specialist
Ideon Technologies
Richmond, BC
- Full-time
…process semi-monthly payroll with a primary focus on Canada and additional employees in the United States and Australia, and potential expansion into other countries. You will also play a…
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Client Technology Manager - Enterprise AI Solutions
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Regina, SK
- Full-time
Salary: $86,109 - $114,811 (Based on education and experience)
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Regina, SK
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Vernon, BC
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Full-time International Student Advisor
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting directly to the Manager of International Student Integration, the incumbent will serve as the key support to registered and current international learners studying at Algonquin…
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PB
Strategic Finance Manager
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Burnaby, BC
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Kamloops 1, BC
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Manger, Project Development - Mining and Metals
Allnorth Consultants Limited
SK · Saskatchewan, Canada
- Full-time
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Manager
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UO
Human Resources Manager
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
The position will provide HR Manager support for the departments/units within the Provost and VP Academic portfolio and the Vice-President, Research and Innovation portfolio.…
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TD
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Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

Manage candidate inquiries and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalated complaints and complex rules, have strong systems skills, and communicate professionally in both French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Bilingual Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Paid Volunteer Days
Matched Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Client Service Administration
Operations Coordination
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-And-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Escalation Management
Vendor Coordination
Audit Activity
Process Improvement
Automation
Self-Service
Digitization
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Case Management
Regulatory Environment
Service Level Requirements
Lean Processes
CRM
Platform Testing

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