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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Financial-services or another highly regulated industry experience is particularly relevant to the role.
Added 8 mins ago
E
Senior Tax Manager - Customer Tax Operations and Reporting (FATCA/CRS) - Toronto
EY
Toronto, ON
- Full-time
As a Senior Tax Manager, you will be a part of our Financial Services practice. This position offers excellent opportunities for learning and career advancement to the right candidate.
Added 8 mins ago
OH
Rehab Registration Clerk - Float
Olathe Health
Pavilion 1, BC
- Full-time
The REHABILITATION SERVICES CLERK FLOAT greets patients and their families upon entering the Rehabilitation Services department; checks patients in; assures that patients are registered;…
Added 8 mins ago
FH
Golf Leadership Opportunities - Springs/Summer 2027
Fairmont Hotels & Resorts
Banff, AB
- Temporary
Reporting structure is dependent on the position, such as the Golf Retail Manager, Golf Guest Services Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Added 8 mins ago
FR
Talent Acquisition Specialist
FirstService Residential Canada
Vancouver, BC
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 8 mins ago
TI
Executive Administrative Assistant (SLS)
Transportation Investment Corporation
Surrey, BC
- Full-time
…compensation and comprehensive benefits, along with opportunities for professional growth and development. Here, your contributions will not only shape your career but also the future of…
Added 8 mins ago
FR
Operations Coordinator - Client Service Administration and Process Support
Fitch Ratings
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’…
Added 8 mins ago
FR
Junior Building Manager
FirstService Residential Canada
Langley (District), BC · Langley, BC
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 8 mins ago
MC
Buyer
MatchBox Consulting Group
Surrey, BC
- Full-time
…with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the…
Added 8 mins ago
FR
Building Manager
FirstService Residential Canada
Langley (District), BC · Langley, BC
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 8 mins ago
SH
Crisis Clinician (N3) - Crisis Services - Relief Team - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Internship
Under the general direction of the Manager - Crisis Response Services and Clinical Team Leaders, and in collaboration with the CRC Clinical Team, the incumbent is responsible for providing…
Added 8 mins ago
MC
Conseiller(ère) en vente - Sales Consultant
Mobilia Canada
Montreal, QC
- Full-time
Maintenir un excellent niveau de connaissances des produits et services offerts.
Added 8 mins ago
FR
Live - out Building Superintendent
FirstService Residential Canada
Hamilton, ON
- Full-time
Responsible for reporting all deficiencies, maintenance requirements, vandalism and care taking supply inventory to the Property Manager as required
Added 8 mins ago
SH
General Duty Nurse (N2) - Acute Stroke Unit - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 8 mins ago
GO
Grounds Maintenance
Government of Manitoba
Headingley, MB
- Full-time
Reporting to the Facility Manager, the grounds maintenance is responsible for the maintenance of the grounds including lawns, trees, roadways, parking lots and sidewalks at Headingley…
Added 8 mins ago
SH
Registered Nurse (N2)/Registered Psychiatric Nurse - Adult Inpatient Unit Psychiatry
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Program Team Manager, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 8 mins ago
GO
Case Manager Coordinator
Government of Manitoba
Winnipeg, MB
- Full-time
The department of Justice is seeking qualified applicants for the position of Case Manager Coordinator.
Added 8 mins ago
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Business Banking Relationship Manager Trainee
BMO
Burlington, ON
- Full-time
…pipeline of new business and increase BMO’s market share. Applies professional consultative sales and business development practices and techniques for an assigned jurisdiction/portfolio.…
Added 8 mins ago
Data Strategy & Data Enabled Solutions - Senior Manager or Associate Director
EY
Toronto, ON
EY’s Canada Tax & Law Technology Group (CTTG) is seeking an experienced Associate Director / Senior Manager, Data Strategy & Data-Enabled Solutions to help define and scale our data…
Added 23 mins ago
CF
Supervisor, Operations
Cadillac Fairview
AB · Calgary, AB
- Full-time
Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes.
Added 23 mins ago
VC
Nurse Case Manager - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
Richmond, BC
- $41.42 to $55.91 CAD / hour
- Part-time
Come work as a Nurse Case Manager with Vancouver Coastal Health (VCH) in the Richmond Community! Apply now to join the team!
Added 23 mins ago
HR
Registered Nurse, Medical Imaging
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
…outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry,…
Added 23 mins ago
AF
Financial Service Representative - LendDirect Office 1586
Attain Finance
Calgary, AB
- Full-time
…empowered us to develop convenient, easily accessible financial services that meet our customers' growing…
Added 38 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and…
Added 38 mins ago
MC
Senior Manager, Data Governance (36122)
Myticas Consulting
Toronto, ON
- Full-time
Our client is an established financial services organization providing a range of consumer financial products and services, including lending, money transfers, and payment solutions. With a…
Added 38 mins ago
FH
Occupational Therapist - Home Health, Maple Ridge
Fraser Health Authority
Pitt Meadows, BC
- $45.15 to $56.17 CAD / hour
- Other
Provides occupational therapy services to referred clients through assessment, consultation and interventions that promote functional independence and occupational performance; assesses…

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply About employer

More about this job

Responsibilities

Manage candidate inquiries and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalated complaints and complex rules, have strong systems skills, and communicate professionally in both French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Bilingual Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Paid Volunteer Days
Matched Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Client Service Administration
Operations Coordination
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-And-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Escalation Management
Vendor Coordination
Audit Activity
Process Improvement
Automation
Self-Service
Digitization
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Case Management
Regulatory Environment
Service Level Requirements
Lean Processes
CRM
Platform Testing

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