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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added 11 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Global Operations and Business Services employees bring diverse talents and experiences to provide value to TD Securities. Our team offers a dynamic and inclusive environment where…
Added 11 mins ago
E
Senior Tax Manager - Customer Tax Operations and Reporting (FATCA/CRS) - Toronto
EY
Toronto, ON
- Full-time
As a Senior Tax Manager, you will be a part of our Financial Services practice. This position offers excellent opportunities for learning and career advancement to the right candidate.
Added 11 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified -Mission Memorial Hospital
Fraser Health Authority
Mission, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 11 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 11 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 11 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 11 mins ago
WR
Patient Registration Clerk (Bilingual) - Repost
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
- Full-time
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 11 mins ago
OH
Rehab Registration Clerk - Float
Olathe Health
Pavilion 1, BC
- Full-time
The REHABILITATION SERVICES CLERK FLOAT greets patients and their families upon entering the Rehabilitation Services department; checks patients in; assures that patients are registered;…
Added 11 mins ago
FH
Golf Leadership Opportunities - Springs/Summer 2027
Fairmont Hotels & Resorts
Banff, AB
- Temporary
Reporting structure is dependent on the position, such as the Golf Retail Manager, Golf Guest Services Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Added 11 mins ago
FR
Talent Acquisition Specialist
FirstService Residential Canada
Vancouver, BC
- Full-time
We are seeking a Talent Acquisition Specialist to support full-cycle recruitment across office, investment property, and property services roles. This role partners closely with hiring…
Added 11 mins ago
TI
Executive Administrative Assistant (SLS)
Transportation Investment Corporation
Surrey, BC
- Full-time
The position is responsible for providing confidential executive administrative and secretarial services to senior management, using a high degree of independence.
Added 11 mins ago
AA
Territory Manager, Facial Aesthetics - Montreal West and Gatineau (12 month contract)
Allergan Aesthetics, an AbbVie Company
Pointe-Claire, QC
- Full-time
Our Territory Manager develops robust business plans to execute brand strategies and tactics in the field. They deliver sales performance, build strong customer relationships and support…
Added 11 mins ago
FR
Operations Coordinator - Client Service Administration and Process Support
Fitch Ratings
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and…
Added 11 mins ago
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Kiehl's Robson Assistant Store Manager
L'Oréal
Vancouver, BC
- Full-time
Support the Store Manager to lead and drive team to achieve store business objectives.
Added 11 mins ago
VS
Dining Services Manager (2026-11061)
Verve Senior Living
Toronto, ON · North York, ON
- Full-time
The Dining Services Manager is responsible for the overall management of food services within the Residence. This includes meal planning and preparation, staff supervision, inventory and…
Added 11 mins ago
S6
catering service manager
Spicy 6 Fine Indian Cuisine
Vancouver, BC
- Full-time
Determine type of services to be offered and implement operational procedures
Added 11 mins ago
FR
Junior Building Manager
FirstService Residential Canada
Langley (District), BC · Langley, BC
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 11 mins ago
MC
Buyer
MatchBox Consulting Group
Surrey, BC
- Full-time
…career within a large, complex organization. The Buyer will support a diverse procurement environment spanning seven product-line markets, approximately 80 sites and a wide variety of…
Added 11 mins ago
FR
Building Manager
FirstService Residential Canada
Langley (District), BC · Langley, BC
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 11 mins ago
WC
On-Site Solutions Associate
White Cap Canada
Toronto, ON · Etobicoke, ON
- Full-time
Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables.
Added 11 mins ago
SH
Crisis Clinician (N3) - Crisis Services - Relief Team - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Internship
The Shared Health Mental Health and Addictions program provides a range of mental health and addiction services across the healthcare continuum that support and promote recovery. Through…
Added 11 mins ago
MC
Conseiller(ère) en vente - Sales Consultant
Mobilia Canada
Montreal, QC
- Full-time
Maintenir un excellent niveau de connaissances des produits et services offerts.
Added 11 mins ago
SH
Unit Assistant - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 11 mins ago
FR
Live - out Building Superintendent
FirstService Residential Canada
Hamilton, ON
- Full-time
Responsible for reporting all deficiencies, maintenance requirements, vandalism and care taking supply inventory to the Property Manager as required
Added 11 mins ago
GO
Grounds Maintenance
Government of Manitoba
Headingley, MB
- Full-time
…important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of…

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply About employer

More about this job

Responsibilities

Manage candidate inquiries and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalated complaints and complex rules, have strong systems skills, and communicate professionally in both French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Bilingual Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Paid Volunteer Days
Matched Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Client Service Administration
Operations Coordination
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-And-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Escalation Management
Vendor Coordination
Audit Activity
Process Improvement
Automation
Self-Service
Digitization
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Case Management
Regulatory Environment
Service Level Requirements
Lean Processes
CRM
Platform Testing

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