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Added 5 mins ago
AC
Part-Time Operating Engineer - 4th Class
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Part-time
Utilizes control systems such as the BAS to identify and respond to alarms. May be required to report alarms to the Coordinator or Supervisor for further assistance;
Added 5 mins ago
AC
Full-time International Student Advisor
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
…strategies to help the learner succeed. The incumbent offers support services to make learners feel welcome and to support learners to succeed in their stay and studies at Algonquin College…
Added 5 mins ago
DU
Accommodated Testing Coordinator
Dalhousie University
Halifax, NS
- Full-time
…Director, Student Accessibility Centre, the Accommodated Testing Coordinator oversees the University’s Accommodated Testing Service, providing leadership for testing operations, scheduling,…
Added 5 mins ago
SR
Human Resources Advisor
Simpcw Resources Group
Kamloops 1, BC
- Full-time
…culture, we deliver environmental, management, and operational services across a diverse range of industries. We are committed to fostering self-sufficiency, supporting long-term community…
Added 33 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified -Mission Memorial Hospital
Fraser Health Authority
Mission, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 33 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 33 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 33 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 33 mins ago
FI
Project Coordinator
Fleetway Inc.
Dartmouth, NS
- Full-time
…life. We are proud to deliver quality professional technical services including Engineering, Integrated Logistics Support, Technical Editing, Configuration Management, Project Management,…
Added 34 mins ago
FR
Operations Coordinator - Client Service Administration and Process Support
Fitch Ratings
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’…
Added 34 mins ago
GO
Case Manager Coordinator
Government of Manitoba
Winnipeg, MB
- Full-time
The department of Justice is seeking qualified applicants for the position of Case Manager Coordinator.
Added 34 mins ago
TS
Kettle Coordinator - Temporary
The Salvation Army Canada and Bermuda Territory
Victoria, BC
- Full-time
The Christmas Kettle Coordinator position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given…
Added 34 mins ago
Stakeholder Business Coordinator
Government of Alberta
AB
Reporting to the Business Support Team Lead, the Stakeholder Business Coordinator supports Student Records and Operations by coordinating stakeholder communications, responding to inquiries…
Added 49 mins ago
S
Workplace Coordinator, Workplace Experience Network, Human Resources
Sanya’k̓ula
Vancouver, BC
- Full-time
The Coordinator participates in HR special assignments, projects and events that have PHSA and Agency wide applications. Provides technical and systems assistance, pulls/maintains data and…
Added 49 mins ago
PH
Spiritual Life Coordinator
Providence Healthcare
Vancouver, BC
- Temporary
developing, implementing, training, mentoring, and evaluating new services to ensure that all sacred spaces, including the chapel, meditation rooms, labyrinth, Jewish space, and family…
Added 1 hour ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and…
Added 1 hour ago
S
Workplace Coordinator, Workplace Experience Network, Human Resources
Sanya’k̓ula
Burnaby, BC
- Full-time
The Coordinator participates in HR special assignments, projects and events that have PHSA and Agency wide applications. Provides technical and systems assistance, pulls/maintains data and…
Added 1 hour ago
R
Project Controls Coordinator
Raise
Calgary, AB
- Full-time
…transportation and gathering is seeking a Project Controls Coordinator to join the Core Programs Project Controls team. Reporting to a Supervisor or Team Lead, this role provides project…
Added 1 hour ago
LJ
#2026-OSM42 - Outreach Support Mentor
Life's Journey Inc.
Winnipeg, MB
- Full-time
…The Outreach Support Mentor will work alongside the Drop in Coordinator. This includes participating in the ongoing planning, monitoring, and communication of activities of the program…
Added 1 hour ago
LJ
#2026-OSM43 - Outreach Support Mentor
Life's Journey Inc.
Winnipeg, MB
- Full-time
…The Outreach Support Mentor will work alongside the Drop in Coordinator. This includes participating in the ongoing planning, monitoring, and communication of activities of the program…
Added 1 hour ago
FH
Registered Nurse, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
…multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase…
Added 1 hour ago
FH
Registered Nurse, Cardiac Intensive Care Unit (CICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
…multi-phase project to increase the hospital's capacity, beds, and services. Read more here RCHRP Phase…
Added 1 hour ago
FH
Registered Nurse, Intensive Care Unit (ICU) - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 1 hour ago
VF
Group Fitness & Registered Fitness Programs Coordinator
Vivo for Healthier Generations
Calgary, AB
- Full-time
As Group Fitness & Registered Fitness Programs Coordinator, you will provide front-line supervision and leadership to a team of Group Fitness Instructors, ensuring the coordination and…
Added 1 hour ago
C
FT Petroleum Driver (Highway 16 #313) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Reporting to the Petroleum Coordinator, responsibilities for this position include the following:

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

Manage candidate inquiries and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalated complaints and complex rules, have strong systems skills, and communicate professionally in both French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Bilingual Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Paid Volunteer Days
Matched Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Client Service Administration
Operations Coordination
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-And-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Escalation Management
Vendor Coordination
Audit Activity
Process Improvement
Automation
Self-Service
Digitization
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Case Management
Regulatory Environment
Service Level Requirements
Lean Processes
CRM
Platform Testing

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