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Added 11 mins ago
V
Associate Consulting Director
Virtusa
Toronto, ON
- Full-time
Title Banking SME/ Thought leader – US & Canada
Added 11 mins ago
TP
Quality Analyst
Toronto Pearson International Airport
Toronto, ON
- Full-time
…Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA…
Added 11 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Victoria, BC
- Full-time
…professional career in a committed and constantly evolving…
Added 11 mins ago
TS
Transportation Customer Service Manager
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
The ideal candidate is a strong communicator, relationship builder, and leader who understands the transportation industry and can effectively bridge the gap between customers and…
Added 11 mins ago
PF
Front End & Bakery Manager
Pete's Frootique
Halifax, NS
- $42,000 to $48,000 CAD / year
- Full-time
…checkout operations, and creating a positive and welcoming…
Added 11 mins ago
FH
Server, Notch8 Speakeasy - Seasonal, Full-Time
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
- Temporary
Ability to carry multiple plates and service trays while working efficiently in a fast-paced environment
Added 11 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
…the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 11 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 11 mins ago
FR
Operations Coordinator - Client Service Administration and Process Support
Fitch Ratings
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a…
Added 11 mins ago
FH
Bartender, Notch8 Champagne Bar - Seasonal, Full-Time
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
- Temporary
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic château-style, green-clad copper roof, and…
Added 11 mins ago
UO
Sessional Instructor: ASHA 422, Faculty of Arts
University of Calgary
Calgary, AB
- Full-time
…1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of…
Added 11 mins ago
MC
Conseiller(ère) en vente - Sales Consultant
Mobilia Canada
Montreal, QC
- Full-time
Working at Mobilia means being part of a friendly team in a welcoming environment, open to new ideas. It means being close to senior management and being part of a dynamic company that has…
Added 11 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Saskatoon, SK
- Full-time
…professional career in a committed and constantly evolving…
Added 11 mins ago
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Human Resources Business Partner
IntouchCX
Calgary, AB
- Full-time
IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul,…
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LV
MANAGER-EN
La Vie En Rose
Beloeil, QC
- Full-time
…professional career in a committed and constantly evolving…
Added 11 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Jérôme, QC · St-Jérôme, QC
- Full-time
…professional career in a committed and constantly evolving…
Added 11 mins ago
PC
Principal Geotechnical Engineer
PRI Consultants
Vancouver, BC
- $173,000 to $237,000 CAD / year
- Full-time
Senior geotechnical leader anchoring and growing our Vancouver office
Added 11 mins ago
JC
Facility Technician
Johnson Controls
Corner Brook, NL
- Full-time
…Registered Pressure Plant and associated building systems. Working as part of the facility operations team, you will perform preventative, predictive, and corrective maintenance while…
Added 11 mins ago
SC
SAP iXp Intern - Product Support
SAP Careers
Toronto, ON
- Full-time
A global team characterized by a fostering a Supportive environment – we encourage expression, collaboration, individuality and diversity, spanning a range of nationalities and languages.…
Added 26 mins ago
S
Workplace Coordinator, Workplace Experience Network, Human Resources
Sanya’k̓ula
Vancouver, BC
- Full-time
The Workplace Coordinator reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the Workplace Experience Network (WEN)…
Added 26 mins ago
Manager, Business Enablement
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
For those who prefer working in a community with others, we have two beautiful offices in convenient locations:
Added 26 mins ago
PH
Spiritual Life Coordinator
Providence Healthcare
Vancouver, BC
- Temporary
…Health Care, the role promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and…
Added 26 mins ago
VG
AI Engineer
Veralto Global
London, ON
- $90,000 to $120,000 CAD / year
- Full-time
Experience working with Azure, Snowflake, or comparable cloud, data, and AI platforms.
Added 41 mins ago
RM
Labour Relations Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
Experience in the roles of daily staffing and schedule posting in an unionized environment (working knowledge of scheduling language related to the ONA, OPSEU, and CUPE collective…
Added 41 mins ago
S
Workplace Coordinator, Workplace Experience Network, Human Resources
Sanya’k̓ula
Burnaby, BC
- Full-time
The Workplace Coordinator reports to Team Leader, works in a matrixed human resources environment, and is accountable for participating as a member of the Workplace Experience Network (WEN)…

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support

Toronto, ON, Canada

$45,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

Manage candidate inquiries and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalated complaints and complex rules, have strong systems skills, and communicate professionally in both French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Bilingual Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Paid Volunteer Days
Matched Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Client Service Administration
Operations Coordination
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-And-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Escalation Management
Vendor Coordination
Audit Activity
Process Improvement
Automation
Self-Service
Digitization
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Case Management
Regulatory Environment
Service Level Requirements
Lean Processes
CRM
Platform Testing

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