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Added 13 mins ago
General Manager
Algonquin Resort
Prince Albert, SK
Full-time
The General Manager is responsible for effectively managing and overseeing all aspects of the hotel operations including: guest relations, front desk, sales, housekeeping, maintenance,…
Added 28 mins ago
Area Manager
EB Games Canada
NB · New Brunswick, Canada
$60,000 to $70,000 CAD / year
Full-time
We are seeking an Area Manager to oversee 8 locations across New Brunswick, Newfoundland, and PEI. In this role, you will lead and empower store teams to maximize results, ensuring we…
Added 28 mins ago
General Labourer
American Iron and Metal
Quebec, QC
Full-time
Reporting to the Site Manager, you will play an important role in our daily operations. You will be mainly responsible for receiving, sorting and classifying different types of metals, as…
Added 28 mins ago
Shop Team Lead
Alta Equipment Group
Dorval, QC
The Shop Team Lead is responsible for coordinating daily shop operations, supporting technicians, ensuring work is completed safely and efficiently, and maintaining high standards of…
Added 57 mins ago
TECHNICIAN
Birchwood Automotive Group
Regina, SK · Greater Regina Metropolitan Area
Full-time
Reporting Relationship: This position reports directly to the Operations Manager.
Added 57 mins ago
Senior Administrative Assistant
Whistler Blackcomb
Whistler, BC
Full-time
…development experience, and wellness benefits to fuel your…
Added 57 mins ago
Efficacité de la Flotte, Gestionnaire de programme / Fleet Efficiency , Program Manager
Airbus Aircraft
Montreal, QC
Full-time
…que diriger avec le soutien de l’Ingénierie en Service et des Opérations en Vol la définition du plan de communication approprié aux clients (TFU, AOT, OEB,…
Added 57 mins ago
Responsable Programmes Support Client / In-Service Program Manager
Airbus Aircraft
Montreal, QC
Full-time
Responsable Programme - Support Client / In-Service Program Manager
Added 58 mins ago
Community General Manager, Personal Banking - Lower Sackville, NS
CIBC
Lower Sackville, NS
Full-time
…solutions to meet our clients goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a…
Added 1 hour ago
Design Consultant
Mattamy Homes
Mississauga, ON
Full-time
…planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic,…
Added 1 hour ago
Manager, Contract Operations
Hootsuite
BC
We're looking for a Manager, Contract Operations to own and resolve complex deal and contract needs across our Global Sales Operations team. In this role, you'll interface and collaborate…
Added 1 hour ago
Business Success Manager, Supply Chain & Material Management
J.D. Irving, Limited
Dartmouth, NS
Full-time
This role is responsible for supporting the success and satisfaction of the Supply Chain and Material Management groups within Irving Shipbuilding. As the most modern shipyard in North…
Added 1 hour ago
Part-Time Sales Associate
Match Retail
North Vancouver, BC
Part-time
…If you're passionate about high-end products and thrive in customer-facing roles, this part-time opportunity offers the perfect blend of flexibility, competitive pay, and personal…
Added 1 hour ago
Business Development Manager – Enterprise Fleet Solutions / Gestionnaire du développement des affaires – Solutions de flotte d’entreprise
Impact Fulfillment Services
Montreal, QC
Full-time
…accompagne des organisations dans la résolution de défis liés aux opérations, à la gestion de flotte, à la logistique et à l’optimisation des coûts grâce à des solutions adaptées générant…
Added 1 hour ago
New Home Advisor
Mattamy Homes
Canada
Full-time
…planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic,…
Added 2 hours ago
Transition Manager -Digital Workplace Solutions
Lenovo
Markham, ON
$92,000 to $140,990 CAD / year
The Transition Manager drives complex, multi-functional programs involving people, process, technology, governance, security, and operational readiness. Success in this role requires strong…
Added 2 hours ago
Growth Operations Manager
nesto
Toronto, ON
Full-time
A successful Growth Operations Manager is the rare individual who masters analytical skills to identify and deliver the highest value opportunities possible, just as well as the soft skills…
Added 2 hours ago
Manager/Senior Manager, Vendor Operations and Innovation, External Talent Function
Bain & Company
Toronto, ON
Primary Research is an important capability for Bain, helping teams develop distinctive market, customer, and expert perspectives. As research channels become more complex, Bain’s ability…
Added 2 hours ago
Shift Manager
Earls Kitchen + Bar
Vancouver, BC
$18 to $23.5 CAD / hour
Part-time
We are looking for a passionate Shift Manager to grow our leadership team. As a Shift Manager, you’re committed to being your best self and working with integrity as you learn how to…
Added 2 hours ago
Wealth Associate
National Bank of Canada
London, ON
Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 2 hours ago
Advisor in the Counterparty Documentation Center
National Bank of Canada
Montreal, QC
Full-time
…National Bank of Canada means contributing directly to the success of Capital Markets Operations. In this role, you will be part of a dynamic and collaborative team where the work is…
Added 2 hours ago
Project Manager, Engineering
CONA Services
Toronto, ON
Reporting to the Senior Manager, Engineering, the Project Manager, Engineering manages Product Supply Systems Canada facilities and capital equipment (Machinery & Equipment) projects over…
Added 3 hours ago
Scheduler
Houle
Burnaby, BC
Full-time
We are recruiting for Project Schedulers to join the Operations Division at our Burnaby head office.
Added 3 hours ago
Equity Research Database & Development Associate
BMO Capital Markets
Toronto, ON
Full-time
Manage client expectations, and meet agreed upon deadlines; produce work that is timely and accurate. Strive to provide great customer service and anticipate follow-up inquiries
Added 3 hours ago
Healthcare Outreach & Partnership Builder
Healthcord Cryogenics
Toronto, ON
Full-time
…Representative, Treatment Coordinator, MOA, Territory Sales Rep, Customer Success Manager, Fitness…

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply About employer

More about this job

Responsibilities

Manage candidate support responses and escalations, process designation and compliance-related cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve processes through automation, self-service, and digitization.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought, along with sound judgment in handling complex cases and escalations. Candidates should have strong operational systems skills and professional French and English communication abilities; experience with licensing exams, vendors, AI tools, team mentoring, or process and platform development is an advantage.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Employee Resource Groups
Paid Volunteer Days
Matched Charitable Donations
Training And Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Financial Services Training
Client Service Administration
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-And-Proper Reviews
Exception Requests
Refunds
Candidate Records
Licensing Exams
Exam Operations
Vendor Coordination
Escalation Management
Regulatory Environment
Service Level Requirements
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Artificial Intelligence
Automation
Self-Service
Digitization
Lean Processes
CRM
Platform Development
System Integration
Testing

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