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Added 47 mins ago
HR Platform & Systems Owner
Pomerleau
Ottawa, ON · Levis, QC · Montreal, QC
Collaborate with the Director and IT Program Manager to define and maintain the SAP SuccessFactors vision and roadmap, ensuring alignment with HR and organizational priorities.
Added 1 hour ago
Manager/Senior Manager, Vendor Operations and Innovation, External Talent Function
Bain & Company
Toronto, ON
…specialist research vendors, and other third-party partners. The Manager, Vendor Management, will support category management, quality and risk-related initiatives, commercial and…
Added 1 hour ago
Project Manager, Engineering
CONA Services
Toronto, ON
Reporting to the Senior Manager, Engineering, the Project Manager, Engineering manages Product Supply Systems Canada facilities and capital equipment (Machinery & Equipment) projects over…
Added 2 hours ago
Equity Research Database & Development Associate
BMO Capital Markets
Toronto, ON
Full-time
Added 2 hours ago
Equity Research Database & Development Associate
BMO Capital Markets
Montreal, QC
Full-time
Added 2 hours ago
Equity Research Database & Development Associate
BMO Capital Markets
Toronto, ON
Full-time
Added 3 hours ago
Events Marketing Manager
Wagepoint
Remote, Canada
$85,000 to $95,000 CAD / year
Full-time · Remote
We're looking for a talented Events Marketing Manager who enjoys tackling hard problems and wants to create meaningful impact for small businesses across Canada. In this role, you'll own…
Added 4 hours ago
Fleet Coordinator
Alberta Health Services
Olds, AB
Temporary
…to the success of this pilot project as we expand our VESST program to support operational readiness through program coordination, logistics planning, inventory oversight, stakeholder…
Added 5 hours ago
Accounting Manager
DMC Recruitment Group
Vancouver, BC
Full-time
The Accounting Manager reports to the Director of Finance and leads and develops the Financial Reporting team. This role owns key financial reporting, budgeting, forecasting, compliance,…
Added 6 hours ago
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 6 hours ago
Inventory Coordinator – Courtenay
GARDENWORKS Canada
Courtenay, BC
Full-time
Verifying physical deliveries against packing slips and POs, and flagging any discrepancies, shortages, or damages to the relevant department manager
Added 7 hours ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 8 hours ago
Environment Specialist - Part Time (24 hours/week), 18 month contract
Canada Packers Inc.
Landmark, MB
Part-time
Coordination of Manure Management Program – including vendor management, biosecurity, PO and invoice management, permits.
Added 8 hours ago
Facilities Manager (Repair and Maintenance Technicians)
Fitness World Canada
Vancouver, BC
Full-time
As our Repair & Maintenance Technician Manager, you'll be a true player-coach: on the floor doing the repairs yourself and building a team of R&M Technicians who take real pride in their…
Added 8 hours ago
Real Estate Project Coordinator
JYSK Canada
Coquitlam, BC
$58,000 to $65,000 CAD / year
Full-time
Track equipment deliveries and coordinate vendor schedules for site installations.
Added 8 hours ago
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Quebec, QC
Full-time
Added 8 hours ago
Retail Assistant Store Manager-SQUARE ONE SHOPPING CENTRE
Bath & Body Works
Mississauga, ON
$27.25 to $34.25 USD / hour
Full-time
Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance…
Added 8 hours ago
Real Estate Project Coordinator
JYSK Canada
Coquitlam, BC
$58,000 to $65,000 CAD / year
Full-time
Track equipment deliveries and coordinate vendor schedules for site installations.
Added 9 hours ago
Manager, Enterprise Applications Solutions
Alberta-Pacific Forest Industries Inc.
Boyle, AB
Full-time
Alberta-Pacific Forest Industries Inc. (Al-Pac) is seeking a Manager, Enterprise Applications Solutions to work out of our Mill Site location. The successful candidate will be responsible…
Added 9 hours ago
Maintenance Planner (Administrator)
Dexterra
Edmonton, AB
Up to $28 CAD / hour
Full-time
Assist with planning and coordinating routine inspections, preventive maintenance, repairs, vendor visits, and contractor support as directed by the Maintenance Manager.
Added 10 hours ago
Environmental Services Manager , Senior Living
Compass Group Canada
Leamington, ON
Full-time
Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
Added 10 hours ago
Senior Manager, Maintenance
Coca-Cola Canada Bottling Limited
Brampton, ON
Full-time
The Senior Maintenance Manager is responsible for leading all maintenance, reliability, utilities, asset care, and technical services functions for the Brampton Manufacturing Facility, the…
Added 10 hours ago
Alumni Program Manager, Toronto Raptors
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
Full-time
The Toronto Raptors are seeking an experienced and relationship-driven Alumni Program Manager to develop, lead and grow the Toronto Raptors’ Alumni Program. This role will be responsible…
Added 10 hours ago
Merchandising Associate Part Time - TORONTO LEASIDE
The Home Depot Canada
Toronto, ON
Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 11 hours ago
Lead, QA
Kinross Gold Corporation
Red Lake, ON
Full-time
…equipment and materials, including Factory Acceptance Tests (FATs), vendor and shop inspections, inspector reporting, deficiency management and coordination with engineering, supply chain,…

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

Manage candidate support responses and escalations, process designation and compliance-related cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve processes through automation, self-service, and digitization.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought, along with sound judgment in handling complex cases and escalations. Candidates should have strong operational systems skills and professional French and English communication abilities; experience with licensing exams, vendors, AI tools, team mentoring, or process and platform development is an advantage.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Employee Resource Groups
Paid Volunteer Days
Matched Charitable Donations
Training And Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Financial Services Training
Client Service Administration
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-And-Proper Reviews
Exception Requests
Refunds
Candidate Records
Licensing Exams
Exam Operations
Vendor Coordination
Escalation Management
Regulatory Environment
Service Level Requirements
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Artificial Intelligence
Automation
Self-Service
Digitization
Lean Processes
CRM
Platform Development
System Integration
Testing

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