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Added 8 mins ago
Permanent Sales Associate (Devonshire Mall)
Knix
Windsor, ON
$17.95 CAD / hour
Part-time
Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program
Added 22 mins ago
Full Time 310T Bus Mechanic, Fleet - Kitchener, ON
Transdev Ontario Manitoba
Kitchener, ON
$74,880 to $85,280 CAD / year
Full-time
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
Added 22 mins ago
Support Pharmacist (Ottawa, Kanata, Nepean)
Metro Inc.
Ottawa, ON · Kanata, ON
Part-time
Supervise the pharmacy department in the absence of the Pharmacy Manager
Added 22 mins ago
DZ Driver/Inside Sales Representative
Messer Americas
Cambridge, ON
Full-time
Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
Added 22 mins ago
Dietary Aide
AgeCare
Hamilton, ON · Regina, SK
Part-time
As a Dietary Aide at AgeCare, reporting to the Director or Dietary Manager, you will play a key role in ensuring our residents enjoy a pleasant dining experience. You will assist with the…
Added 22 mins ago
Operations Lead - Full Time
Sephora
Edmonton, AB
$20 to $23.55 CAD / hour
Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 36 mins ago
Permanent Sales Associate (Devonshire Mall)
Knix
Windsor, ON
$17.95 CAD / hour
Full-time
Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program
Added 36 mins ago
IT Manager/ Prophet 21 BSA
ESBE Scientific
Toronto, ON · Greater Toronto Area, Canada
Full-time
…performance bonus. ESBE offers group benefits, a retirement savings program and professional development support, subject to plan terms and…
Added 36 mins ago
Senior Analyst, Product Enablement (Governance and GTM Strategy)
Payments Canada
ON · Ontario, Canada
Full-time
Reports to: Manager, Product Enablement Governance
Added 37 mins ago
Customer Service Representative, Winnipeg
Propel Holdings
Winnipeg, MB
Full-time
You are a talented professional looking for a career, not a job. Reporting to the Manager, Operations, you are responsible for assisting customers with online loan applications and the…
Added 37 mins ago
Programmer Analyst
Magna International
St. Thomas, ON
$84,000 to $100,000 CAD / year
Full-time
…total compensation package, such as the Continuous Improvement Program, GRRSP Matching, MBC Program, and other variable…
Added 37 mins ago
Assistant Project Manager
Colliers Project Leaders
Burlington, ON · Mississauga, ON
Full-time
We are looking for an Assistant Project Manager to join our team based in Southern Ontario!
Added 37 mins ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
From $21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 51 mins ago
Checker Dispatcher - London, ON
Transdev Ontario Manitoba
London, ON
Part-time
Reporting to Operations Manager, Dispatchers are responsible for providing a high degree of customer service while coordinating bookings. They identify customer needs, clarify information,…
Added 51 mins ago
Gestionnaire de l’Entretien Ménager / Cleaning Manager
CBRE
Longueuil, QC
Full-time
As a CBRE Cleaning Manager, you will be responsible for the implementation of the strategic direction for onsite cleaning operations. This job is part of the Cleaning Services function.…
Added 51 mins ago
Senior Industrial Electrician
ATS Industrial Automation
Cambridge, ON
Full-time
Able to lead a team and push medium to large projects, or program cell/station with medium to high complexity successfully to completion.
Added 51 mins ago
Registered Practical Nurse - Part Time
Responsive Group Inc.
Windsor, ON
Part-time · Temporary
The Registered Practical Nurse (RPN) reports to the Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person-centred care. The RPN coordinates…
Added 51 mins ago
Branch Administrator - Toronto Downtown
TK Elevator
Toronto, ON
Full-time
…qualifications. All final hiring decisions are made by either the hiring manager or the recruitment…
Added 52 mins ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Halifax, NS
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 52 mins ago
Meat & Seafood - Cutter Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Halifax, NS
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 1 hour ago
Optical Dispenser | Castle Towers
Bupa
Area D (Elaho/Garibaldi), British Columbia
Support Store Manager and State Manager with other activities as required.
Added 1 hour ago
Senior Manager, Campaign Management
eSentire
Canada
Full-time
The Senior Campaigns Marketing Manager is a senior individual contributor who owns eSentire's prospect campaigns from ideation through execution and reporting. You are the coordinating…
Added 1 hour ago
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Canada
Full-time
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 1 hour ago
Technical Marketing & Training Coordinator
Home Hardware Stores Limited
Burford, ON
Contract
…management. Led by the Marketing, Product & Dealer Support Manager, this opportunity suits someone with strong marketing and training experience with attention to detail and super star…
Added 1 hour ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply About employer

More about this job

Responsibilities

Manage candidate support requests and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalations and complex rules, proficient with case-management and office tools, and able to communicate professionally in French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Process Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Employee Resource Groups
Paid Volunteer Days
Matched Charitable Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Financial Services Training
Operations Coordination
Client Service Administration
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-and-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Vendor Coordination
Escalation Management
Regulatory Environment
Case Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Artificial Intelligence
Process Improvement
Automation
Self-Service
Digitization
Lean Processes
CRM
Service Level Requirements

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