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Added 6 mins ago
Director, Merchandising
sephora.com
Toronto, ON
Full-time
…growth strategies, managing brand partnerships, identifying new business and assortment opportunities, and driving profitable sales growth across Sephora Canada's omni-channel…
Added 6 mins ago
Interim Lead
sephora.com
Saskatoon, SK
$20 to $23.55 CAD / hour
Full-time
…individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or…
Added 20 mins ago
Senior Manager, Technology Risk & Controls
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Toronto, ON
Full-time
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By…
Added 20 mins ago
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Full-time
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Added 20 mins ago
Organizational Change Management Consultant Intern (January 2027 - 4 Months - Ottawa)
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IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many…
Added 20 mins ago
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Added 20 mins ago
Mobile Mortgage Advisor (Richmond Hill, Aurora, Newmarket, Scarborough, Markham, ON) - Mandarin/Cantonese speaking - 100% Commission
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Added 20 mins ago
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Director, Non-retail and International FIU
Royal Bank of Canada
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Added 36 mins ago
Associate Director, AI Products Development Lead
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Added 50 mins ago
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Added 50 mins ago
Inventory - Field Data Collector
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Inventory - Field Data Collector
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We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to…
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Vulnerability Management Engineer
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$60 to $80 CAD / hour
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Investigate findings beyond the initial scan output to determine exploitability, severity, business impact, and remediation priority.
Added 1 hour ago
Technical Associate I
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Mississauga, ON
$41,900 to $54,912 CAD / year
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…needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands…
Added 1 hour ago
Programme LEAP hiver 2027, Stagiaire - Finances commerciales | Winter 2027 LEAP Intern - Commercial Finance
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Added 1 hour ago
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Added 1 hour ago
Stage LEAP Hiver 2027 – Médias sociaux et gestion de communauté | Winter 2027 LEAP Intern - Social Media & Community Management
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Added 1 hour ago
Channel Manager, IT
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Added 1 hour ago
Wireless Sales Consultant
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Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply About employer

More about this job

Responsibilities

Manage candidate support requests and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalations and complex rules, proficient with case-management and office tools, and able to communicate professionally in French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Process Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Employee Resource Groups
Paid Volunteer Days
Matched Charitable Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Financial Services Training
Operations Coordination
Client Service Administration
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-and-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Vendor Coordination
Escalation Management
Regulatory Environment
Case Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Artificial Intelligence
Process Improvement
Automation
Self-Service
Digitization
Lean Processes
CRM
Service Level Requirements

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