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Added 4 mins ago
Shelter Worker
Options Community Services
Surrey, BC
$27.53 to $31.57 CAD / hour
Full-time
Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early…
Added 4 mins ago
Shelter Worker
Options Community Services
Surrey, BC
$27.53 to $31.57 CAD / hour
Full-time
Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early…
Added 4 mins ago
Shelter Worker
Options Community Services
Surrey, BC
$27.53 to $31.57 CAD / hour
Part-time
Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early…
Added 4 mins ago
Team Leader
YBC
Prince George, BC
Up to $27.36 CAD / hour
Part-time
As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues,…
Added 4 mins ago
Case Manager
YBC
Vancouver, BC
$58,376.41 to $63,245 CAD / year
Full-time
As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues,…
Added 4 mins ago
Grocery Store Manager
Co-op
Raymore, SK
Full-time
Last Mountain Co-op is hiring a Grocery Store Manager on a full-time permanent basis at our Grocery Store based in Punnichy SK.
Added 18 mins ago
Donation Driver
Roman Catholic Diocese of Hamilton, Ontario
Hamilton, ON
Internship
…Chef and in collaboration with the Donor & Volunteer Relations Manager and the Hospitality…
Added 18 mins ago
Team Manager, Disability Management Services Office
Canada Life
London, ON
Full-time
We are looking to hire a Team Manager in the London Disability Management Services Office.
Added 18 mins ago
Product Support Representative - Parts
Inland Truck & Equipment
Estevan, SK
Full-time
Provide value added services with consistent customer visits
Added 18 mins ago
Licensed Practical Nurse (LPN) -Home Care Nursing Services St Boniface - Repost
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
Full-time
Site: WRHA Community Health Services - Access St. Boniface
Added 18 mins ago
Supportive Housing Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
The Supportive Housing Worker will be responsible for implementing the programs and services that are a part of the supportive housing program in accordance with the program plan,…
Added 18 mins ago
Licensed Practical Nurse (LPN) - Home Care Nursing Services St Boniface - Repost
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB
Full-time
Site: WRHA Community Health Services - Access St. Boniface
Added 18 mins ago
Client Advisor
RBC
Powerview-Pine Falls, MB
Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 34 mins ago
Photo Lab / Casual
London Drugs Limited
Vancouver, BC
$18.25 to $21.58 CAD / hour
Other
Maintaining equipment under the direction of the Photo Lab Manager.
Added 34 mins ago
Senior Programmer Analyst (24 Month Contract)
Doctors of BC
Vancouver, BC · BC
Full-time
Reporting to the Manager, Business Applications, the Senior Programmer Analyst is responsible for designing, developing, maintaining, and modernizing enterprise business applications,…
Added 48 mins ago
Registered Practical Nurse, PASS (Temporary, Part-Time)
Northumberland Hills Hospital
Cobourg, ON
Part-time
Reporting to the Patient Care Manager – as a member of the multi-disciplinary team, the RPN uses the nursing process to provide care to a patient or group of patients as assigned.
Added 48 mins ago
Administrative Assistant - Fitness, Sports and Recreation-EN
Canadian Forces Morale and Welfare Services
Cold Lake, AB
$22.2 to $24.96 CAD / hour
Full-time
Under the direction of the Community Recreation Manager, the Administrative Assistant – Fitness, Sports and Recreation assists with the organization of administration support for the…
Added 48 mins ago
Project Manager I, Project Management Office, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
…responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.…
Added 48 mins ago
Client Solution Manager - Surety
Gallagher
Kelowna, BC
$51,500 to $100,500 USD / year
Full-time
Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence…
Added 1 hour ago
Area Parts & Service Manager - Quebec Zone
Toyota Canada Inc.
Brossard, QC
Full-time
…is a permanent, full-time opportunity and will report to the Manager, Parts and Service. The selected candidate will communicate, process, information and policies between TCI and various…
Added 1 hour ago
Education Assistant - School and Student Support A - Lord Strathcona Elementary
Vancouver School Board
Vancouver, BC
Full-time
…as essential to excellence. The distinct makeup of the VSB community strives to support the inclusion of all voices. You may wish to share some lived experiences that demonstrate your…
Added 1 hour ago
Maintenance Tech I - Technicien(ne) de maintenance Ilities I
TD SYNNEX
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Full-time
Assist with coordination of Maintenance Manager responsibilities.
Added 1 hour ago
Facilities Manager
HighView Partners
Vaughan, ON
Full-time
Our client is a well-established non-profit organization providing residential and community-based services across the GTA. They are seeking an experienced Facilities Manager to lead…
Added 1 hour ago
Project Manager (Substations)
Valard Construction
Calgary, AB
Full-time
Our Substations group is currently looking to add a Project Manager to our growing team, based in either Calgary, AB or Markham, ON.
Added 1 hour ago
Project Manager (Substations)
Valard Construction
Markham, ON
Full-time
Our Substations group is currently looking to add a Project Manager to our growing team, based in either Calgary, AB or Markham, ON.

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply About employer

More about this job

Responsibilities

Manage candidate support requests and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalations and complex rules, proficient with case-management and office tools, and able to communicate professionally in French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Process Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Employee Resource Groups
Paid Volunteer Days
Matched Charitable Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Financial Services Training
Operations Coordination
Client Service Administration
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-and-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Vendor Coordination
Escalation Management
Regulatory Environment
Case Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Artificial Intelligence
Process Improvement
Automation
Self-Service
Digitization
Lean Processes
CRM
Service Level Requirements

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