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Added 1 min ago
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Logistics Coordinator
Supership
Toronto, ON
- Full-time
Join our operations team as a Logistics Coordinator to manage supply chain operations and ensure timely delivery of goods.
Added 1 min ago
SF
Administrative Coordinator
Safe Fleet
Oshawa, ON
- Full-time
…1952, Kerr Industries has a strong North American presence with operations located in Texas, Chicago, Michigan and Oshawa. We want motivated, ambitious people who put the needs of our…
Added 1 min ago
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Junior Business Data Analyst - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
Exposure to energy-market operations, settlements, accounting, sales, and trading.
Added 15 mins ago
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Coordinator, EMS Business Standards and Operations Support
Alberta Health Services
Coaldale, AB
- Temporary
…aeromedical response, and specialized clinical programs. As the Fleet Coordinator, you will play a key role in supporting Alberta’s Emergency Medical Services by coordinating the Vehicle…
Added 15 mins ago
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Coordinator, EMS Business Standards and Operations Support
Alberta Health Services
Camrose, AB
- Temporary
…aeromedical response, and specialized clinical programs. As the Fleet Coordinator, you will play a key role in supporting Alberta’s Emergency Medical Services by coordinating the Vehicle…
Added 17 mins ago
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Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
- Full-time
Collaborate closely with field teams and operations staff
Added 17 mins ago
TS
Toy Mountain Supervisor
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Full-time
Operationalize the Ottawa Toy Mountain work plan and provide overall supervision to the day-to-day operations of the campaign ensuring its annual objectives are met.
Added 17 mins ago
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Carrier Sales Coordinator - Winnipeg
Bison Transport Inc.
Winnipeg, MB
- Full-time
As a Carrier Sales Coordinator, you will play a crucial role in our operations by sourcing and securing reliable carriers to meet our clients' transportation needs. You will be responsible…
Added 1 hour ago
WP
Ticketing Services & Entertainment Coordinator
Westerner Park
Red Deer, AB
- Full-time
Westerner Park is seeking a full-time Ticketing Services & Entertainment Coordinator to join our dynamic team. The Ticketing Services & Entertainment Coordinator is responsible for…
Added 1 hour ago
KC
Engagement Analyst (12 Month Contract)
KPMG Canada
Toronto, ON
- Full-time
…on a 12-month contract. In this role, you will support Law leadership in achieving key business and financial objectives through engagement analysis, billing operations, financial…
Added 1 hour ago
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Retail Store Coordinator Full Time Winners - Brentwood Commons
The TJX Companies, Inc.
Lloydminster, AB
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 2 hours ago
AH
Assistant Head Nurse - Patient Care Coordinator
Alberta Health Services
Wetaskiwin, AB
- Part-time
Reporting to the Director of the Wetaskiwin Hospital the Patient Care Coordinator will provide overall site support at the Hospital during off hours and weekends including but not limited…
Added 2 hours ago
AH
Fleet Coordinator
Alberta Health Services
Medicine Hat, AB
- Temporary
…aeromedical response, and specialized clinical programs. As the Fleet Coordinator, you will play a key role in supporting Alberta’s Emergency Medical Services by coordinating the Vehicle…
Added 2 hours ago
EC
Gréeur (Rigger)- temps partiel
Encore Canada
Montreal, QC
- Part-time
…ENCORE/property guidelines and SOP’s. Reports to Lead Rigger or Rigging Coordinator or local operations…
Added 2 hours ago
Recreation Coordinator
Regional Municipality of Wood Buffalo
Fort Chipewyan, AB
Department/ Branch: Indigenous & Rural Relations, Rural Operations - Fort Chipewyan
Added 2 hours ago
Community Investment Coordinator
Regional Municipality of Wood Buffalo
Fort McMurray, AB
Under general supervision, the Community Investment Coordinator compiles, does research, organizes, and analyzes financial information submitted by funded community organizations, and…
Added 3 hours ago
PS
Project Manager
Pier Solutions
Saskatoon, SK
- Full-time
Reporting to the Director of Operations, your responsibilities may include the following:
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Nurse B - Unit Coordinator
HealthCareersInSask.ca
Cabri, SK
- Full-time
…Health Authority as well as responsible for ensuring day to day operations and resident flow of the Long Term Care Facility in conjunction with the Facility Manager. The role is responsible…
Added 4 hours ago
Shop Supervisor
Boart Longyear
Saskatoon, SK
…Supervisor is responsible for overseeing and ensuring the efficient operations of facilities and equipment, including managing staff, scheduling work, and ensuring safety…
Added 5 hours ago
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Saskatchewan Soccer Association - PPL Manager and SSA Operations Coordinator
Sask Sport
Regina, SK
- Full-time
Saskatchewan Soccer Association – PPL Manager and SSA Operations Coordinator
Added 5 hours ago
FH
Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS)
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…person centered and recovery oriented care, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff…
Added 5 hours ago
PC
Maintenance Coordinator / Coordonnateur maintenance
Parkland Corporation
Montreal, QC
- Full-time
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…
Added 5 hours ago
Project Coordinator
Konrad
Toronto, ON
…coordination capacity across client engagements. As a Project Coordinator, you excel at orchestrating cross-functional teams to deliver impactful solutions, while contributing to how…
Added 6 hours ago
WI
Project Coordinator
Western Integrated Ltd.
Burnaby, BC
- Full-time
We are seeking a professional, organized, and detail-oriented Project Coordinator to support the successful delivery of electrical projects. As a key member of the project team, the Project…
Added 6 hours ago
IL
Air Import Coordinator
ITN Logistics
Mississauga, ON
- $60,000 to $63,000 CAD / year
- Full-time
Role Description The Air Import Coordinator is a full-time, on-site role based in Mississauga, ON. This position is responsible for managing daily air import operations, including…

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

$45,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

Manage candidate support requests and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalations and complex rules, proficient with case-management and office tools, and able to communicate professionally in French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Process Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Employee Resource Groups
Paid Volunteer Days
Matched Charitable Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Financial Services Training
Operations Coordination
Client Service Administration
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-and-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Vendor Coordination
Escalation Management
Regulatory Environment
Case Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Artificial Intelligence
Process Improvement
Automation
Self-Service
Digitization
Lean Processes
CRM
Service Level Requirements

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