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Added 1 min ago
RG
Food Service Supervisor / Environmental Service Supervisor
Responsive Group Inc.
Windsor, ON
- Full-time
Provide leadership in all aspects of the dietary operation within established legislative standards and professional standards. Effectively manages human, material, and fiscal resources.…
Added 3 hours ago
WP
Project Manager, Minerals & Metals (Intermediate)
Wood PLC
Saskatoon, SK
- Full-time
Wood is currently recruiting for a Project Manager to join our Minerals & Metals office in Saskatoon, SK
Added 4 hours ago
KC
Executive Assistant Manager
Kim Cosic Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This is a real leadership role at a firm that's building something. You'll manage a team of EAs (you must have had had at least 3 EA's reporting to you directly in the past) and carry your…
Added 4 hours ago
V
Regional Sales Manager - Western Canada
VIVOTEK
Richmond Hill, ON
- Full-time
I’m hiring: Regional Sales Manager, Western Canada
Added 5 hours ago
W
Study Manager (M&M)
Wood
Vancouver, BC
- $170,000 to $200,000 CAD / year
- Full-time
Wood Minerals and Metals business currently has an exciting opportunity for a talented Study Manager with superior mining pre-feasibility and feasibility experience, strong leadership…
Added 5 hours ago
C
Part-Time Key Holder - Claire's Sherwood Park
Claire's
Sherwood Park, AB
- $16 USD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 6 hours ago
RG
Maintenance Planner/ Stores Supervisor
ROCKWOOL Group
Grand Forks, BC
- Full-time
The Maintenance Planner/ Stores Supervisor will report to the Maintenance Manager and has two direct reports.
Added 7 hours ago
P
Territory Sales Manager
PPG
Delta, BC
- Full-time
As a Territory Sales Manager, you will be responsible for developing profitable new business within the Automotive Refinish Collision segment for PPG. you will play a critical role in…
Added 7 hours ago
P
Sales Manager (Western Canada)
PPG
Mississauga, ON
- Full-time
The Sales Manager drives sales growth, profitability, and team development within their designated region (Western Canada). You will lead a high-performing team of Refinish Collision…
Added 7 hours ago
MG
Pharmacist
Michael Garron Hospital
Toronto, ON
- Temporary
External continuing education programs, including organizing or giving presentations on request.
Added 8 hours ago
EP
Resident Manager
Edison Properties Winnipeg
Winnipeg, MB
- Full-time
…penthouse suites in the Winnipeg market. We have a strong belief in giving back to our community and take pride in providing quality customer service based on a foundation of integrity and…
Added 9 hours ago
HR
Senior Quantity Surveyor - Ontario Line Project
Hitachi Rail
Toronto, ON
- Full-time
Act with the Construction manager during the preparation of claims and variations, giving in return the economical evaluation of the related activities (priced BOM)
Added 9 hours ago
SC
shift supervisor - Store# 84958, TAUNTON GARDENS
Starbucks Coffee Company
Whitby, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 9 hours ago
SC
Manager, Marketing
Sports Careers
Vancouver, BC
- Full-time
Position: Manager, Marketing (Vancouver Warriors, Rogers Arena, Community)
Added 9 hours ago
D
Account Manager
DEPT®
Toronto, ON
- $60,000 to $70,000 CAD / year
- Contract
Internally, this role is titled Senior Account Executive, but we’re advertising it as Account Manager to reflect the more commonly used job title.
Added 10 hours ago
SC
shift supervisor - Store# 82564, 350 BAY STREET
Starbucks Coffee Company
Toronto, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 11 hours ago
T
Senior Audit Group Manager, Financial Crimes COE(1011)
TD
Toronto, ON
- Full-time
As a Senior Audit Group Manager, you’ll develop and lead a team of audit professionals for supervising, planning and executing complex audits and projects for multiple business groups. You…
Added 11 hours ago
BP
Front End Lead
Bass Pro Shops
Nanaimo, BC
- Full-time
Provide supervision and leadership to the team members of the department, in partnership with the manager
Added 12 hours ago
DF
Store Manager | City Place
Decisive Farming by TELUS Agriculture
Winnipeg, MB
- Full-time
Looking for a career, not just a job? Does the idea of business leadership and community involvement excite you? Are you a natural-born trailblazer with a competitive spirit who loves to…
Added 12 hours ago
BP
Fly Fishing Team Lead
Bass Pro Shops
Delta, BC · Vancouver, BC
- Full-time
Provide supervision and leadership to the team members of the department, in partnership with the manager
Added 14 hours ago
WC
(CAN) Manager, Specialty Compliance and Ethics - IF– Level II Testing & Monitoring
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Manager, Specialty Compliance and Ethics - Level II Testing & Monitoring executes risk-based compliance reviews and drives continuous improvement across the…
Added 14 hours ago
CG
Foreperson
Centron Group
Calgary, AB
- Full-time
Working closely with the Superintendent, Project Manager, Trade Contractors, Consultants, Inspectors, and Regulatory Agencies to prepare and execute project plans and specifications and…
Added 14 hours ago
YO
Advancement Manager
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
This role is responsible for managing a portfolio of mid-level donors while leading annual giving efforts and key fundraising initiatives. The Advancement Manager brings a…
Added 16 hours ago
B
Assistant Manager, Road Assist Fleet
BCAA
Burnaby, BC
- Full-time
…E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC…
Added 16 hours ago
E
Senior Mechanical Engineer
Enbridge
Sarnia, ON · Regina, SK · Fort McMurray, AB · Edmonton, AB · Calgary, AB
- Full-time
In this role, you will provide mechanical engineering expertise and leadership across a portfolio of Liquids Pipelines projects in Canada and the United States. You will guide project…

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

$45,000 to $55,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Apply About employer

More about this job

Responsibilities

Manage candidate support requests and escalations, process designation and regulatory cases, and coordinate exam operations with delivery vendors. Maintain operational records and follow-ups while identifying opportunities to improve, automate, and digitize processes.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalations and complex rules, proficient with case-management and office tools, and able to communicate professionally in French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Process Automation
Customer Service
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
French-English Communication

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Employee Resource Groups
Paid Volunteer Days
Matched Charitable Donations
Training and Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Financial Services Training
Operations Coordination
Client Service Administration
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-and-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Vendor Coordination
Escalation Management
Regulatory Environment
Case Management
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Artificial Intelligence
Process Improvement
Automation
Self-Service
Digitization
Lean Processes
CRM
Service Level Requirements

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