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Added 4 mins ago
VC
Senior Account Director
Veritas Communications
Lasalle, ON
- Full-time
Influencer, Creator & Content Program Leadership
Added 4 mins ago
O-
Manager, Finance and Operations
OBSI - Ombudsman for Banking Services and Investments
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Reporting to the Director, Finance and Operations, the Manager will lead day-to-day financial operations and take a hands-on role in financial reporting, budgeting, forecasting and…
Added 4 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 6 mins ago
GD
Manager, Infrastructure and Cloud Services
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
The Manager, Infrastructure and Cloud Services is accountable for the reliability, security, modernization, and operational delivery of General Dynamics Mission Systems core technology…
Added 50 mins ago
AI
Manager, Construction
Alectra Inc.
Woodbridge, ON
- Full-time
Participate in and promote Alectra’s Safety Management System (SMS) program
Added 50 mins ago
TO
310T Licensed Mechanic - Kingston, ON
Transdev Ontario Manitoba
Kingston, ON
- Full-time
We provide a complimentary Uniform Program with dry cleaning
Added 50 mins ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
The HES Manager supports Health, Environment & Safety programs across Sunoco’s Canadian East Region operations. This role works closely with site leadership, unionized employees, and Joint…
Added 50 mins ago
N
Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
The Manufacturing & Distribution Manager will oversee approximately 40-50 employees
Added 1 hour ago
EG
Project Manager - Bridges
Egis Group
Vancouver, BC · Ottawa, Ontario
- $80,000 to $120,000 CAD / year
- Full-time
Project Manager - Bridges is responsible for leading bridge engineering assignments in Ottawa, Ontario, Canada, overseeing the planning, coordination, and delivery of bridge design and…
Added 1 hour ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
The HES Manager supports Health, Environment & Safety programs across Sunoco’s Canadian East Region operations. This role works closely with site leadership, unionized employees, and Joint…
Added 2 hours ago
D
Vice President (Manager), M&A Corporate Finance
Deloitte
Toronto, ON
- Full-time
The salary range for this position is $86,000 - $144,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries…
Added 2 hours ago
FB
Assistant Meat Manager
Farm Boy Inc.
Richmond Hill, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 2 hours ago
CC
Regional EHS&S Manager
CRH Canada
Balzac, AB
- Full-time
…complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your…
Added 2 hours ago
CC
Finance Manager - Customer Finance
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
We are seeking a strategic and commercially minded Finance Manager to serve as the financial lead for a portfolio of retail customers. In this role, you will partner closely with Sales…
Added 2 hours ago
D
Manager, Delivery - Digital & Data
Dormez-vous
Montreal, QC
- Full-time
Sleep Country Canada is looking for a Delivery Manager, Digital & Data to play a critical role in driving the successful end-to-end delivery of digital and data initiatives. This role…
Added 2 hours ago
S
Outbound Warehouse Supervisor
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
· Distribute, analyze and work with team members on incentive program
Added 3 hours ago
S
JS-U26-57 Youth Worker
Springboard
Toronto, ON
- Contract
…partnerships between our clients and their community. Springboard's program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The…
Added 3 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 3 hours ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Employee Wellness Matters – Peer Support Team, Wellness Committee, Free, confidential Employee Assistance Program (EAP) for employees and their families.
Added 3 hours ago
T
Sr Sales & Partner Manager (Canada)
TruStage
ON · Ontario, Canada
- Full-time
Added 3 hours ago
M
Mental Health Coordinator - Canada | 12 Month Contract
Movember
Toronto, ON
- Full-time
You’ll report to the Director, Mental Health, Canada, and work closely with the Senior Manager and Program Manager, as well as cross-functional teams across Fundraising, Marketing and…
Added 3 hours ago
S
Talent and Business Operations Manager, Stores
sephora.com
Kitchener, ON
- Full-time
As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you’ll oversee staffing and…
Added 4 hours ago
Human Resources Business Partner Talent Acquisition
Region of Waterloo
Cambridge, ON
Create an agile and responsive recruitment approach that enhances both the candidate and hiring manager experience throughout the hiring process.
Added 4 hours ago
KD
Représentant, Ventes de territoire | Territory Sales Representative
Keurig Dr Pepper
Laval, QC
- Full-time
…match, tuition reimbursement, employee and family assistance program, and coffee…
Added 4 hours ago
S
Stage Experience Lead - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
…Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and…

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

$45,000 to $55,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

Coordinate client service administration, candidate escalations, designation applications and renewals, exam operations, vendor activity, and related operational records. Identify process gaps and opportunities for automation, digitization, self-service, and other improvements while supporting reliable service delivery.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalated complaints and complex rules, have strong operational systems skills, and communicate professionally in both French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Microsoft Office
Salesforce
Zendesk
SharePoint
Microsoft Copilot
French-English Bilingual Communication
AI Output Verification
Lean Processes

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Paid Volunteer Days
Matched Charitable Donations
Training And Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Financial Services Training
Client Service Administration
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-And-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Escalation Management
Vendor Coordination
Audit Activity
Process Improvement
Automation
Self-Service
Digitization
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Regulatory Environment
Licensure Exams
Service Level Requirements
Lean Processes
CRM Management
System Testing

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