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Added 27 mins ago
F
Product Manager - Molecular Pathology and Cytogenetics
FroggaBio
ON · Ontario, Canada
- Full-time
Bilingual, fluency in both French and English is an asset.
Added 1 hour ago
B
Salesforce Developer
Brunel
Quebec, QC
- $100,000 to $125,000 CAD / year
- Full-time
Salesforce Certified Platform Developer II or Application Architect.
Added 1 hour ago
WK
Sales Representative
Wolters Kluwer
Toronto, ON · CAN - North York
- Full-time
Bilingual French/English language fluency (Native or professional business level)
Added 2 hours ago
C
Project Manager - Survey / GIS - Anywhere in Canada
Cansel
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Proficiency in project management tools (e.g., MS Project, SmartSheet, Salesforce).
Added 6 hours ago
SP
Bilingual Customer Success Manager (French/English)
Salesforce Partner Canada
Montreal, QC
- Full-time
…compliance, and improved customer and member outcomes through the Salesforce platform. Direct experience with Financial Services Cloud is…
Added 17 hours ago
VF
Event Marketing Specialist, Contract
Volkswagen Financial Services
Pickering, ON
- Contract
Fluently bilingual in French and English written and spoken
Added 19 hours ago
W
Technical Sales Representative- Bearings, Power Transmission
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ON · Stoney Creek, ON
- Full-time
Strong understanding of Microsoft Software and Salesforce (CRM)
Added 19 hours ago
CL
Distribution Digital Support Specialist (Bilingual)
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Winnipeg, MB
- Full-time
…audience, and learn and understand our Canada Life tailored Salesforce…
Added 20 hours ago
Event Marketing Specialist, Contract
Volkswagen AG
ON · Pickering, ON
Fluently bilingual in French and English written and spoken
Added 1 day ago
AI
Sales Executive (Bilingual French/English)
ARxIUM INC
Montreal, QC
- $60,000 to $80,000 CAD / year
- Full-time
Experience with Microsoft Dynamics, Salesforce, or other CRM platform
Added 3 days ago
S
Project Manager
Stingray
Montreal, QC
- Full-time
Technical Skills: Proficiency with project management software (Smartsheet, Jira, NetSuite) and CRM systems (Salesforce).
Added 3 days ago
PC
Managed Services, Service Delivery Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As a Managed Services, Service Delivery Manager (Bilingual FR/EN), unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will be…
Added 3 days ago
PC
Managed Services, Service Delivery Manager (Bilingual FR/EN)
PwC Canada
Quebec, QC
- Full-time
As a Managed Services, Service Delivery Manager (Bilingual FR/EN), unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will be…
Added 3 days ago
SMB Sales Professional
Purolator
ON · Mississauga, ON
Bilingual proficiency in English and French is required.
Added 3 days ago
MB
Senior Business Applications Developer/ développeur principal, applications d’affaires,
Maison Birks
Montreal, QC
- Full-time
As our Senior Business Applications Developer, you’ll serve as a technical reference for Salesforce Commerce Cloud while designing, building, and supporting applications, automations, and…
Added 3 days ago
A
Sales Development Representative
Amilia
Montreal, QC
- Full-time
Keep Salesforce accurate and up to date, from first touch to handoff
Added 3 days ago
Account Executive, Powerpay (Bilingual English/French)
Dayforce
Calgary, AB · Winnipeg, MB · Ottawa, ON · Toronto, ON · Montreal, QC
Maintain Salesforce as the source of truth for all customer opportunities and commercial activity.
Added 3 days ago
P
Managed Services, Service Delivery Manager (Bilingual FR/EN)
PwC
Montreal, QC · Quebec, QC
- Full-time
As a Managed Services, Service Delivery Manager (Bilingual FR/EN), unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. You will be…
Added 4 days ago
U
Territory Development Manager – Unilever Food Service
Unilever
Montreal, QC
- Full-time
Added 4 days ago
OA
Paid Search & Social Specialist
Operatic Agency
Hamilton, ON
- $80,000 to $90,000 CAD / year
- Full-time
Experience executing bilingual English/French campaigns or Quebec-specific media activations.
Added 4 days ago
Outside Sales Representative (Packaging & Facility Solutions)
Imperial Brady
Montreal, QC · Saint-Laurent, QC
…Management, sourcing products, customer data base management (SalesForce), daily sales report analysis and order management…
Added 4 days ago
T
Sr Sales & Partner Manager (Canada)
TruStage
ON · Ontario, Canada
- Full-time
Track activities executed in SalesForce to provide data on results and the value of the relationship
Added 4 days ago
Bilingual Business Development Representative II (French & English)
Dayforce
Canada
Experience using Software Sales tech stack like: Salesforce, LinkedIn Sales Navigator, ZoomInfo, Outreach, Sendoso, and Vidyard.
Added 4 days ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Prince George, BC
- $52,000 to $59,000 CAD / year
- Full-time
Use Salesforce and analytics/visualization tools to generate actionable insights and recommendations that influence fundraising strategy, resource allocation, and portfolio decisions.…
Added 4 days ago
H
Expert Acceleration & Operations Manager
Haleon
Mississauga, ON
- Full-time
Advanced knowledge of MS Excel, CRM systems (Salesforce) and reporting

Fitch Ratings

Operations Coordinator - Client Service Administration and Process Support - Toronto

Toronto, ON, Canada

$45,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $45,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking an Operations Coordinator – Client Service Administration and Process Support based out of our Toronto office.

About The Team

Working to an experienced Manager, the operations team supports client service administration, designation activity, exam operations, vendor coordination, customer service escalations and process support across multiple operational workstreams. This role will be dynamic, process and solutions driven on a positive, supportive and adaptable team.

How You’ll Make An Impact

Support reliable service delivery by managing responses and escalations from candidates regarding a variety of support on courses and license exams.
Process and track designation applications, renewals, reinstatements, CE audit cases, fit-and-proper reviews, exception requests, refunds, forms and candidate record updates that require manual review and sound judgement.
Coordinate exam operations working with our exam delivery vendor on delivery, support and enquiries.
Maintain accurate documentation, tracking and follow-up for escalations, invoices, vendor updates, audit activity, exception cases and recurring operational processes.
Identify repeatable manual tasks, process gaps and opportunities for automation, self-service, digitization and general process improvements.

You May Be a Good Fit If

You have experience in operations coordination, client service administration, exam administration, education administration, regulatory program delivery or another high-volume administrative environment.
You are comfortable managing escalated complaints and able to understand complex rules that impact decisions and outcomes of cases.
You have strong system skills, including experience with tools such as Salesforce, Zendesk, SharePoint, Microsoft office and Copilot, or similar case management and operational platforms.
You are bilingual and comfortable communicating professionally with candidates, clients and stakeholders in French and English.

What Would Make You Stand Out

Experience working with licensure exam delivery and working in a regulatory environment
Experience coordinating with multiple vendors and internal teams to resolve operational issues, including exam delivery providers, finance, client service, compliance or regulatory stakeholders.
Strong comfort using AI tools such as Copilot, with the ability to verify AI-assisted outputs.
Demonstrated ability to support a cross-trained team model, mentor others, collaborate effectively and work to service level requirements.
Some IT development and understanding of lean processes and platform/CRM build and management (code writing, system connecting and testing).

Why Choose Fitch

Hybrid Work Environment: 3 days per week in the office; 2 days remote
A Culture of Learning & Mobility: Dedicated training, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

FOR TORONTO ONLY: Expected base pay rates for the role will be between $45,000 CAD and $55,000 CAD per year. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

For more information, please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

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More about this job

Responsibilities

Coordinate client service administration, candidate escalations, designation applications and renewals, exam operations, vendor activity, and related operational records. Identify process gaps and opportunities for automation, digitization, self-service, and other improvements while supporting reliable service delivery.

Requirements

Experience in operations coordination, client service, exam or education administration, regulatory program delivery, or another high-volume administrative environment is sought. Candidates should be comfortable handling escalated complaints and complex rules, have strong operational systems skills, and communicate professionally in both French and English.

Skills

Operations Coordination
Client Service Administration
Exam Administration
Case Management
Complaint Escalation
Regulatory Program Delivery
Vendor Coordination
Process Improvement
Microsoft Office
Salesforce
Zendesk
SharePoint
Microsoft Copilot
French-English Bilingual Communication
AI Output Verification
Lean Processes

Benefits

Retirement Planning
Tuition Reimbursement
Healthcare
Parental Leave
Paid Volunteer Days
Matched Charitable Donations
Training And Development
Leadership Development
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Financial Services Training
Client Service Administration
Designation Applications
Renewals
Reinstatements
Continuing Education Audits
Fit-And-Proper Reviews
Exception Requests
Refunds
Candidate Records
Exam Operations
Exam Delivery Vendors
Escalation Management
Vendor Coordination
Audit Activity
Process Improvement
Automation
Self-Service
Digitization
Salesforce
Zendesk
SharePoint
Microsoft Office
Microsoft Copilot
Regulatory Environment
Licensure Exams
Service Level Requirements
Lean Processes
CRM Management
System Testing

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