The Senior Property Manager leads one or more buildings within a Fitzrovia rental community, which may include a mix of Class-A and vintage-style properties as well as residential and commercial components. This role serves as the face of the community and is accountable for delivering a best-in-class experience while maximizing operational excellence, financial performance, asset value, and customer satisfaction. The Senior Property Manager will oversee all aspects of property operations, leasing performance, customer experience, facilities management, capital projects, commercial tenant relations, community engagement, and team development.
At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, making this role well suited to someone ready to roll up their sleeves and wear multiple hats.
As a highly collaborative organization, this role is on-site full-time, Monday to Friday, with flexibility to support resident events, operational priorities and emergencies as required.
This posting is for an existing vacancy. The salary range for this position is $110,000 - $120,000, plus a competitive performance-based annual bonus, based on skills and experience. Our total rewards program also includes paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.
Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team.
Responsibilities:
- Oversee all community operations, including maintenance, capital improvements, lease administration, renewals, collections, service contracts, suite turnover standards and audits of resident files.
- Review and approve resident applications and lease documents.
- Ensure compliance with the Ontario Residential Tenancies Act (RTA), including notices of entry, rent increases, collections and evictions, and oversee Landlord and Tenant Board (LTB) filings, hearings and orders.
- Establish and manage accounts receivable targets, monitoring the delinquency report and taking timely action in accordance with applicable legislation.
- Oversee move-out inspections and damage chargebacks in accordance with the RTA.
- Deliver a 5-star living experience aligned with the building brand, resolving resident concerns promptly and continually looking for ways to enhance community life.
- Handle escalated resident and team member issues with professionalism and lead difficult conversations in a calm and constructive manner.
- Create, review and approve mass and individual resident communications.
- Drive revenue through competitive market analysis and creative marketing programs, and partner with leasing staff on goals, vacancy anticipation and performance to meet leasing targets.
- Own the community budget, forecasting, reporting, expense control and overall financial performance.
- Recruit, coach and lead the full on-site team, including leasing, customer service, concierge, maintenance and management personnel, ensuring Fitzrovia policies and procedures are followed.
- Curate the amenity offering and resident lifestyle programming, including fitness, co-working and social spaces, events and partnerships that build community.
- Oversee building systems, preventive maintenance, life safety and emergency preparedness, including fire safety plans and OHSA compliance.
- Participate in after-hours emergency response as required.
- Manage contractor and vendor performance against established standards.
- Manage and oversee large and complex projects, demonstrating strong decision-making and organizational skills.
- Partner with Asset Management on annual business plans, capital projects, insurance claims and monthly variance reporting.
- Manage commercial tenant relations for any retail and commercial space, including lease administration, CAM recoveries and tenant coordination.
- Champion technology and sustainability, including resident apps, smart access and building systems, and energy and water efficiency.
- Perform other related duties as assigned.
How Success Is Measured:
- Occupancy and leasing velocity against targets, including lease-up milestones where applicable
- Resident retention and renewal rates
- Net operating income (NOI) against budget, including revenue growth and expense control
- Rent collection and arrears, with timely and compliant LTB follow-through
- Resident satisfaction scores and online review ratings
- Work order response and completion times
- Team engagement, development and retention
- Health, safety and regulatory compliance, including audit and inspection results
Qualifications and Experience:
- 5+ years of progressive property management experience, including at least 2 years as a Property Manager leading an on-site team
- Proven experience writing and managing operating budgets, forecasts and variance reporting
- Strong working knowledge of the RTA and LTB processes, along with related legislation such as the Ontario Human Rights Code, Occupational Health and Safety Act, Fire Code, AODA and Toronto’s RentSafeTO program
- High school diploma or equivalent required; post-secondary or bachelor’s degree preferred
- Professional designations such as CPM or ARM (IREM), RPA (BOMI), or IHM (Institute of Housing Management) are an asset
- Experience managing multiple buildings, a mix of Class-A and vintage properties, or mixed-use and commercial space is an asset
- Working knowledge of building systems, including HVAC, life safety and building automation
- Proficiency in Yardi preferred, along with strong Microsoft Office and Excel skills
- Superior communication and customer service skills, with a calm and even-keeled demeanor
- Self-motivated, curious and results-driven, with the ability to manage multiple priorities
Why Fitzrovia:
Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal, and the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management. We partner with public institutions, pension funds and high-net-worth investors who have a bias towards long-term cash flow generating assets.
Fitzrovia’s commitment to hospitality is at the core of our DNA. We focus on our people and our culture, offering competitive pay, benefits and career development opportunities. Learn more at www.fitzrovia.ca.
Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
