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Added 14 mins ago
MD
front desk supervisor
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- Full-time
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Added 1 hour ago
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MI
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Added 1 hour ago
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Fix Network World

Bilingual IT Support Technician

Milton, ON, Canada

The salary range for this position starts at $55,000 per year, based on experience, qualifications, and overall fit for the role. · Full-time

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Job details

Pay: The salary range for this position starts at $55,000 per year, based on experience, qualifications, and overall fit for the role.
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum of 1 year of experience in a related role.
Posting language: English
Posted: Oct 27, 2026

Original job description

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

With the support of the IT Services Manager and the existing team, the IT Support Technician will be responsible for providing ongoing support to company employees and franchisees by phone and email. Support requests may relate to hardware, workstations, software applications, and other IT-related issues.

Core Competencies

Customer Service Focus
Quality of Work
Time Management
Continuous Learning and Development
Problem Solving
Accountability and Reliability
Research and Analysis
Decision Making and Judgment
Equipment Operation
Providing Support
Ethics and Integrity
Planning and Organization
Communication
Stress and Energy Management

Responsibilities

Provide IT support to franchisees and company employees via telephone and/or other support channels.
Communicate electronically and by phone with franchisees experiencing issues with their email accounts or requiring the creation of new email addresses.
Maintain, troubleshoot, repair, and manage Local Area Networks (LANs), Wide Area Networks (WANs), core networks and peripherals, workstations, and Internet connections.
Prepare and configure computers and related equipment.
Monitor and maintain software applications.
Consult user guides, technical manuals, and other documentation to identify and implement solutions.
Reproduce and diagnose users’ technical issues and provide timely resolutions.
Provide guidance and training to users in response to their technical challenges.
Collect data and maintain a knowledge base of problems and solutions for use by other IT support technicians.
Participate in the development of new specifications for applications and software solutions.
Perform other related duties as required.

Requirements

Bilingualism in French and English (written and spoken).
University degree in Network Management, Information Technology, or a Diploma in IT Support.
Minimum of 1 year of experience in a related role.
Good knowledge of Active Directory and Azure.
Excellent knowledge of Windows 10 and Windows 11.
Basic knowledge of Voice over IP (VoIP) and Teams Connect.
Good knowledge of Microsoft 365 (O365).
CompTIA A+ and other relevant certifications are considered assets.

Working Conditions & Benefits

Work schedule may vary based on projects and business priorities.
Occasional overtime may be required depending on operational needs.
3 weeks of vacation starting on your first day, plus 5 paid sick days per year.
Employer RRSP matching contribution equal to 50% of your contributions, up to 3% of your salary.
Group insurance plan with 75% of premiums paid by the employer, including access to telemedicine services.
Up to $3,000 per year in tuition reimbursement to support your professional development.
An annual $250 merchandise allowance to use in the Fix Network apparel and merchandise store.
An employee referral bonus of up to $1,000 when you help us find our next great talent.
Opportunities to connect and celebrate throughout the year, including monthly employee celebrations recognizing new hires, birthdays, service anniversaries, promotions, and other milestones, as well as our summer BBQ, holiday party, and additional team events.
Our annual Team Meeting, which brings together employees from around the world for several days to align on company priorities, connect with international colleagues, and enjoy team-building activities.
Free on-site parking.
All necessary equipment provided by the employer. The salary range for this position starts at $55,000 per year, based on experience, qualifications, and overall fit for the role.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

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More about this job

Responsibilities

Provide phone and email IT support to company employees and franchisees, diagnosing and resolving issues involving hardware, workstations, software, networks, and internet connections. Configure and maintain equipment and applications, guide and train users, document solutions, and contribute to software specifications.

Requirements

Requires written and spoken fluency in French and English, a university degree in Network Management or Information Technology or a diploma in IT Support, and at least one year of related experience. Candidates should know Active Directory, Azure, Windows 10 and 11, Microsoft 365, and basic VoIP and Teams Connect; CompTIA A+ and other relevant certifications are assets.

Skills

IT Support
Customer Service
Network Troubleshooting
Local Area Networks
Wide Area Networks
Active Directory
Azure
Windows 10
Windows 11
Microsoft 365
VoIP
Microsoft Teams
Hardware Configuration
Software Troubleshooting
Technical Documentation
User Training

Benefits

Three Weeks Of Vacation
Five Paid Sick Days
Employer RRSP Matching
Group Insurance
Telemedicine Services
Tuition Reimbursement
Merchandise Allowance
Employee Referral Bonus
Employee Celebrations And Team Events
Free On-Site Parking
Employer-Provided Equipment

Visa sponsorship

Not detected in the job text

Keywords

IT Support
French
English
Network Management
Information Technology
IT Support Diploma
Active Directory
Azure
Windows 10
Windows 11
VoIP
Teams Connect
Microsoft 365
CompTIA A+
Local Area Networks
Wide Area Networks
Core Networks
Workstations
Internet Connections
Hardware
Software Applications
Email Accounts
Technical Troubleshooting
User Training
Knowledge Base
Network Peripherals

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