Bilingual IT Support Technician
- Milton, ON, Canada
The salary range for this position starts at $55,000 per year, based on experience, qualifications, and overall fit for the role. · Full-time
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Job details
- Pay
- The salary range for this position starts at $55,000 per year, based on experience, qualifications, and overall fit for the role.
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 1 year of experience in a related role.
- Posting language
- English
- Posted
Original job description
Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.
With the support of the IT Services Manager and the existing team, the IT Support Technician will be responsible for providing ongoing support to company employees and franchisees by phone and email. Support requests may relate to hardware, workstations, software applications, and other IT-related issues.
Core Competencies
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With the support of the IT Services Manager and the existing team, the IT Support Technician will be responsible for providing ongoing support to company employees and franchisees by phone and email. Support requests may relate to hardware, workstations, software applications, and other IT-related issues.
Core Competencies
- Customer Service Focus
- Quality of Work
- Time Management
- Continuous Learning and Development
- Problem Solving
- Accountability and Reliability
- Research and Analysis
- Decision Making and Judgment
- Equipment Operation
- Providing Support
- Ethics and Integrity
- Planning and Organization
- Communication
- Stress and Energy Management
- Provide IT support to franchisees and company employees via telephone and/or other support channels.
- Communicate electronically and by phone with franchisees experiencing issues with their email accounts or requiring the creation of new email addresses.
- Maintain, troubleshoot, repair, and manage Local Area Networks (LANs), Wide Area Networks (WANs), core networks and peripherals, workstations, and Internet connections.
- Prepare and configure computers and related equipment.
- Monitor and maintain software applications.
- Consult user guides, technical manuals, and other documentation to identify and implement solutions.
- Reproduce and diagnose users’ technical issues and provide timely resolutions.
- Provide guidance and training to users in response to their technical challenges.
- Collect data and maintain a knowledge base of problems and solutions for use by other IT support technicians.
- Participate in the development of new specifications for applications and software solutions.
- Perform other related duties as required.
- Bilingualism in French and English (written and spoken).
- University degree in Network Management, Information Technology, or a Diploma in IT Support.
- Minimum of 1 year of experience in a related role.
- Good knowledge of Active Directory and Azure.
- Excellent knowledge of Windows 10 and Windows 11.
- Basic knowledge of Voice over IP (VoIP) and Teams Connect.
- Good knowledge of Microsoft 365 (O365).
- CompTIA A+ and other relevant certifications are considered assets.
- Work schedule may vary based on projects and business priorities.
- Occasional overtime may be required depending on operational needs.
- 3 weeks of vacation starting on your first day, plus 5 paid sick days per year.
- Employer RRSP matching contribution equal to 50% of your contributions, up to 3% of your salary.
- Group insurance plan with 75% of premiums paid by the employer, including access to telemedicine services.
- Up to $3,000 per year in tuition reimbursement to support your professional development.
- An annual $250 merchandise allowance to use in the Fix Network apparel and merchandise store.
- An employee referral bonus of up to $1,000 when you help us find our next great talent.
- Opportunities to connect and celebrate throughout the year, including monthly employee celebrations recognizing new hires, birthdays, service anniversaries, promotions, and other milestones, as well as our summer BBQ, holiday party, and additional team events.
- Our annual Team Meeting, which brings together employees from around the world for several days to align on company priorities, connect with international colleagues, and enjoy team-building activities.
- Free on-site parking.
- All necessary equipment provided by the employer. The salary range for this position starts at $55,000 per year, based on experience, qualifications, and overall fit for the role.
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More about this job
Responsibilities
Provide phone and email IT support to company employees and franchisees, diagnosing and resolving issues involving hardware, workstations, software, networks, and internet connections. Configure and maintain equipment and applications, guide and train users, document solutions, and contribute to software specifications.
Requirements
Requires written and spoken fluency in French and English, a university degree in Network Management or Information Technology or a diploma in IT Support, and at least one year of related experience. Candidates should know Active Directory, Azure, Windows 10 and 11, Microsoft 365, and basic VoIP and Teams Connect; CompTIA A+ and other relevant certifications are assets.
Skills
- IT Support
- Customer Service
- Network Troubleshooting
- Local Area Networks
- Wide Area Networks
- Active Directory
- Azure
- Windows 10
- Windows 11
- Microsoft 365
- VoIP
- Microsoft Teams
- Hardware Configuration
- Software Troubleshooting
- Technical Documentation
- User Training
Benefits
- Three Weeks Of Vacation
- Five Paid Sick Days
- Employer RRSP Matching
- Group Insurance
- Telemedicine Services
- Tuition Reimbursement
- Merchandise Allowance
- Employee Referral Bonus
- Employee Celebrations And Team Events
- Free On-Site Parking
- Employer-Provided Equipment
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- IT Support
- French
- English
- Network Management
- Information Technology
- IT Support Diploma
- Active Directory
- Azure
- Windows 10
- Windows 11
- VoIP
- Teams Connect
- Microsoft 365
- CompTIA A+
- Local Area Networks
- Wide Area Networks
- Core Networks
- Workstations
- Internet Connections
- Hardware
- Software Applications
- Email Accounts
- Technical Troubleshooting
- User Training
- Knowledge Base
- Network Peripherals