Jobs in Canada

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Added 7 mins ago
GC
Sr Community Developer - For Honor
Game Companies
Montreal, QC
- Full-time
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe…
Added 7 mins ago
T
Customer Experience Associate - Cantonese Language Skills an Asset
TD
Vancouver, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 7 mins ago
T
Customer Experience Associate - Mandarin Language Skills An Asset
TD
Burnaby, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 7 mins ago
DevOps Lead
Aspire Bakeries
Brantford, ON
With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around…
Added 7 mins ago
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Account Executive, Mid-Market Canada, Customer Sales
Clio
Burnaby, BC · Vancouver, BC
- Full-time
What you must have:
Added 22 mins ago
M
Brand Manager
Metrie
Halton Hills, ON
- Full-time
This role is required to work in-branch 4 days per week
Added 22 mins ago
FN
Customer Service Representative
Fix Network World
Ottawa, ON · Nepean, ON
- Full-time
The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering…
Added 22 mins ago
AC
Senior Underwriter and Team Leader
APRIL Canada Insurance
Toronto, ON
- Full-time
You will report to the Ontario office leader and supervise a team of underwriting and support colleagues. You will work closely with Business Development, which leads broker development and…
Added 22 mins ago
FN
Junior Collision Estimator
Fix Network World
Ottawa, ON
- Full-time
The role as a Junior Estimator is to ensure that the customer receives a legendary customer service experience. The Junior Estimator needs to ensure accurate repair plan and estimated…
Added 22 mins ago
FN
Customer Service Representative
Fix Network World
Ottawa, ON · Kanata, ON
- Full-time
The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering…
Added 22 mins ago
RC
Regional Sales Manager
Rexel Canada
Winnipeg, MB
- Full-time
Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees. We provide innovative electrical…
Added 37 mins ago
CF
Personal Trainer
Crunch Fitness Canada
Welland, ON
- $25 to $40 CAD / hour
- Full-time
Continuous Mentorship: Guidance from experienced fitness leaders with over 100 years of combined experience
Added 37 mins ago
DC
Office Administrator
Dillon Consulting Limited
Vancouver, BC
- Full-time
This is a full-time, in-office position and requires working from our North Vancouver office five days per week
Added 37 mins ago
M
Senior Leader, Employee & Individual Benefits
Marsh
Ottawa, ON · Mississauga, ON
- Other
The leader will partner closely with internal stakeholders, carriers, plan advisors, and key clients to drive growth, strengthen operations, and elevate the client and colleague experience.…
Added 51 mins ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
5 or more years of experience managing customer-facing software implementation projects, preferably in SaaS, HRMS, payroll, or workforce management.
Added 51 mins ago
IT
Parts Counterperson
Inland Truck & Equipment
Castlegar, BC
- Full-time
Must have valid Driver’s License
Added 51 mins ago
I
Software Dev 2
IGT
Moncton, NB
- Full-time
IGT is a global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments. IGT has over 6,000 employees.
Added 51 mins ago
MW
CAN Team Leader - Alberta
Mountain Warehouse
Lethbridge, AB
- $17 CAD / hour
- Part-time
We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every…
Added 51 mins ago
B
Cleaner
BGIS
London, ON
- Part-time
Must have a valid Class G license (may be required)
Added 52 mins ago
DG
Installation Manager & Warehouse Supervisor
Dunn Group
Prince George, BC
- Full-time
Customer Support (As Needed): Serve as a professional, solution-oriented contact for homeowners as needed to handle escalations and ensure an exceptional experience from start to finish.
Added 1 hour ago
D
Department Manager (Outdoor)
Decathlon
Calgary, AB
- $52,250 to $72,000 CAD / year
- Full-time
Decathlon South Center is looking for an experienced leader to run our expanding outdoor department as we grow in Calgary. As the team leader you will be running a large department and…
Added 1 hour ago
Customer Support Representative
Zen Educate
Vancouver, BC
Location: Hybrid, Vancouver, BC (3 days in office/week)
Added 1 hour ago
TC
Talent Acquisition Specialist (12 Months Contract)
The Citco Group Limited
Halifax, NS
- Full-time
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under…
Added 1 hour ago
E
Test manager
Ericsson
Ottawa, ON
- Full-time
As a Test Manager in PEU-RP you will as a technical leader develop and use agentic AI as tool to drive and define test analysis of new 5G and 6G RAN features, to secure the most efficient…
Added 1 hour ago
AD
Global Logistics and Compliance Manager
Active Dynamics Group
Toronto, ON · Scarborough, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance

Fix Network World

Customer Service Representative

Ottawa, ON, Canada
Kanata, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience. · Full-time

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Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Job type: Full-time
Apply by: Dec 12, 2026
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 12, 2026

Original job description

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results. Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

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More about this job

Responsibilities

Deliver a positive customer experience by coordinating vehicle intake, repair updates, appointments, and vehicle delivery while communicating with customers, insurance partners, rental staff, and shop teams. Sell and explain services, process payments and paperwork, maintain accurate business and accounting records, and support efficient front-office operations.

Requirements

A high school diploma or GED and 2 to 4 years of customer service experience are required, along with a valid driver's license and an excellent driving record. Strong customer service and troubleshooting skills are required; body shop customer service, administration or data entry, and Mitchell Repair Center experience are preferred.

Skills

Customer Service
Communication
Teamwork
Problem Solving
Accountability
Dependability
Negotiation
Sales
Vehicle Inspection
Appointment Scheduling
Administrative Support
Data Entry
Payment Processing
Recordkeeping
Stress Management
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Collision Repair
Vehicle Intake
Vehicle Delivery
Vehicle Inspection
Damage Documentation
Walk-Around Form
Insurance Partners
Car Rental Coordination
Service Sales
Cross-Selling
Appointment Scheduling
Repair Process
Work Orders
Technician Assignment
Payment Processing
Deductibles
Business Management System
Accounting System
Data Entry
Mitchell Repair Center
Front Office Operations
Customer Satisfaction
Health And Safety
Email
Text Messaging
Online Video Calls

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Jobs in Canada