Jobs in Canada

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Added 4 mins ago
B
Personal Banker
BMO
Toronto, ON
- Full-time
Added 4 mins ago
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Personal Banking Associate
BMO
Toronto, ON
- Full-time
Added 18 mins ago
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Product Manager, Growth Partnership
Talencore
Toronto, ON
- Full-time
Work Arrangement: Hybrid, onsite 2 days per week
Added 1 hour ago
LH
Residential Building Attendant
Lookout Housing and Health
Abbotsford, BC
- Part-time
Must have current Occupational First Aid Level 1 Certificate
Added 1 hour ago
TR
Supply Chain Manager
The Radius Group
Richmond, BC
- Full-time
Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term…
Added 2 hours ago
SP
Behaviour Analyst, Supervisor
Surrey Place
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Manager, Complex Community Teams, the Urgent Response Services (URS) at Surrey Place is seeking a Behaviour Analyst-Supervisor to provide clinical accountability and…
Added 2 hours ago
FN
Parts Manager
Fix Network World
Ottawa, ON
- Internship
…brands in collision repair, mechanical services, glass care, and property…
Added 2 hours ago
FN
Customer Service Representative
Fix Network World
Ottawa, ON · Nepean, ON
- Full-time
…brands in collision repair, mechanical services, glass care, and property…
Added 2 hours ago
FN
Junior Collision Estimator
Fix Network World
Ottawa, ON
- Full-time
…brands in collision repair, mechanical services, glass care, and property…
Added 2 hours ago
FN
Customer Service Representative
Fix Network World
Ottawa, ON · Kanata, ON
- Full-time
…brands in collision repair, mechanical services, glass care, and property…
Added 2 hours ago
AU
Mobile Security Guard - Full Time Day Shifts
Allied Universal
London, ON
- $18 CAD / hour
- Full-time
Shifts : Tue, Wed, Thur, Fri and Sat | 7am to 3pm | Day Shifts
Added 2 hours ago
PL
Safety and Security Guard
Pomeroy Lodging
Kananaskis, AB
- Full-time
Must have a Class 5 Drivers License or equivalent · Must have a valid Standard (Intermediate) first aid with level C CPR certificate from an accredited Canadian agency (St
Added 2 hours ago
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Senior Manager, Valuations
MNP
Vancouver, BC
- Full-time
Make an impact with our Valuations team as a Senior Manager. This diverse team of professionals works with clients on a wide range of business disputes and irregularities and applies…
Added 2 hours ago
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Manager, Valuations
MNP
Vancouver, BC
- Full-time
Make an impact with our Valuations team as a Manager. This diverse team of professionals works with clients on a wide range of business disputes and irregularities and applies qualitative…
Added 2 hours ago
BT
Class 1/AZ Shunt Driver
Bison Transport
Mississauga, ON
- Full-time
Works closely with Shunt Coordinator, Property Services, Fleet Maintenance Manager, Highway and City dispatch, maintenance and the warehouse on daily shunting activities
Added 2 hours ago
TU
Research Associate
The University of British Columbia
Kelowna, BC
- Full-time
…mentorship, publications, funding development, intellectual property and partnerships that support translation into useful…
Added 2 hours ago
CU
Graduate Awards, Finance and Planning Officer
Carleton University
Ottawa, ON
- Other
The incumbent must possess the following qualifications: · In addition, the incumbent must have a dedication to the highest level of client service and high expectation for quality
Added 2 hours ago
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Manager, Cybersecurity & Infrastructure Resilience - Corporate Services
Graham
Calgary, AB
- Full-time
Reporting to the Director, Cybersecurity & Technology Resilience, the Manager, Cybersecurity & Infrastructure Resilience leads Graham's operational IT resilience capabilities across…
Added 2 hours ago
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Junior Buyer - Infrastructure
Graham
Calgary, AB
- Full-time
Graham is actively recruiting for a Junior Buyer to support the Infrastructure Division. Reporting to the Category Manager, the Buyer is responsible for delivering operational procurement…
Added 3 hours ago
SA
REPOST-FAC – 26-27-066 - Floater Caretaker 2 (FLOAT)
St Albert Public School Division
St. Albert, AB
- Full-time
Hours will be : Hours for this position will be decided upon by the Assistant Manager of Facilities Services.
Added 3 hours ago
MC
Building Assistant Superintendent
Medallion Corporation
Toronto, ON
- Full-time
The Assistant Superintendent is responsible for the daily maintenance, cleanliness, and smooth operation of the building while supporting the Property Manager and Superintendent.
Added 3 hours ago
ZR
Community Manager
Zen Residential Ltd.
Calgary, AB
- Full-time
As a Property Manager at Zen Residential, you should be prepared to work a flexible schedule that may include some evenings and weekends. Furthermore, attendance at community events is a…
Added 3 hours ago
TS
Marketing Manager
TalentSphere Staffing Solutions
Calgary, AB
- Full-time
We’re conducting a search for a Marketing Manager to lead marketing for a residential rental portfolio. You’ll work with leasing and property operations teams to attract prospective…
Added 3 hours ago
BI
Senior Actuarial Associate, Pension Risk Transfer (PRT)
BMO Insurance
Toronto, ON
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 3 hours ago
FR
Live-Out Building Superintendent
FirstService Residential Canada
Toronto, ON
- Full-time
Responsible for reporting all deficiencies, maintenance requirements, vandalism and care taking supply inventory to the Property Manager as required

Fix Network World

Customer Service Representative

Ottawa, ON, Canada
Kanata, ON, Canada

The salary range for this position starts at $22.84 per hour and is based on experience. · Full-time

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Job details

Pay: The salary range for this position starts at $22.84 per hour and is based on experience.
Job type: Full-time
Apply by: Dec 12, 2026
Education: High school diploma
Experience: At least 2 to 4 years of experience in customer service
Posting language: English
Posted: Nov 12, 2026

Original job description

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. The incumbent will be primarily in-taking and delivering vehicles. The Customer Service Representative will be working with the shops, insurance and car rental staff to make sure that customers’ needs are met. The CSR is responsible for serving customers in person, via the telephone, email or text. The CSR is accountable for dealing with customer service, selling of services, and processing transactions. CSR follows all company procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides a positive experience to all customers and insurance partners.

Core Competencies

Communication
Energy & Stress Management
Teamwork
Quality Orientation
Problem Solving
Accountability and Dependability
Operating Equipment
Ethics and Integrity
Results Oriented
Negotiation

Job Duties

Ensure excellence in the delivery of the customer experience as outlined in the company best practices and measured by LEI results. Review client’s vehicles for related and not related damages.
Take photos of all damages, not related damages, and general condition.
Complete Walk-Around form and identify not related damages.
Communicate to client’s, on what to expect through the repair process.
Provide service to customers by reviewing the services offered and cross-sell different programs by explaining the advantage of our multiple service offerings.
Sell the company services and provide an outstanding customer service, in order to build strong and long-lasting relationships with clients.
Create and follow up on appointments.
Prepare Intake and Delivery paperwork.
Effectively manage front office operations to ensure efficient organization and support of the sales function.
Collaborate with production manager and sales manager to ensure vehicles are on track for timely and flawless delivery.
Provide regular and standard reporting to production and sales managers to ensure awareness on key performance metrics.
Communicate and interact with clients and insurance staff throughout the different technologies such as phone, text, email, online videocall, etc.
As required, assign the work order to technicians.
Set convenient appointments with the customers, based on the shop availability.
Inspect repair, complete paperwork and meet with customer when picking up vehicle to ensure customer satisfaction.
Take payments for deductibles, customer pay work, etc.
Keep the BMS up to date to ensure accuracy.
Maintain complete knowledge and comply with company and departmental policies, procedures, and standards.
Cultivate a positive working relationship with team members and management.
Maintain a clean and orderly work area to comply with all health & safety procedures.
Import or enter data into the accounting system.
Verify the integrity and accuracy of the data.
Provide support to the team by performing various administrative tasks (filing, photocopying, correspondence, etc.)
Other related tasks as required.

Requirements

High school diploma or GED required
At least 2 to 4 years of experience in customer service
Valid Driver’s License and Excellent Driving Record
Strong customer service and troubleshooting skills
Experience working as a customer service representative, for a body shop preferred
Experience working in an administration or data entry role preferred
Experience working with Mitchell Repair Center preferred

The salary range for this position starts at $22.84 per hour and is based on experience.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

#driveyourcareerwithus

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More about this job

Responsibilities

Deliver a positive customer experience by coordinating vehicle intake, repair updates, appointments, and vehicle delivery while communicating with customers, insurance partners, rental staff, and shop teams. Sell and explain services, process payments and paperwork, maintain accurate business and accounting records, and support efficient front-office operations.

Requirements

A high school diploma or GED and 2 to 4 years of customer service experience are required, along with a valid driver's license and an excellent driving record. Strong customer service and troubleshooting skills are required; body shop customer service, administration or data entry, and Mitchell Repair Center experience are preferred.

Skills

Customer Service
Communication
Teamwork
Problem Solving
Accountability
Dependability
Negotiation
Sales
Vehicle Inspection
Appointment Scheduling
Administrative Support
Data Entry
Payment Processing
Recordkeeping
Stress Management
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Collision Repair
Vehicle Intake
Vehicle Delivery
Vehicle Inspection
Damage Documentation
Walk-Around Form
Insurance Partners
Car Rental Coordination
Service Sales
Cross-Selling
Appointment Scheduling
Repair Process
Work Orders
Technician Assignment
Payment Processing
Deductibles
Business Management System
Accounting System
Data Entry
Mitchell Repair Center
Front Office Operations
Customer Satisfaction
Health And Safety
Email
Text Messaging
Online Video Calls

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Work requirements

Jobs in Canada